Call Center Tender - Data Collection by Telephone Interview (Survey)

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Projects Details:

Type : Tender

Id : 84574512

Category : Call Center

Title : Data Collection by Telephone Interview (Survey)

Estimated Budget : Request for Proposal

Total Requirement : Approximately 500000 Calls per Month

Description :

We are Canada based health organization. We are looking for qualified and experienced service provider for our requirement of Data Collection by Telephone Interview or Survey. We are providing our services to the population of 400000. The service provider will conduct a Telephone Interview or Survey and collect data. The Work is to be performed during April to August 28, 2009.
Scope of services:

1. Finalize questionnaire and reporting needs.
2. Estimated one call duration will be 40 minutes.
3. Collect all the desirable information from the respondent.
4. Regular weekly reports/updates may be by phone or email.
5. All the database will be provided by us.
6. Data table/output in SPSS or SAS & MS Excel output tables as well as a copy of all reports in an editable format on a CD in Microsoft word.
   

Payment will be made on monthly basis. We required hourly rate from the interested service providers. Interested service providers are requested to send their proposal on or before April 3, 2009 by 14:30 via post, courier or hand delivered only. This tender is global and offsite. For more details have a look on attachment.

Country : Canada

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Call Center Project - USA debt Settlement Process

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Projects Details:

Type : Project

Id : 43421994

Category : Call Center

Title : USA debt Settlement Process

Estimated Budget : 20 USD Per Lead

Description :

We are Delhi; India based company looking for call centers for our USA debt settlement process. We need center with 5-10 seats to dial USA in normal business hours for debt settlement process. We will provide you calling leads and training materials. Our payout will be 20 USD per lead and will be paid via wire transfer on fortnightly basis. Interested call centers are requested to contact us as soon as possible.

Country : India

Status : Closed

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Call Center Scheduling Solutions Challenge Spreadsheets for Dominance

Spreadsheets can be a wonderful thing, designed to make tracking and reconciliation a streamlined process. In the call center, spreadsheets have long helped managers to schedule agents according to forecasted needs. While moving to computerized spreadsheets was a smart move years ago, automated call center scheduling solutions are now making spreadsheets look cumbersome and time consuming by comparison.

It can be argued that smaller call centers are better managed with a spreadsheet approach, as fewer agents can be easily scheduled with this process. On paper, that could appear to be true, but consider these facts:

• The behavior of individual agents has a greater impact on the overall call center performance
• Fewer agents means increased need to multi-task, making skill-based scheduling more complex
• With fewer agents, it is more difficult to correct the schedule once it has been upset by unexpected events

Staffing has proven to be the most expensive resource in the entire call center budget, accounting for 60 to 80 percent of overall costs. As a result, even a one percent increase in productivity can have a significant impact on the bottom line. Therefore, an automated call center scheduling solution can give the manager more time, streamline the scheduling process and improve overall operating costs of the call center.

Monet Software is one provider of call center scheduling solutions that are designed to deliver a far superior scheduling experience as compared to the spreadsheet method. When evaluating flexibility, use of call history, skill-based routing and scheduling; tracking schedule adherence; staff expectations and desires; administrative time and the bottom line, there really is no comparison. Here are the key points that differentiate spreadsheets from call center scheduling solutions:

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Call Center Tender - Inbound Call Center Services

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Projects Details:

Type : Tender

Id : 14446211

Category : Call Center

Title : Inbound Call Center Services

Estimated Budget : 12000000 USD

Total Requirement : Approximately 500000 Calls per Month

Description :

We are USA based organization. We are looking for qualified and capable Call Center service providers (From USA Only) for our requirement of Customer Care Services. The call center will handle inbound calls from our consumers and public. Approximately 500000 calls per month (As per our previous months reports). We will provide our toll free number to the call center for this service. Our estimated budget is 12000000 USD.
Scope of services:

1. The provider shall provide and maintain turnkey service of trained telephone representatives, email services and responding to incoming English and Spanish language calls regarding our services.
2. The provider must have an Automatic Call Distribution (ACD) system in order to queue calls to agents.
3. Agents will be required to use a web-based interface for training, research, and call tracking.
4. Operational hours will be 8:00 AM to 12:00 AM (Midnight) Eastern Standard Time, seven (7) days a week. If required, provider must be able to provide 24/7 services.
5. All the data and scripts will be provided by us.
6. We will provide the provider with a weekly staffing schedule at least five days prior to start of the following week.
   

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before Wednesday, April 1, 2009 12:00PM (EST) via E-mail only. This tender is onshore and offsite. For more details have a look on attachment. We are looking for multiple contract awards.

Country : United States

Status : Closed

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Call Center Project - UK Life Insurance Survey Process

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Projects Details:

Type : Project

Id : 50198042

Category : Call Center

Title : UK Life Insurance Survey Process

Estimated Budget : 8 GBP Per confirmed Lead

Description :

We are India based company looking for Call Centers with minimum 10 seats for UK life Insurance survey Process. Center has to dial UK during normal business hours to convenience customer to receive free no obligation quote on their Insurance with following criteria.

1. Interested in receiving free no obligation quote
2. Current insurance provider name
3. Current Monthly premium to current insurance provider
4. Date of birth
   

Centers have to manage their own leads and we will provide training materials. Payout will be 8 GBP per lead paid by Wire Transfer on daily basis. Interested service providers are requested to contact us as soon as possible.

Country : India

Status : Closed

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Virgin plans call centre job cuts

Nearly 150 staff at Virgin Media's call centre in Nottingham have been told they face being made redundant.

The firm has said it plans to close the telesales department at Colwick, losing 113 sales posts and 35 support staff.

Under the plans, support staff face a July finish while the telesales positions are going in October.

The firm announced in November it would cut more than 2,000 jobs over the next four years. It said a consultation with those affected has begun.

Virgin Media said the changes were "critical" to ensuring it was positioned to compete effectively.

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Call Center Tender - Telephonic Survey Services

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Projects Details:

Type : Tender

Id : 14446211

Category : Call Center

Title : Telephonic Survey Services

Estimated Budget : Request for Proposal

Total Requirement : The Contract Duration is 7 Months

Description :

We are New Zealand based company and we are looking for experienced and qualified service providers for our requirement of Telephonic Survey Services. Surveys will be done for employers of migrants who have been in contact with our relationship managers. The contract duration is 7 Months.

Scope of Work:

1. Service provider will undertake surveys of Skilled and Business, Families, International, Humanitarian and Temporary migrants.
2. Develop the survey questionnaires based on information provided us.
3. Conduct online survey with a telephone reminder, and an additional option to conduct the survey by telephone.
4. Deliver High-level reports, data dictionary and Information databases of survey.
5. Service provider needs to source community survey by themselves.
   

We are looking for best proposals. Interested service providers are requested to send their proposals on or before 2nd April, 2009 at 5:00 pm via post, courier and hand delivered only. This tender is global and offsite. Service provider may have to visit our location for meetings and briefings. For more information please have a look on attachment.

Country : New Zealand

Status : Closed

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Call Center Project - Healthcare Discount Card Campaign

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Projects Details:

Type : Project

Id : 10354963

Category : Call Center

Title : Healthcare Discount Card Campaign

Estimated Budget : 15 USD per Sale

Description :

We are USA based company looking call center (5-20 seats) for our Healthcare discount card campaign. We will provide Nation wide discounts on out of pocket costs such as physicians, prescription drugs, dental, eye-care services, hearing, wellness, chiropractic, alternative medicine, wellness, laboratory tests, and more (Check attachment for more details). Payout will be 15 USD on weekly basis via PayPal or Wire transfer.Interested Centers are requested to contact with profile.

Country : United States

Status : Closed

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Can call center agents battle stress?

Like other employees, call center agents also have to deal with a variety of work “stressors.” For the average call center or customer service agent, stress simply comes with the job. It is a fact of life that cannot be avoided no matter how hard one may try.

The most common type of stress a customer service agent will experience is dealing with different kinds of customers on the phone. The person answering the call from a lot of people is a customer service representative who is acting on behalf of the company one is calling. The customer service agent is usually the one who gets the brunt customer calls. The difficult part is that they need to deal with some angry customers on a daily basis, all day long. Of course, there are cheerful, polite callers but having irate callers is a given in the call center industry.

Call enter agents also face different types of crises, work with new and complicated technology and constantly monitor each call. Because the call center environment is indeed a stressful environment, which management cannot do a great deal about, call center agents should be stress tolerant.

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Call Center Tender - Inbound Call Center for Providing Health Information

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Projects Details:

Type : Tender

Id : 12530401

Category : Call Center

Title : Inbound Call Center for Providing Health Information

Estimated Budget : Request for Proposal

Total Requirement : Approximately 90000 Calls, 18000 Web Chats & 6100 Emails per Year

Description :

We are USA based health organization. We are looking for qualified and experienced service providers for our requirement of Contact Center Services for our organization. The provider will provide health related information on various issues to the public via telephone, web chat and e-mail. The period of performance of this contract shall be from January 15, 2010 through January 14, 2013. Approximately 90000 Calls, 18000 Web Chats & 6100 Emails per Year.
Scope of services:

1. We will provide toll free number and access to our web chat software to the provider.
2. Currently, the service is based on local time. During operating hours (currently, Monday to Friday, 9:00 a.m. to 4:30 p.m. local time). Callers at other times receive a “closed” message and the option to listen to recorded information.
3. All the agents must be well trained. We will provide all the training modules.
4. Information captured from the callers must be stored securely. We need 100% data security.
5. Provide all the reports as and when needed.
   

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before 10th April, 2009 via post, courier and hand delivered only. This tender is global and offsite. For more details have a look on attachment. Provider may have visit our location for meetings and briefings.

Country : United States

Status : Closed

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Call Center Project - Telemarketing and Sales of Handling Equipments

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Projects Details:

Type : Project

Id : 14619543

Category : Call Center

Title : Telemarketing and Sales of Handling Equipments

Estimated Budget : 50 USD per Sale

Description :

We are USA based company looking for call center (5 to 10 seats) for our Telemarketing and sales Campaign. We need good callers team who can call USA based customers to sale household goods handling trolleys, calling lead and training material will be provided by us. Payout will be 50 USD for per sale will be paid via PayPal on weekly basis. . Interested service providers are requested to contact us as soon as possible.

Country : United States

Status : Closed

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OKI's IP Contact Center System Chosen for Large Call Center in China

Tangram Customer Interaction Center, a call center outsourcing service company in China, is the operator of s a 400-seat call center in Shanghai.

With competition and market projections for outsourcing in China increasing, more and more companies are looking to outsourced call centers to handle phone sales, conduct surveys or to expand their sales channels and succeed.

In response to the rapidly growing market, Tangram realized it needed to expand and built a new the HuaQiao International Service Business Park in Kunshan City. This new 5,000-seat capacity outsourcing call center will be one of the largest outsourcing call centers in China according to the company. Initially the center will operate 300 seats in April and continuously expand to reach the intended 5,000 seats once the call center park is completed in 2010.

To provide communications support for this new center, the company chose OKI Networks, a subsidiary of OKI (News - Alert) Electric Industry for their IP contact center system based on CTstage Chinese Version (CTstage).

The IP technology offering will help Tangram to improve efficiency at the operations by allowing agents to input customer data while also answering the phones right form their PCs. In addition they will be provided with enhanced reporting capabilities as well as management by customer features and other value-added services.

"We are pleased to offer our CTstage for one of the largest call centers in China. With a track record of having the No. 1 market share in Japan, the system offers easy customization and excellent expandability. We are confident it will help improve business efficiency for Tangram," said Masasuke Kishi, President of OKI Networks.

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Call Center Tender -Telemarketing Services for University

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Projects Details:

Type : Tender

Id : 21210938

Category : Call Center

Title : Telemarketing Services for University

Estimated Budget : Request for Proposal

Total Requirement : Approximately 14000 Leads per Month

Description :

We are USA based reputed university. We are looking for experienced and qualified call center providers for our requirement of Telemarketing Services. The provider will provide outbound calling services resulting in gaining members and contributions to support our services. The term of this contract will be for a one (1) year period with four (4) additional one (1) year renewal options contingent upon successful completion of performance requirements and mutual agreement of both parties. We will provide maximum 14000 leads per month.
Scope of work:

1. Provide outbound calling services resulting in gaining members and contributions to support our services.
2. Calls will be placed on a monthly basis to: members about to lapse, lapsed members, additional gifts from current members, members to upgrade to higher levels and/or become Sustaining members, and pre-qualified prospects invited to join.
3. The proposer will be responsible for developing strategy and scripting for each unique segment; training callers prior to and during calling program; monitoring and assuring quality of callers\' work.
4. A daily and cumulative Call Activity report will be emailed or via on-line reporting (secure) to us no later than 10:00 a.m. each day representing the previous day\'s activity.
5. We will provide leads.
   

Payment terms are negotiable. Please have a look on pricing list attached in tender documents. Interested service providers are requested to send their proposal on or before 2nd March, 2009 by 3:00 PM via post, courier or hand delivered only. This tender is global and offsite. For more details have a look on attachment.

Country : United States

Status : Closed

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Call Center Project - B2B Appointment Setters

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Projects Details:

Type : Project

Id : 12257078

Category : Call Center

Title : B2B Appointment Setters

Estimated Budget : 100 USD Per Qualified Lead

Total Requirement : 10 - 15 Seats

Description :

We are Singapore based company looking for centers for B2B appointment setting campaign. We are a Web Design/Development and Online Marketing company and we are providing the leads to small-medium sized businesses in Singapore. Centers responsibility will be to qualify the lead and schedule an appointment between the Business Owner and our Sales Consultant. We will provide necessary training materials and calling leads. Our payout will be 100 USD per qualified lead and payout will be through Wire transfer every fortnight or monthly basis. Interested centers are requested to contact us as soon as possible.

Country : Singapore

Status : Closed

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Is the Call Center Industry a Bright Spot for New Graduates?

In the face of record-high unemployment and uncertainty for new graduates who will soon enter the labor force, the Philippine government says that the call center industry poses great opportunities for Filipino workers—especially amid the global crisis when firms turn to outsourcing more to save costs. But is the industry indeed a sunshine sector for Filipinos seeking employment?

First, the country’s business process outsourcing (BPO) sector is closely tied to the US economy, which is facing its worst recession in history. According to a study made by the Bangko Sentral ng Pilipinas, the US was the largest market for IT-enabled services (composed of call centers, medical and legal transcription, animation, software development and other BPOs). The US accounted for 90% of total exports revenue, most of this generated by call centers. The US was also one of the largest sources of foreign investments in call centers, along with Australia and Europe, accounting for over 2/3 of total foreign equity.

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Call Center Tender - Residents Satisfaction Survey Process (Outbound)

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Projects Details:

Type : Tender

Id : 16072376

Category : Call Center

Title : Residents Satisfaction Survey Process (Outbound)

Estimated Budget : More Than 35000 USD

Total Requirement : Survey to be Completed by July 15, 2009

Description :

We are USA based organization. We are looking for qualified and experienced service provider (From USA Only) for our requirement of Telephone & Internet based Survey Services for our department. We are looking for a consultant to execute a community survey of our residents. We desire the survey to be completed with a final report by July 15, 2009. Our estimated budget is more than 35000 USD. Call volume and the duration will determine later on.
Scope of services:

1. Develop a survey instrument, utilizing both questions utilized in a prior survey (April 2005) analyzed and found suitable for establishing trending data, as well as developing new questions in coordination with our staff.
2. Administer the survey to the residents by telephone interview.
3. Provide analysis regarding the survey’s results adequate to ensure the effective use of the survey outcomes by us.
4. We have attached the previous survey report and the sample questions with the tender documents.
   

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before Thursday, March 19, 2009 at 11:00 am via post, courier or hand delivered only. This tender is onshore and offsite. Provider may have to visit our location for meetings and briefings. For more details have a look on attachment.

Country : United States

Status : Closed

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Call Center Project - Lead Generation Process for Travel Industry

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Projects Details:

Type : Project

Id : 96064451

Category : Call Center

Title : Lead Generation Process for Travel Industry

Estimated Budget : 20% Per Successful Lead

Description :

We are Delhi; India based company looking for call center to lead generation for travel Industry. Centers need to manage their own leads and training material will be provided. We will pay of 20% per successful lead will be paid via PayPal or cheque on monthly basis. Interested centers are requested to contact us as soon as possible.
Note: First contact via email only or else your proposal will be not entertained

Country : India

Status : Closed

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Economics of call centers

Look at the numbers from ATT’s point of view. They have some 60 million customers, and the average customer calls with a question or complaint six to eight times per year. The average call costs about $1 per minute to handle, and lasts four to five minutes. That means that ATT, according to industry averages, must spend around $2 billion per year on call centers.

I got these estimates from P.V. Kannan, CEO of 24/7 Customer, a call center company based in Campbell, Ca.

The question it raises, which confronts lots of companies, is this: What’s the economic case for mistreating customers? The downside can be an explosion of call center traffic. That has a cost, which can be projected. It can also create a storm of bad publicity in blogs, Twitter, social networks, and in some cases the mainstream press.

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Call Center Tender - Live Call Translation Services (In-Bound)

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Projects Details:

Type : Tender

Id : 30440194

Category : Call Center

Title : Live Call Translation Services (In-Bound)

Estimated Budget : Request for Proposal

Total Requirement : Approximately 50,000 Calls per Year

Description :

We are Canada based insurance organization. We are looking for experienced and qualified call center service providers for our requirement of Live Call Translation Services. Our claim divisions handles approximately 1 million calls per year through call centers of which approximately 5% of the calls are requiring interpretation services for limited English speaking customers on a 24/7, 365 days operation. Approximately 50,000 calls per year requiring Live Call Translation Services.
Scope of services:

1. Ability for Telephone calls to be answered on average by a Telephone Interpretation Service operator within 30 seconds of a call made to your call center.
2. Ability to provide on average a Telephone interpreter on line within 1 minute of the source language being identified.
3. Provide dial-in telephone line language interpretation service through the use of a national 1-800 telephone number to quickly connect them with a qualified/certified interpreter via conference call.
4. No storing of customer’s conversation and personal information for a period no longer than 30 days and only for the purpose of call quality monitoring.
5. Interpreters perform verbal translations only with customers and will keep all information strictly confidential.
6. Ability to provide electronic billing to an individual claim.
7. Please provide the details of the number of common and/or diverse languages available through your service for interpretation.
   

Payment terms are negotiable. Interested service providers are requested to send their notification form on or before Tuesday, March 10, 2009 via fax, e-mail, post, courier or hand delivered only. This tender is global. The work of location will be determined later on. For more details have a look on attachment.

Country : Canada

Status : Closed

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Call Center Project - Pharmacy Sales Process

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Projects Details:

Type : Project

Id : 18653016

Category : Call Center

Title : Pharmacy Sales Process

Estimated Budget : 20-25 % Commission Per Order

Description :

We are India based company looking for centers for a Pharma sales process. We are looking for centers with minimum 10-15 seats to dial US, UK.Canada at normal business hours for the sales of Pharmaceutical products. This will be an ongoing work. Centers need to manage their own leads. We will provide you ongoing support, training, company info, script. We need at least 20 orders a day 6 days a week and all calls should be recorded and should be presented whenever demanded. Our payout will be on commission basis (20-25% commission per order, based on volume) and will be paid via bank transfer. Interested centers are requested to contact us as soon as possible.

Country : India

Status: Closed

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Call Center Project - Telesales and Marketing of Web Packages

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Projects Details:

Type : Project

Id : 91973428

Category : Call Center

Title : Telesales and Marketing of Web Packages

Estimated Budget : 20 - 240 USD per sale

Description :

We are India based web Development Company and looking for affiliates for telesales and marketing campaign. We need centers with minimum 10 seats to dial in UK, USA, Australia, Canada and New Zealand, to sale our various website packages. Centers need to manage their own leads. Payout for the first 2 months will depends on the sales as that can be from 20- 240 USD per sale ( depends on the product price) after 2 months payout will be 10 USD per hr. per sale, on weekly or bi-weekly basis. Interested centers are requested to contact with their portfolio.

Country : United States

Status : Closed

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Call Center Tender - Customer Care Services for Tourism Organization (In-Bound Services)

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Projects Details:

Type : Tender

Id : 29485703

Category : Call Center

Title : Customer Care Services for Tourism Organization (In-Bound Services)

Estimated Budget : 60,00,000$ AUD Per Year

Total Requirement : Contract for 5 Years

Description :

We are Australia based organization and we are looking for experienced and qualified service providers for our requirement of Handling 24/7 Inbound Calls for Information & Website Maintenance Services. Our estimated budget for this service is 60,00,000$ (Australian Dollar) per year. The contract will be for 5 years. Approximately 2,50,000 calls needs to be answered and 1,500 email responses needs to be done on monthly basis. Our website gets more than 5,00,000 visits per month.
Scope of Work:
A.) Call Center Services:

1. Call center agents will handle the calls for general inquiries, customer feedbacks & information.
2. The technical, data and support services in all the calls will be provided by the Call Center agents on as needed basis.
3. Provider will provide detailed reports on daily basis.
4. The provider will undertake appropriate staff induction and training programs to ensure that Call Centre Agents are appropriately trained and skilled in the provision of the Component Services.
5. Provider will handle e-mail inquiries from the customers.
   

B.) Website Maintenance: Service provider will host and maintain our website which includes information for our various products and services.
Payment will be done as per agreed terms. Interested service providers are requested to send their proposal on before April 2nd, 2009 by 9:30 AM via post, courier and hand delivered only. This tender is global and offsite. Service provider may have to visit our location for meetings and briefings. For more information please have a look on attachment.

Country : Australia

Status : Closed

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'Call centre jobs under threat'

One hundred jobs are at risk at a Belfast call centre, a union has claimed.

Unite say that the jobs are under threat at Capita after Prudential did not renew a contract with the company.

"The announcement affects 102 Capita staff of the 250 employed in Beacon House." according to a statement from Capita.

"We are today entering into a consultation with staff to consider next steps."

The statement continued: "While we could never rule out redundancies entirely, Capita is currently putting no roles at risk among the 102 sales staff in Belfast.

"Capita has a number of potential business opportunities which would create work that could be delivered from Belfast.

"We hope to keep the Belfast site and find more work to bring into Beacon House to replace the work we did for Prudential in the first instance, and then to fill the rest of the building."

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