Friday, February 29, 2008

Call Center Project - Mass Mailing Service required

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Projects Details:

Type :
Project

Id : 16777555

Category : Call Center,Internet Marketing,Data Entry

Title : Mass Mailing Service required

Estimated Budget : 50 USD per sale

Total Requirement : Will Depend on Performance

Description :

We are Australia based looking for experience Call centers to dial for our “Australian telecom landline sales” campaign. We need center with 15-25 seats, leads and training will be provided by us. Out budget is 1000 – 2000 USD and payment will be made by wire transfer on weekly basis. . Interested service providers are requested to contact us as soon as possible with their company profile.

Country : United States

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Thursday, February 28, 2008

Home-based Call Center Provider Looks To Recruit French And German Speakers

Are you a mature worker, fluent in either French or German and looking to become a home agent? It may be your lucky day.

Home-based agent service provider Arise Virtual Solutionsannounced today that it is actively seeking to recruit at least 250 bilingual customer interaction professionals with French and German language skills to handle multilingual customer requests from its technology and retail clients. The French and German language program follows Arise’s successful Spanish-speaking program. The company states that bilingual agents, on average, may earn 20 percent more by putting their language skills to use.

Arise recruits, screens and certifies thousands of what it calls Arise Certified Professionals (ACPs) that invest in their own training and equipment to answer calls, e-mail and provide interactive chat services from their home offices. Operating as individual small businesses, or Virtual Services Corporations, ACPs choose specifically when and with which Arise clients they would like to work. Arise’s says that its mission is to match the capabilities of its professionals with the goals of its clients and the needs of their customers – inspiring trust and creating results for those it connects.

Read More Article...

Wednesday, February 27, 2008

Call Center Project - Telecom Landline Sales

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Projects Details:

Type :
Project

Id : 32051659

Category : Call Center

Title : Telecom Landline Sales

Estimated Budget : 1000-2000 USD

Description :

We are Australia based looking for experience Call centers to dial for our “Australian telecom landline sales” campaign. We need center with 15-25 seats, leads and training will be provided by us. Out budget is 1000 – 2000 USD and payment will be made by wire transfer on weekly basis. . Interested service providers are requested to contact us as soon as possible with their company profile.

Country : Australia

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Tuesday, February 26, 2008

Customer support without walls

An increasing global customer base is driving companies to provide "follow-the-sun" customer support services. In order to enable this level of support, agents are now being located in any part of the world. The challenge is to merge technologies and provide seamless, accurate and real-time customer service.

Contact centers are constantly battling the conundrum of improving customer service while reducing costs. Real-time visibility and centralized management across a distributed agent strategy have emerged as the top challenge companies are now facing, according to a recent Aberdeen survey of more than 150 companies.

The survey also revealed the No. 1 pressure driving companies to implement a distributed agent strategy is the need to increase efficiency while reducing costs. Aberdeen defines a distributed agent strategy as one that meets the staffing requirements of a single contact center by blending some combination of locations, home-based agents and offshoring.

Reaping Benefits
Contact centers are clearly beginning to address these issues as over half of all survey respondents indicated they would upgrade their call center by adding distributed agents within the next 24 months. Customers can and will interact with call centers in any number of ways, at any time and through any channel.

Companies who have started down this path are already beginning to reap the benefits. When implementing a distributed agent strategy, Best-in-Class (BIC) companies have realized a greater than 10 percent improvement in customer satisfaction.

Best-in-Class companies who have implemented a distributed agent strategy also share several common characteristics:
  • Eighty-nine percent of BIC companies versus 67 percent of all other companies provide Internet access to their distributed agents to help boost their performance.
  • Seventy-two percent of BIC companies versus 43 percent of others are currently using online knowledge management systems.
  • 53 percent of BIC companies versus 25 percent of others have implemented speech analytics, IVR Web and self-service technologies.
The Cornerstones
In order to measure, monitor and manage distributed agents effectively, companies must utilize a broad spectrum of technologies. Implementing a distributed agent strategy with the right tools, such as knowledge management, self service, ACD (automatic call distributor) and shift scheduling, has helped 45 percent of BIC companies see an improvement in call center uptime and 48 percent see an improvement in call closure rate. It is essential to apply the right technologies to gain the most benefit from your distributed agent network.

Companies require some basic block and tackling to be in place when embarking upon distributed agent strategy. The following are the cornerstones of any virtual contact center:
  • Analytics;
  • Workforce optimization;
  • VoIP; and
  • A consolidated contact center platform.

Analytics provides agents and contact center management with customer data necessary to provide consistent support no matter the time or the location. Workforce optimization tools will provide the capability to manage and improve the customer interaction.

Driving Down Costs
They will also ensure that all agents are equally trained on new technologies, products and services. The ability to run voice over the Internet directly to the distributed agent will help significantly drive down costs for companies. Currently, 55 percent of BIC companies have implemented VoIP (voice over Internet protocol) technology with one-third planning an implementation in the next 24 months.

The widespread interest in establishing virtual call centers reflected in this survey suggests that the inherently virtual nature of all-IP contact center technology will be one of the key drivers for its adoption in the next few years. The all-IP contact center will be the basis of the consolidated contact center platform. The consolidated contact center platform is the next step in providing improved availability of contact center resources at a lower cost.

Advertisement
www.vcarecallcenter.com – India’s one and only end to end CISCO based IP network.

The four walls of the contact center are rapidly eroding. Contact centers are spreading across the world and providing increased customer service as a result. In order to be competitive, all firms are going need to provide this level of service to their customers.

Source: E-Commerce Times

Monday, February 25, 2008

Northwest call center called safe

ST. PAUL – The only major Minnesota Northwest Airlines operation outside of the Twin Cities is safe if Northwest merges with Delta Airlines, the Minnesota Senate president said Monday.

But there are no other guarantees if a merger occurs.

Sen. James Metzen, DFL-South St. Paul, said he talked to Northwest President Doug Steenland and brought up the reservations facility in Chisholm.

“It will remain open no matter what happens,” Metzen reported that Steenland said.

Read More Article...

Sunday, February 24, 2008

Top 10 call center technology must-haves

There's a plethora of sophisticated call center technology available to operate a call center. The challenge is to select the right technology, implement it properly, and then optimize performance on a day-to-day basis, says Donna Fluss. In her latest column, Fluss outlines 10 call center technology options no center should be without.

I'm frequently asked what call center technology is essential to build an effective call center. Of course, the answer to this question depends on many things, including the purpose of the call center, its size, the supported channels (calls, emails, chats, faxes, etc.) and the location(s) of the call center. A call center can be complex and technically sophisticated or a relatively simple operation, depending on the needs of the organization. (See Figure 1.) There's a plethora of sophisticated call center technology, systems, applications and tools available to operate a call center. The challenge is to select the right technology, implement it properly, and then optimize performance on a day-to-day basis. Below are some of the must-have technology options for today's call centers:

Read More Article...

Friday, February 22, 2008

Call Center Tender - Inbound Telephone Advice Service

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Projects Details:

Type : Tender

Id : 15303873

Category : Call Center

Title : Inbound Telephone Advice Service

Estimated Budget :Need best quotations

Total Requirement : Contract for 18 months

Description :

We are contracting authority from New Zealand. We are looking for suitable and reputed call center providers for our requirement of “Well Child Telephone Advice Service” in New Zealand. The Service users are the families or caregivers of children aged less than 5 years of age living in New Zealand.

Work Requirements:
  1. Take all calls via the Health line number or provide a computerized decision support system that enables all symptomatic calls to be promptly identified and immediately transferred to emergency services or Health line as appropriate.
  2. The Service is to be available 15 hours-a-day (from 7 a.m. to 10 p.m.) and 7 days-a-week, every day of the year.
  3. Clear and consistent information, advice and support to callers on child development and nutrition, child behavior and parenting support, in relation to children under 5 years of age
  4. Record and archive all call data including call dates, times, caller details, nurse information, call duration, call documentation duration, and topic sheets consulted.
  5. The Service must be staffed by sufficient Well Child nurses to answer all calls.
Payment:
  1. We need rate per call answered.
  2. Payment will be on monthly basis.
  3. Closing date of this tender is 7th March, 2008 by 5:00PM (New Zealand Time). Interested providers can send the request for clarification or information till 20th February, 2008 by 5:00PM (New Zealand Time). Call center must be operated in New Zealand. For more details please have a look on attachment.
Country : New Zealand

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Thursday, February 21, 2008

How to Ensure International Call Center Success Through Best Practices in Hiring, Training and Management

Introduction
With today’s uncertain economic forecast and the constant pressure to reduce costs, many companies have outsourced their call center operations to off-shore or “near-shore” facilities. By off-shoring, these companies can save money and find a highly educated – and frequently, a highly technology-skilled – workforce. However, cultural differences, heavy accents, inadequate training and insufficient hiring practices can lead to poor customer satisfaction experiences, causing a loss of customer loyalty and ultimately, a loss in sales.

This best-practices article focuses on the issues faced by companies who currently have international call center operations or are considering it in the near future – as well as what can be done to address those issues. It discusses how to improve the customer experience and thus customer loyalty through better hiring, management and especially, training practices.

When it comes to customer service, U.S.-based customers expect a certain level of customer experience. When they make a call to handle a denied credit card, dispute a discrepancy on a bill, solve a computer problem or make a change to an already-booked airline ticket, they are often frustrated before they even pick up the phone. So when they reach a customer service representative with an indecipherable accent who can’t even solve their problem — requiring them to speak to a supervisor or worse, call back a second, third or fourth time — these customers are justifiably angry at the entire corporation. And the next time they have to make a purchasing decision, it’s likely they won’t choose you.

Read More Article...

Wednesday, February 20, 2008

Bangladesh to issue call centre licences

NEW DELHI: India may not have a great relationship with her neighbours, but her leadership in the outsourcing space has made them look up. Now they are trying hard to grab a share of the multi billion dollar outsourcing pie. While Pakistan and Sri Lanka have already set up BPOs, Bangladesh is gearing up to join the bandwagon.

Licences for the country's first-ever telephone-based call centres are soon to be issued. The Bangladesh Telecommunication Regulatory Commission (BTRC), which is the licensing authority has invited individuals and firms to apply. Reports suggest, the first licences maybe issued by end of this month.

Read More Article...

Tuesday, February 19, 2008

Call Center Tender - Help Line Services

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Projects Details:

Type : Tender

Id : 61002476

Category : Call Center

Title : Help Line Services

Estimated Budget :Need best proposals

Total Requirement : Contract For 5yrs.

Description :


We are contracting authority based in United Kingdom. We are Animal Welfare department looking for some good call center providers for our requirement of Helpline Service. We have a Help Line no. which is toll free for our customer contact services for our customers associated with the farming and animal communities.

Overview of our requirements:
  1. A General Helpline providing telephone responses to 350 calls per day on a wide range of topics between 8am-6pm Monday - Friday excluding bank holidays. There may be an additional requirement to provide email responses to 200 emails per day on a wide range of topics between 8am-6pm Monday - Friday excluding Bank Holidays.

  2. A Pets Helpline providing telephone responses to 175 calls per day on a range of topics related to Pets and Pets Travel between 8am-6pm Monday – Friday excluding bank holidays. There may be an additional requirement to provide email responses to 100 emails per day on a range of topics related Pets and Pets Travel between 8am-6pm Monday – Friday excluding bank holidays.

  3. A Wild Bird Surveillance/Avian Influenza Helpline providing telephone responses to 75 calls per day. The primary function of helpline is to log reports of dead wild bird findings, answer general inquiries and provide guidance on issues. Call operators, using clearly defined criteria provided by us, select dead bird reports and forward to the current collection agency. In a non-emergency situation, the helpline will operate between 8am-6pm Monday – Friday excluding bank holidays.

  4. An Animal Disease Emergency Helpline providing telephone advice, guidance, reassurance and support to callers in the event of an outbreak of Avian Influenza or one of the other notifiable Animal Diseases. The Helpline needs to be able to ramp-up to deal with up to 60 simultaneous calls within a period of 4 hours from notification and between 6am – 10pm, 7 days a week. There may be an additional requirement to provide email advice, guidance, reassurance and support to callers in the event of an outbreak of Avian Influenza or one of the other notifiable Animal Diseases. The Helpline needs to be able to ramp-up to deal with up to 1000 emails a day within a period of 4 hours from notification and between 6am – 10pm, 7 days a week.

  5. A Helpline Out of Hours Service providing additional support to us (if required) during the course of an emergency situation.
Record Keeping
  1. Call recording and brief data input for all telephone help lines. A unique call reference number and agent identifier should be available for all contacts.

  2. Copies of emails received and their responses for all email help lines. A unique reference number and agent identifier should be available for all contacts.

  3. An audit trail is required for each transaction the date and time of the transaction, what the inquiry was, what the response was, and who dealt with it. A Call Reference number needs to be provided to every caller and an agent identifier should be available for all transactions.
Interested companies are requested to send their responses on or before Monday 17th March, 2008 by 12:00 noon. Interested companies are requested to fill up the questionnaires and send that to the address given in the document. All enquires relating to completion of responses should be addressed to the given e-mail no later than 12th March, 2008. All the terms and conditions will be set with the successful companies who will be invited to give their proposals. So, send your responses before the deadline. For more details have a look on the attachment.

Country : United Kingdom

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Monday, February 18, 2008

Call Center Tender - HR Enquiries Contact Center Service

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Projects Details:

Type :
Tender

Id : 74462037

Category : Call Center

Title : HR inquiries Contact Center Service

Estimated Budget :1, 00,000,000 - 2, 50,000,000 GBP

Description :

A Uk based contracting authority is seeking tender for the provision of inquiry contact center of all the HR related documents administration of the authority which include military payroll queries, personal administration, pension, maintainence of personal record, production of Id documents, Delivery of a full Change programme to the above in accordance with the funded Change mechanism set out in the contract.

The whole contracting work will be of 2 years which can be extended based on the quality of the work. The closing date of the tender is 6/3/2008 so interested providers are requested to send their request before the deadline. For more details do refer to the terms and condition as attached in the Doc file.

Country : United Kingdom

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Sunday, February 17, 2008

How do I - handle stress in my team?

Call centers are known to be high-pressure environments and stress is a common problem. However, this doesn’t mean you can turn a blind eye. Stress costs businesses millions every year. It has been identified as the most common cause of workplace absence and is therefore one of the biggest threats to productivity and profit.

As a manager you need to be aware of stress from several perspectives. These include:
  1. The common causes
  2. The signs and symptoms to look out for
  3. What to do if you suspect a team member is stressed
  4. Solutions
::::: Causes of stress :::::
There are many causes of work-based stress. In call centres the most common cause is the fact that agents are generally working in react mode - reacting to customers, targets and deadlines.

"People who are stressed at home are usually stressed at work as well."

::::: Typical stressors are :::::
  • Pressure to meet targets on call pick-up and call times
  • Dealing with difficult or angry customers
  • Lack of time away from the phone
  • Having to keep on top of administration
  • Poor team work or lack of support from colleagues
  • Feeling undervalued
"We also have to remember that people bring stress into the job. People who are stressed at home are usually stressed at work as well."

::::: Signs and symptoms to look out for :::::
Signs and symptoms fall into three main categories. Look out for behavioral signs first as these will be the most obvious to a manager.

Behaviors: Mood changes, crying, arguing, getting into a panic, working more slowly than usual, clumsiness, taking long breaks and not wanting to get back on the phone, not eating or overeating, making mistakes, forgetting facts and agreements, inability to make decisions.
Physical: Headaches, muscle tension, stomach-aches and pains, sweating, shaking, feeling sick, losing weight, appearing very tense and unable to relax shoulders, paleness, skin problems.
Cognitive: Depression, anxiety, anger, becoming obsessive about little things, worrying about everything, never seeing the positive.

::::: What to do if you suspect a team member is stressed :::::
Dealing with a stressed person must be handled sensitively and calmly. Many people are embarrassed about being stressed and may have hidden it for some time before the symptoms came to the surface.

As a manager you have to balance empathy with management. This means you have to address the stress as a business problem without the person thinking that they are the problem. This is a tough call, but don’t let the difficulty of the situation lead you into ignoring it. The only certainty then will be that the problem will get worse.

The following stress management process will help you balance sympathy and management:
  • Set up a meeting with the person in a private room
  • Avoid formality. Sit next to the person and ensure there’s tea and coffee on tap
  • Keep your body language open and relaxed. If the person senses tension in you, they’ll get stressed themselves
  • Get straight to the point - tell the person you have noticed changes in their behavior, which is making you think they are feeling stressed. List the behaviors
  • Tell the person that you’re concerned about them and want to help
  • Ask the person if they want to talk it through with you
  • If they refuse - and this is rare - point out that their behavior has changed and this is affecting others. Tell them that you’re there to help and not to judge
If the agent decides to tell you what’s wrong, then you’ll need to move into problem-solving mode, and this means using techniques to ensure you’re problem-solving while being sympathetic.

Use the following methods to get to the bottom of the problem and then solve it:
  • Use active listening - let the person talk and don’t interrupt. Show you’re listening. You’ll be surprised how people will pour out their issues
  • Use open questions - how, why, when, what - as this will enable you to probe into the issue
  • If the stressed person blames others, make no comment about them. This will ensure you stay objective and fair
  • Ask the person to suggest solutions before you give ideas. They’re more likely to buy into their own ideas
  • If the person says there is nothing they can do, challenge gently and then firmly
  • If the stress is based outside the workplace, assure the person that the conversation is confidential
  • If there are changes you can make to help the person then agree to these. However, don’t agree to anything that will put more stress on the rest of the team
  • Agree actions at the end of the meeting and set up a follow-up meeting. This will ensure the person understands that you’re committed to helping them
On rare occasions you may be told something which really concerns you. One manager I worked with was faced with a stressed team member who confessed that she was abusing alcohol and was being bullied by another manager.

In such situations the person invariably says that they don’t want you to tell anybody and begs you to keep their confidence for fear of things getting worse. However, you must act. You have a duty of care towards the person and the business. Such behaviors are potentially harmful both to the person and the business, after all.

Tell the person firmly that, as a manager, you have to inform the business through HR and that you will do everything to ensure they’re protected as the situation is addressed.

::::: Creating solutions :::::
Having addressed the stress, you have to ensure that solutions are put in place. There is no magic formula for this, unfortunately, but the following principles should be maintained:
  • Make solutions pragmatic and lasting. Short-term solutions do not work
  • Create solutions that give the person a sense of control
  • Follow through and ensure the person lives the solution. The best way out of stress is action
  • If the issue is affecting a team, go to management with a business project to address the issue
  • Ensure that your solutions don’t mean that you take on the stress
One word for the cynics out there. As managers we cannot get away from the fact that ‘stress’ has become the hot topic. All too often ‘stress’ is used as an excuse for avoiding work or avoiding feedback.

If your stress cases mysteriously increase around appraisal time, you just might be facing a clever strategy rather than stress. In such cases, address the issue as though it were real stress. However, keep HR informed of progress. In other words, grit you teeth and play professional.

Generally stress is real and it is painful. It damages the individual, the team and the business. If you watch out for it, address it quickly and deliver solutions, you can do something about it.

Author: Gwenllian Williams, dewinton-williams.com
Source: callcentrehelper.com

Friday, February 15, 2008

Call Center Tender - Call Center Services

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Projects Details:

Type :
Tender

Id : 57731053

Category : Call Center

Title : Call Center Services

Estimated Budget : Need best quotations

Total Requirement : Work for 2yrs.

Description :

We are Australia based organization looking for some good call center providers for our requirements of call center services including inbound & outbound. We are broadband, communications & digital technology provider in Australia. Our department of Broadband, Communications and the Digital Economy is looking to select a panel of call center providers to provide Contact Centre Services on an as required basis.

The Services that may be required include:
  1. In-bound telephone inquiries.
  2. Out-bound telephone inquiries.
  3. In-bound & Out-bound e-mail services.
  4. In-bound & Out-bound written correspondence.
  5. Providers may be required to provide an Automated Agent facility to manage high call volumes or to take messages out of hours.
We need call center service providers for our three segments given below:
  1. Small volume: (0 to 5000 calls per month)
  2. Medium volume: (5001 to 20000 calls per month)
  3. Large volume: (20001 to 50000 calls per month)
Interested service providers can apply for any one of the given above segment. We need the rate per call from providers. We will pay monthly on invoice. This is a global tender. For details on SLA, reports, security & infrastructure requirements please download the attachment.

The closing date of this tender is 4th March, 2008. Providers are requested to apply before the closing date. You can send your questions regarding this tender by e-mail. Please no phone calls will be entertained.
Please refer the tender document.

Country : Australia

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Thursday, February 14, 2008

Call Center Project - Supplementary insurance process

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Projects Details:

Type :
Project

Id : 10263347

Category : Call Center

Title : Supplementary insurance process

Estimated Budget : As in description

Total Requirement : No less than 20 seats or 20 percentage of the total seats which ever is higher

Description :

We are Philippines based company looking for a call center for our Supplementary insurance process. Center needs to collect basic information from the customer like: name, address, and phone number, date of birth, gender and status, also banking information, if there is a dependant’s then dependant’s full name, relationship, gender and date of birth. We need at least setup of 20 and we will pay 1USD per hr/seat and in case seats are less then 20 then payout will be 10 USD per valid lead. Interested Companies are requested to contact us as soon as possible

Country : Philippines

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Monday, February 11, 2008

Call Center Headsets: Try Before You Buy

Headsets should not be an exception to rigorous testing. The average call center headset takes a regular beating. Being dropped, sat on, stepped on, scratched, bent and possibly flung across the room in frustration (nobody ever said call center work is easy) is an everyday occurrence. I've seen call centers in which one would be wise to wear a hard hat.

The call center can be a jungle.

Well, not literally. I've been through too many companies, large and small, to count, and without fail, the call center is always the busiest, most intense, crowded, noisy and high-traffic part of the business.

Read More Article...

Friday, February 8, 2008

Bangladesh is also want his share of pie from multi billion Call Centre industry

Bangladesh is also planning to have first of its own telephone based call center in country. The ministry and the corporate figures of country is amazed by the growth and the wealth generated by its neighbour India by this Call Centre, BPO industry.


Licenses for the countries first-ever telephone call centres are soon to be issued, holding out the prospect that Bangladesh will soon join the billion dollar global business. High officials at Bangladesh Telecommunication Regulatory Commission (BTRC) said they hoped to issue the first licenses as early as this month, and were asking prospective licensees to contact them in order to finalise licensing policy.

The move to set up call centres in the country has been prompted by the regulator's belief that a ''financial revolution' will be possible in Bangladesh if the country allows the speedy development of the Information Communications and Telecommunications sector. Bangladesh is lagging behind in the lucrative call centre business, at a time when its neighbour India is earning billions of dollars from call centre business. India has been able to attract multinational companies who are keen to lower costs by outsourcing customer call centres in countries with low labour costs.

Banks, computer companies and telecom groups have taken advantage of the opportunity. Bangladesh has the advantage of offering even lower labour costs, however the weakness of spoken English in comparison to India is a draw back. As per the BTRC plan there is restriction on how many call centres would be established. The license will be given to individuals or companies or joint venture companies, formed under Bangladesh law on nonexclusive basis.

But if any individual or company likely to setting up both domestic and overseas operation, separate license would be required for international and domestic services, according to draft proposal of BTRC. The BTRC posted the draft call centre policy in its website (www.btrc.gov.bd) so that prospective operators can share their views in policy making. Anybody can put his or her suggestions until February, 16 through e-mail.

The prospective operators can have multiple call centres under a single license. But the location with number of agents and client details will have to be registered with BTRC before operation. A call centre is a physical place where customer and other telephone calls are handled by an organisation, usually with some amount of computer automation. Typically, a call centre has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls.

Call centres are used by mail-order catalog organisations, telemarketing companies, computer product help desks, and any large organisation that uses the telephone to sell or service products and services. In a recent interview with The Daily Star Major General Manzurul Alam (retd), chairman of BTRC, said the second submarine cable is a must for expanding call centres, IP (Internet Protocol) telephony and software business.

"If we had an alternative submarine cable, Bangladesh would be a hub for the ICT outsourcing business," he said, adding that some Indian companies had already visited the BTRC office to inquire about shifting their call center business to Bangladesh.

The India's turnover of the call centres was $ 65 million in 1999-00 which increased to more than $ 10 billion in 2006. IT-enabled services have grown at a rate of 65 percent in India. Foreign companies dominate India's call centre industry, with a 60 percent share of the annual Rs 71bn ($1.5bn) turnover market.

http://callcentersindia.wordpress.com/ blog which contains very good information about call centers in India.

According to draft policy, BTRC will issue two types license--hosted call centre and hosted call centre services. The license fee ranging between Tk15, 000 and Tk50, 000 based on number of agents the call centre will have. The call centre or hosted call centre or hosted call centre service provider must not be used as a transit point of any sort. The draft call centre policy said BTRC will issue call centre license for 10 years on annual renewable basis.

Source: thedailystar.net

Thursday, February 7, 2008

Call Center Project - Customer Contact Center

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Projects Details:

Type :
Project

Id : 11495603

Category : Call Center

Title : Customer Contact Center

Estimated Budget : Need best proposals

Total Requirement : Contract for 63 months.

Description :

We are USA based organization looking for reputed service providers for our requirement of Customer Contact Center with good facilities. The provider will provide 24x7x365 Customer Contact Center support to Customers through Customer Contact Center services provided at the provider’s facilities with a single toll free phone number (supported by Automatic Call Distributor (ACD) and Integrated Voice Response (IVR) capabilities) and support for all other channels (e.g., web, secure Web chat, email, fax, etc.). The seats are negotiable.
Our Requirements:
  1. Answer the customer phone calls in proper manner.
  2. Provider needs to give support by e-mails & web chats.
  3. Verify 24/7/365 availability.
  4. Provide dedicated personnel for responding to customer complaints.
  5. Provide CCC with daily update of user information.
  6. Keep knowledge documents up to date and available for Customer and CSR use.
  7. Analyze and report on service level compliance.
  8. Meet service level reporting requirements using CCC detailed and management summary report data and Customer feedback.
Proposals must be reached to us no later than 20th February, 2008 by 2:00OPM. Payment will be on monthly basis. The work will be done at USA only. Interested providers are requested to refer the attached documents for applying

Country : United States

Are you interested to work on this project? Post your contact details Now! Click Here

Wednesday, February 6, 2008

Call Center Project - Lead Generation for Medical Billing/Transcription service company

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Projects Details:

Type :
Project

Id : 10525660

Category : Call Center

Title : Lead Generation for Medical Billing/Transcription service company

Estimated Budget : 300 USD Per Month

Total Requirement : Min 1-2 seats

Description :
We are a USA Based Medical Billing/Transcription service providing company. We are looking for a call center with 1-2 seats that can generate business leads for us. We need help with telemarketing for our healthcare BPO practice and the knowledge of Medical Billing and transcription would be an added advantage. We require center to have excellent communication skills, American accent, and past experience in sales. We will provide leads and training material. Our Budget for this process is 300 $ and will pay by Pay pal or others. The payment will be made monthly. Interested Service providers are requested to contact us as soon as possible.

Country : United States

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Tuesday, February 5, 2008

Licences for telephone call centres soon

Licences for the country's first-ever telephone call centres are soon to be issued, holding out the prospect that Bangladesh will soon join the billion dollar global business.

High officials at Bangladesh Telecommunication Regulatory Commission (BTRC) said they hoped to issue the first licences as early as this month, and were asking prospective licensees to contact them in order to finalise licensing policy.

The move to set up call centres in the country has been prompted by the regulator's belief that a ''financial revolution' will be possible in Bangladesh if the country allows the speedy development of the Information Communications and Telecommunications sector.

Bangladesh is lagging behind in the lucrative call centre business, at a time when its neighbour India is earning billions of dollars from call centre business. India has been able to attract multinational companies who are keen to lower costs by outsourcing customer call centres in countries with low labour costs.

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Monday, February 4, 2008

Call Center Project - Australian B2C Landline Sales

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Projects Details:

Type :
Project

Id : 12675995

Category : Call Center

Title : Australian B2C Landline Sales

Estimated Budget : 45 USD per sale

Total Requirement : Center with 15-25 Seats

Description :

We are Australia based looking to outsource our call center campaign. For our Australian B2C Landline sales campaign we are want experienced centers with setup of 15 to 20 seats. Payout will be 45 USD per sale and paid on weekly basis by wire transfer, leads and training material will be provided by us. Interested center are requested to contact us as soon as possible with their proposals.

Budget Estimate : 10000 USD

Country : Australia

Status : Closed

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Sunday, February 3, 2008

Call Center Project - End-to-End Mortgage Origination

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Projects Details:

Type :
Project

Id : 25478981

Category : Call Center

Title : End-to-End Mortgage Origination

Total Requirement : Center with 15-25 Seats

Description :

We are India based looking for a call center with 15-25 seats which can make outbound calls in USA in normal business hours. We have End to End mortgage campaign and we are looking for some experienced center to execute this campaign. The center will have to take care of these things,
  1. Lead Generation
  2. Taking Applications
  3. Processing.
  4. Closing and Funding.
Centers will have to manage their own leads and our accounts managers will provide the initial training. Centers have to bear the visiting expenses of our accounts manager. The approximate budget for the campaign is 10000 USD and the payment will be made bi-weekly by e-transfer. Interested center are requested to contact us as soon as possible with their proposal.

Budget Estimate :
10000 USD

Country : India

Status : Closed

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Friday, February 1, 2008

Call Center Project - Outbound Telemarketing Website Sales

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Projects Details:

Type :
Project

Id : 96568995

Category : Call Center

Title : Outbound Telemarketing Website Sales

Total Requirement : Min 5 Seats

Description :

We are a USA Based Company. We are seeking a respectful and professional firm to handle outbound telemarketing website sales for our company. Center needs to call new & existing businesses in the U.S. to offer them our website packages. We will pay a very lucrative commission to those serious about the offer. We will need the list and good callers. We will train them if necessary. Affordable price and service is very important to our company so while quoting the price please keep that in mind. Do let us know if you are able to work on commission basis, which means you only get paid if our product gets sale. Interested center are requested to contact us as soon as possible.


Budget Estimate :
Need quotation

Country : United States

Status : Closed

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