Outsourcing Call Center Services

Call Center Employees Who Were Denied Overtime Pay May Be Able to Collect Unpaid Overtime Wages

2010-10-06T01:48:00.000-07:00

New York 10/04/2010 04:42 PM GMT (WooEB)

The overtime attorneys working with IQOvertime.com are available to review unpaid overtime claims from call center workers and customer service representatives who regularly work more than 40 hours a week and have been denied overtime pay. In general, customer service representatives and call center employees who do not meet one of the federal overtime exemptions, which are typically reserved for executive, professional and administrative employees, are entitled to receive 1.5 times their regular rate of pay for every hour worked in excess of 40 during a single workweek. If you have been denied overtime pay as a call center employee, visit http://www.iqovertime.com/call-center-and-customer-service-representatives-unpaid-overtime--41077.html to find out if you can collect back overtime pay.

Overtime violations can affect workers in any industry, and call center employees are not immune from these illegal wage and hour practices. In fact, APAC Customer Services Inc. agreed to pay $4 million to settle an unpaid overtime claim which alleged that the company failed to pay its customer service representatives proper overtime wages in violation of federal and state laws. Sprint/United Management Co. also faced three class action lawsuits on behalf of call center employees who alleged that the telecommunications company failed to pay wages and overtime in violation of federal labor laws. The collective action lawsuits settled for $8.77 million, which was divided into three separate settlement funds.

Call center employees who have been denied overtime pay may be able to file an unpaid overtime lawsuit to collect up to three years of back pay, as well as an equal amount in liquidated damages and attorneys’ fees. If you have been denied overtime as a customer service representative, visit http://www.iqovertime.com and complete the free case review form. The overtime lawyers working with IQOvertime.com are providing this initial consultation at no cost and remain dedicated to protecting the rights of employees who have been wrongfully denied overtime pay.

About IQ Overtime

IQOvertime.com was established to provide information for workers who have been denied overtime compensation. Comprehensive resources for workers are available on this site, including informational articles, an overtime calculator, answers to frequently asked questions, and an overview of state overtime laws. If you have been denied overtime pay, get the legal help you need today. Visit http://www.iqovertime.com and complete the Free Case Evaluation form to have your claim reviewed at no cost.

Source: http://news.wooeb.com/NewsStory.aspx?id=590745&cat=19

Holland call center hopes to employ hundreds

2010-09-03T04:50:00.000-07:00

HOLLAND, Mich. (NEWSCHANNEL 3) – On Thursday, Holland welcomed a call center by a company called NOVO 1.

That company hopes to hire 300 people over the next two years.

Experts recently said that the U.S. would do away with low-cost call center jobs, since it's cheaper to contract that work to overseas companies. However, that's not the case here.

The new set-up in Holland is one that many Americans would expect to see in countries like India and China or in eastern Europe, but instead Holland is home to one of the newest call centers built in America.

It's a story that many in Michigan can relate to, out of work for over two years, Mark Shaffner of Zeeland lost his job and was relying on his wife's income.

“Never suspected anything like this would come about, especially for myself,” said Shaffner.

Now Shaffner is working as a team leader at NOVO 1's call center, a new life and a new job at Holland's newest business.

“Everybody's been depleted from unemployment, just a tough time for everybody,” said Shaffner. “Wonderful to see a company like this come in.”

Shaffner may owe his job to the minor trend of 'onshoring,' or bringing some jobs back to America. Companies like Ford, Caterpillar and GE have brought some manufacturing jobs back and NOVO 1 is doing the same for call service.

“What's left are the complicated calls, and it's not working over there,” said president and CEO of NOVO 1 Mary Murcott. “and the cost, it's cheaper to do it in America rather than overseas.”

Murcott says for years companies sent call center jobs overseas, figuring their costs by the number of calls they took as well as the cost per minute. That resulted in a culture where the goal was to get people off the phone as soon as possible, not to fix the problem.

NOVO 1 has abandoned that approach and will apply a new philosophy at the call center in Holland.

“If people call over and it takes three or four calls to get your problem solved, then the right metric is not cost per call, but cost per resolution,” said Murcott.

In the end, it's all about jobs. The goal at the facility in Holland is to provide service 24 hours a day, seven days a week, putting more people like Shaffner to work.

“Very big load off my wife's shoulders,” said Shaffner, “her not having to support us, me just being able to bring a paycheck in is a wonderful blessing.”

The NOVO 1 call center currently has one client but is getting interest from others, which means more people from the Holland area could soon be working at the enormous facility that has the potential to employ hundreds.

You can find more information about NOVO 1 at their website www.novo1.com.
Source: http://www.wwmt.com

Launch Your Business Nationwide With A Call Center

2010-07-03T00:46:00.000-07:00

(OfficialWire)

NEW YORK, NY

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US Call Center's nationwide call center assists all kinds of businesses by providing all of your communication needs. From message taking to order taking, from faxing messages to paging emergency calls, our nationwide call center is at your service. At US Call Center, we answer your calls and forward your messages to the appropriate parties in your company. Your inbound calls come through our nationwide call center and your messages are efficiently delivered. US Call Center offers the use of a nationwide call center organization that has over 40 years experience in inbound and outbound call center services.

The size of your company, doesn't matter to us at all. We're your at your service. We maintain state of the art equipment and experienced live operators in our nationwide call center who answer all of your calls, even while you sleep! Our nationwide call center answers calls for all types of businesses, from doctors and lawyers, to building managers and funeral homes. If you use a phone to conduct your business we have experienced professional personnel here in our nationwide call center, answering your lines around the clock.

Our nationwide call center faxes or e-mails your messages on any schedule that you choose. We set up your account to transmit your messages in the form of emails, pages, and texts to your office or phone from our nationwide call center. You can retrieve them from anywhere through our nationwide call center. If your business is on the web, we take phone orders for your products all day and night long from our nationwide call center.

If you wish, as your nationwide call center, we answer your phones all day and text your messages to your phone. Whether you are a florist, concert hall, tree surgeon, auto glass repair---we answer your phone lines in our nationwide call center. Whether your business is in your home or in a large office building, as your nationwide call center we can be your virtual office without the burden of hiring additional employees and paying health insurance or overtime. At US Call Center, we pride ourselves in our ability to jump from one industry type to another with the confidence that only 40 years of experience as a nationwide call center provides.

Is your business growing faster than you are? Are you understaffed but can't afford to hire additional help? Are your phones ringing off the hook? Let us take the pressure off and answer your phones for you from our nationwide call center. Just think, while you are out with your clients your phones are answered by our nationwide call center and messages are going straight to your phone. Your clients will be impressed. You will never miss a call. Give US Call Center a ring. As your nationwide call center, we look forward to answering your phone.

Source: http://www.officialwire.com

Ethiopian to establish 24/7 Global Call Center

2010-05-12T03:02:00.000-07:00

The Ethiopian Airlines said it has entered into an agreement with InterGlobe Technologies (IGT) to establish a call center that will provide Ethiopian customers access to its service 24 hours a day, seven days a week.

According to a press release Ethiopian sent to WIC, the initial phase of the call center service is planned to go live as of June, 2010 covering North America, Europe and Asia. The project will be completed in three phases through October, 2010 covering the rest of the World.

The call center will compliment the company’s and e-ticketing activities as costumers now have the option to reach Ethiopian via at any time. The services encompass reservations, sales, ticketing, flight information, flight irregularity handling, Sheba Miles enrollment and support programs and other similar queries

IGT will be managing the call center operation across its centers based in Gurgaon (India) and Cairo (Egypt), supporting calls in English, French, German and Arabic, while setting up the infrastructure and process to handle Amharic and local calls in Addis with the same system.

Ethiopian long term objective is to establish a similar call center in Ethiopia. The projected call center is therefore, precursor to the eventual transfer of technology and capacity building at home.

Tewolde Gebremariam, Chief Operating Officer of the Airlines said, “Our objective has always been to explore ways and means to enhance our services so as to provide efficient and convenient traveling experience to our customers. Hence, our latest move to avail real-time information is part of the effort to increase passengers’ convenience.”

The call center will enable customers to get accurate information regarding their flight status. The center will have the capacity to reach customers at a short notice and avail information using multi-media channels such as email, SMS, or even calls at preferential outbound rates at all times.

“This partnership with Ethiopian Airline integrates our technology, processes and best practices to provide high quality customer satisfaction to the airline industry,” said Vipul Doshi, Chief Executive Officer, InterGlobe Technologies. “We are delighted to support Ethiopian Airlines to enhance their passenger experience.”

Source: http://www.waltainfo.com/i

Call center adds 500 Omaha jobs

2010-05-03T22:29:00.000-07:00

In a possible sign of a brightening economy, Omaha's West Corp. will be adding 500 full-time jobs at one of its Omaha call centers.

The new positions come as the result of increased demands from several clients, including leading communications, medical and sports entertainment providers, West officials said. West's Monday announcement said the jobs will be added at its facility at 9910 Maple St.

The Omaha-based communications giant said the positions would pay $9 an hour plus benefits, including paid training and a 401(k) plan.

The company had announced earlier this year that it would be laying off about 300 workers. Now with the new business, some of those layoffs will be avoided, and workers who left the company in good standing will be offered the chance to return to one of the new jobs, said company spokesman David Pleiss.

“Certainly for us, we're thrilled to have this additional business and to be able to bring it to Omaha,'' Pleiss said.

David Brown, chief executive of the Greater Omaha Chamber of Commerce, said the new jobs were good news for the city.

“It's always another good sign that our economy is doing well when an employer like West adds 500 jobs. We're happy they're doing it here.''

The new jobs will bring the number West employs in Omaha to more than 3,000, Pleiss said.

West will be offering the jobs on both a temporary and permanent basis in an effort to make positions available to college students and others looking just for summer jobs, said Geoff Heller, the company's director of human resources.

Most of the positions focus on taking incoming calls from customers inquiring about existing accounts. The company also is seeking to fill some English/Spanish and English/French bilingual positions.

Candidates will need to have communication and computer skills and be required to pass a background check and drug screen, the company said.

Source: http://www.omaha.com

Save 60% on Outsource Inbound Call Center Project

2010-03-31T22:38:00.000-07:00

Call Center Projects is provide call center service providers and freelancers who give 99.98% accuracy and high quality in inbound call center services and outbound call center services to global clients. Outsource your huge volume inbound calling or outbound calling requirements and telemarketing services at info@callcenterproejcts.net

Benefit to outsource Inbound Call Center Project

• Save your time, efforts, resources and costs for finding right service providers
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We have dedicated and skilled low cost inbound call center provider and freelancer are ready to work on your inbound call center requirements. They provide accurate and secure inbound call center services at reasonable price.

We have efficient call center providers who are willing to provide following services:

• Inbound Call Center
• Outbound Call Center
• Telemarketing Service
• Telephone Answering Services
• Help Desk Support
• Technical Support
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You can outsource your inbound call center projects at http://www.callcenterprojects.net/post-project/ and SAVE a lot of money in the process.

For more information about Call Center Provider and Freelancer log on to http://www.callcenterprojects.net/ or if you have any specific requirements just drop us an email at info@callcenterproejcts.net

Telemarketing company SMART launches new home-worker virtual call centre service

2010-03-02T21:46:00.000-08:00

Telemarketing company SMART launches new home-worker virtual call centre service Telemarketing and inbound/outbound call centre company SMART, has chosen technology from LiveOps (News - Alert), the leader in cloud-based contact centre technologies, to help it extend its traditional bricks and mortar call centres into a new generation of virtual contact centres. The ‘LiveOps On-Demand Contact Center platform’ will help SMART work with and manage home-based contact centre agents working flexible hours from potentially anywhere in the country to service its business which includes telemarketing, telesales, appointment setting and customer service and call handling.

Deploying 'LiveOps On-Demand Contact Center Platform' supports the company's strategy of being able to offer customers more flexible resourcing solutions against their brief. It complements SMART's existing physical contact centres services offering highly availability and reliability.

Tapping into a Bigger Agent Workforce Pool Delivers Higher Quality Customer Experience As the market for contact centre activity is changing, so too is the requirements of customers. They are becoming more specific and discerning in their needs and are interested in highly skilled agents with a very specific skill set – whether it be a skill set required by an agent to set up high-level sales opportunities for a blue-chip company as or a linguist with insight into a particular niche sector. With ‘LiveOps On-Demand Contact Center Platform’ SMART is not constrained by its physical location and is able to recruit and resource from any location ensuring it can offer not only the best service to customers but also extend the types of business it is able to take on.

Commenting on the use of the 'LiveOps On-Demand Contact Center Platform', Simon Carter chairman and CEO at SMART said: "We are committed to being able to offer our customers more choice in the ways we are able to service their business as well as employees more choice in the way they work. By having an additional approach to physical contact centres we are able to look at working with different types of customers who may be looking for a more focused project or something that doesn't conform to the usual working hours. The ability to offer this kind of flexibility and blended service between fixed and virtual call agents is a great opportunity for us – we're seeing customers wanting to enhance their telemarketing and lead generation strategies so the move to being able to offer both a fixed and virtual model is an important one." Carter added: 'We investigated the various options for introducing a virtual model and the technology from LiveOps stood out as the choice for us. It's proven in the U.S. with a wide range of companies and is clearly a robust solution that will support our ability to deliver the highest quality of service to our customers, regardless of the agents' location."

Source: http://www.tmcnet.com/

Call centre staff offer waiver to tackle tough nuts

2010-02-09T20:56:00.000-08:00

Call center executives are increasingly exercising their authority to waive anything between Rs 2000, up to Rs 10,000 to disconnect the line with irate or cantankerous customers.

Although the option of making a waiver is primarily done with the objective of retaining a customer, call center executives are misusing it by quickly offering the waiver to get rid of difficult customers.

Tracmail chief operating officer (COO) N Nilakantan says, “The customer service representatives (CSRs) are authorised to make waivers up to a certain amount. Beyond that, it has to be verified by the team leader and manager. In any case, all the actions of the CSR can be tracked.”

However, CSRs are smiling for obvious reasons. A senior call center executive with a leading BPO, Syed Sabir Ali says, “Most of the time, we use this authority just to disconnect the line with customers who are being difficult. It also saves time for us. By hanging up quickly on them, we can attend to other calls.”

Epicenter Technologies COO Navanit Narayan explains, “For one of our clients, the max waiver an executive can make is $200 per account (customer). Generally, waivers are given at the latter stages of collection depending on the customer and on the situation. It is generally used in certain cases to retain customers.

source: http://www.financialexpress.com

Choosing the 'Best One' for your Call Center Needs

2010-01-19T01:24:00.000-08:00

BPO business in India has been expanding and has known no bounds as more and more companies are selecting India for their business needs. Among the clusters of BPO in market, it’s important for a company’s Key Opinion Leaders to decide on one ‘best’ call center which could easily handle their marketing challenges efficiently and with operational transparency. In this cut – throat competition and time congestive era, the keys to success lies in efficiency, quality and speed.

Why India?
The 12 hour of time hiatus, technical savvy and English proficient generation, swift government practices, more effective and better human resources, state- of- the- art infrastructure and operational efficacy make it a favorite outsourcing spot.

Why Outsource?
Outsourcing helps the management in cost cutting. The top management can focus their concentration on other different spheres of their organization like more competitive advantage, business development and core processes. Moreover, it’s beneficial and cost- effective method which assures high quality output to the clientele

What to Outsource?
Companies are outsourcing sales, marketing, telemarketing, customer services and technical support services. You can choose from a wide range of inbound and outbound services available across various business portals. Be it phone answering services, technical information or market research about a product, mystery shopping, helpdesk support, Telemarketing Services, emergency or direct response or claims processing.

Who is outsourcing?
U.S, Australia and U.K based almost every corporate giant and fortune 500 companies.
It’s difficult to choose a right BPO when the business of outsourcing has been flourished unprecedentedly. It’s better to avail services of one stop shop which provides end to end solutions for all your call center needs by offering a wide array of inbound and outbound services such as customer care services, telemarketing, technical helpdesk support, back office, email and chat solutions, research activities, voice broadcast and software development.

Source: http://www.callcentersindia.com/

Call Center Industry In The Philippines

2010-01-08T00:49:00.000-08:00

Business Process Outsourcing started in the Philippines as plain providers of email response and managing services, these have industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, and online business to customer support, online business to business support.

The call center industry is an up-and-coming industry in the Philippines. Business Process Outsourcing (BPO) is regarded as one of the fastest growing industries in the world.

The Philippines is also considered as location of choice due to its less expensive operational and labor costs. In 2007, The Philippines remain as a top BPO destination for the estimated $150-billion business process outsourcing industry.

At Live Help Philippines’s Dedicated Call Center, you can hire virtual assistant from our very talented pool of call center experts, or even the entire customer support team having expertise in your desired skill set. In addition, Our In-house expert’s team is equipped with communication equipments to get in touch with our Clients via Instant Messenger (Skype, MSN, Google Talk, Yahoo, etc), on-line web conferencing, e-mail, telephone, and many more.

Article Source: http://www.officialwire.com/

Call Center Efficiency through Improved Customer Categorization

2010-01-01T00:52:00.000-08:00

If you’re an inbound call center manager, you can probably relate to the following customer “types:”

There’s the “Pokey Peruser,” the person who dials into the call center all the time, but never buys anything. This customer poses a serious challenge for the call center because they tend to eat up gobs of agent time with trivial, sometimes even downright silly, questions -- or sometimes just to “chat” with someone -- yet there’s no way to determine whether they will eventually, one day, start buying and turn out to be a worthwhile customer.

Then there’s the “Sporadic Spender.” Like the “Pokey Peruser,” the “Sporadic Spender” also tends to dial in with a lot of questions – yet they only buy something once in a blue moon – raising the question, how much costly live service should be devoted to this customer?

Then there’s the “Surging Shopper.” This is the customer that buys occasionally, yet based on their demographic could potentially become a very good regular or “premium” customer. You want to provide this customer with prompt and knowledgeable service, because they could one day be one of your best customers.

Then there’s the “Champion Customer.” This is the loyal and satisfied customer who always comes back for more. Thus they deserve the highest quality customer service you can provide, so as to ensure they remain loyal.

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Customer call centers among few job bright spots

2009-12-28T01:31:00.000-08:00

Some of Idaho’s hard-to-find hiring activity can be found at customer service centers, often referred to broadly as “call” centers.

Some have come, gone or changed, but the need for the service that they provide does not disappear when the economy contracts.

Staffing services firm Manpower Inc. about two years ago conducted research that identified Boise as a hotbed for call centers, said Wendie Gregory, branch manager in Boise.

Factors included a comparatively low cost of living that suits many centers’ pay ranges and a talent pool that gained experience working in one of the city’s many established call centers. When one call center closes – Dell, for example, this year announced plans to close a center in Twin Falls – another often opens, she said.

“It seems like call centers are where the need is greater right now,” Gregory said. About 60 percent of Manpower’s job placements lately are in customer service call centers compared to a traditional mix of 60 percent industrial, 30 percent clerical and 10 percent call center positions, she said.

Many companies are going to business models in which customer service call centers play a larger role, she said. The companies may use them to replace walk-in service areas where customers paid bills and asked service-related questions, she said. Call center employees may place or field calls, take orders or execute technical tasks in a help-desk setting depending on the business that the company is in and how it sets up its service centers.

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Call Center Tender - USA Inbound Telephone Answering Service

2009-12-27T23:13:00.000-08:00

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Tender Details:

Type : Tender

Id : 61409138

Category : Call Center

Title : USA Inbound Telephone Answering Service

Estimated Budget : Looking for proposals

Description :

We are USA based organization looking for qualified and experienced service provider (From USA Only) for our requirement of Telephone Answering Service. Contract will be for 3 Years.

[A] Scope of Service:
(1) Service provider needs to manage US based Toll-Free telephone line for Telephone answering requirement.
(2) Service provider may needs to provide and maintain toll-free customer service telephone system 24X7. After business hours call should be answered advising hours of operation and allowing our clients to leave a message.
(3) Calls will be related to general inquiry related to our service and we will provide training materials for that.
[B] Work Performance: Performance of the work will be Offsite; Service provider can perform worn on their own premises.
[C] Eligibility: Onshore (USA Only), we are looking for service provider, who are either from USA or having their registered branch office or point of contact in USA.

We are looking for best proposals and payment terms are negotiable. Interested service providers are requested to submit proposals on or before January 19, 2010 via post, courier or hand delivery only. There will be non-mandatory conference on January 11, 2010. This tender is onshore and offsite. Provider may have to visit our location for meetings and briefings.

Country : United States

Are you interested to work on this Tender? Post your contact details Now! Click Here

Call Center Project - UK Telecom Sales Campaign

2009-12-27T23:05:00.000-08:00

Looking to work on Call Center Project? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Tender Details:

Type : Project

Id : 22019350

Category : Call Center

Title : UK Telecom Sales Campaign

Estimated Budget : Upto 30 GBP per Sale

Description :

We are India based company looking for call center with minimum 10 seats to dial for UK Telecom Sales Campaign. Call center needs to dial in UK during normal business hours and needs to sale Landline connection to UK residents. Calling data will be provided.

Our approximate payout is up to 30 GBP per lead and will be paid twice in a month via Bank transfer. Interested call centers are requested to contact us as soon as possible with their profile.

Country : India

Are you interested to work on this Project? Post your contact details Now! Click Here

Call center Transcom Asia denies Bacolod layoffs

2009-12-26T01:05:00.000-08:00

Outsourcing firm Transcom Asia has denied there will be massive layoffs in its Bacolod operations following reports that close to 170 call center agents had been retrenched last week.

“Nobody has been [discharged]. We need to go through a process until we identify justification and until such time, I don’t want to speculate," Philippine country manager Siva Subramaniam said in an e-mail.

On Tuesday, a text message from a call center agent circulated, claiming that six were being terminated for failing to reach certain targets.

As of press time, however, none of the complainants have publicly come out despite earlier reports that two of them were planning to file a case against the outsourcing company.

Subramaniam said he could not reveal exactly how many people would exit by the end of the year, if ever it happens, adding “this is a private matter between Transcom and the employees."

“All I can say is that we have no massive layoffs and this whole affair has been blown out of proportion by the media," he added.

Transcom Asia, one of the four major call centers operating in the city, opened on Aug. 1 in a 1,000-seat facility at Lopue’s South Square.

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A Better Answer Recognized for Call Center Excellence

2009-11-27T21:40:00.000-08:00

The 2009 Award of Excellence from the Association of TeleServices International has been awarded to A Better Answer Call Centers in Plano, Texas. This is the eleventh year in a row that a Better Answer has been honored with this achievement. The company’s regional office in Houston has also been given the same award for the sixth consecutive year.

ATSI (Association of TeleServices International) is the industry trade association for companies that provide call center and telecommunication services. This association selects award winners after six months of intensive testing, which includes an impartial panel of judges who score call centers based on their response time, courtesy, accuracy and overall quality of services.

"We're obviously thrilled to win this award," says Dee Hawkins of A Better Answer, in a statement. "And the fact that all three of our regional centers were recognized is really wonderful. It means a lot for us to receive this award from an organization as prestigious and as widely recognized at ATSI, so we will certainly treasure this and make it a goal to win it again next year."

Extensive internal and organizational improvements have been made by A Better Answer as the company aims to expand its operation to meet increasing demand for its services. As more and more businesses are seeking to cut costs by outsourcing their call centers, A Better Answer has proven to be an attractive option.

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Customer Support - Telephonic Technical Support

2009-11-15T22:36:00.000-08:00

Customer Support is another form of technical support, in which product-related query is satisfied through telephonic technical support. Specific problems, related to product or service are looked upon by customer support cell.

Customer support is limited to telephonic problem solving activity. It does not provide support regarding training, customization, and other support services.

Almost all Companies have a customer support cell which is managed by an efficient BPO Company India. These Companies are allocated the job of solving customer problems related to their product or services. These problems are solved through telephones, Emails or a servicing website. Almost all organization have internal technical support unit that solves computer-related queries through a set of probable problems and their solutions.

Most Companies want minimal investment in activities related to technical support. This is because it is an essential but extra activity and thus extra investment on the part of Companies. This is the reason that many off-shore Companies are allocating this job to customer support units India. They are well-equipped with technology and efficient staff to maintain productivity and quality of work.

American Airlines call center comes to India

2009-11-05T22:02:00.000-08:00

New Delhi: American Airlines, a founding member of the Oneworld Alliance, has announced the shifting of its Asia-Pacific call center operations
to India, from Australia.

The airline has appointed Bird Information Systems (BIS), a technology provider of automated aviation and travel-related software solutions, to provide call centre services for travel-related queries of its customers not only in India, but the entire Asia-Pacific region.

This agreement follows an earlier City Ticket Office (CTO) agreement, which American Airlines had signed with the Bird Group last year. American Airlines currently operates a daily Delhi-Chicago non-stop service with connections to more than 125 cities in the United States from Chicago.

As part of the long-term agreement signed between the two companies, Bird will provide American Airlines call centre services round the clock to handle all customer requests relating to travel bookings, reservation, fares, ticketing (including e-tickets) and other general information related to the airline. While the outsourced City Ticket Office operations run in four major cities namely Delhi, Mumbai, Chennai and Bangalore, the outsourced call center operations from its office in Connaught Place, Delhi.

“At American Airlines, our entire focus is on providing a seamless and unique flying experience to our customers. India is a strategic market for us and we are pleased with the excellent response received for our Delhi-Chicago nonstop service. Carrying forward our relationship with India, we are pleased to announce our Asia-Pacific call center operations being shifted to India, in partnership with the Bird Group. Bird is a leader in travel technology and services industry and this partnership will ensure that qualified and experienced people in the airline industry will serve our customers’ needs,” said American Airlines regional manager Nisha Maharaj.

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American Airlines call center comes to India

2009-10-30T22:11:00.000-07:00

New Delhi: American Airlines, a founding member of the Oneworld Alliance, has announced the shifting of its Asia-Pacific call center operations to india , from Australia.

The airline has appointed Bird Information Systems (BIS), a technology provider of automated aviation and travel-related software solutions, to provide call centre services for travel-related queries of its customers not only in India, but the entire Asia-Pacific region.

This agreement follows an earlier City Ticket Office (CTO) agreement, which American Airlines had signed with the Bird Group last year. American Airlines currently operates a daily Delhi-Chicago non-stop service with connections to more than 125 cities in the United States from Chicago.

As part of the long-term agreement signed between the two companies, Bird will provide American Airlines call centre services round the clock to handle all customer requests relating to travel bookings, reservation, fares, ticketing (including e-tickets) and other general information related to the airline. While the outsourced City Ticket Office operations run in four major cities namely Delhi, Mumbai, Chennai and Bangalore, the outsourced call center operations from its office in Connaught Place, Delhi.

“At American Airlines, our entire focus is on providing a seamless and unique flying experience to our customers. India is a strategic market for us and we are pleased with the excellent response received for our Delhi-Chicago nonstop service. Carrying forward our relationship with India, we are pleased to announce our Asia-Pacific call center operations being shifted to India, in partnership with the Bird Group. Bird is a leader in travel technology and services industry and this partnership will ensure that qualified and experienced people in the airline industry will serve our customers’ needs,” said American Airlines regional manager Nisha Maharaj.

read more....

Call Center Tender -UK - Survey Services - Budget 63000 GBP

2009-10-24T01:59:00.000-07:00

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Tender Details:

Type : Tender

Id : 14482106

Category : Call Center

Title : UK - Survey Services - Budget 63000 GBP

Estimated Budget : 63000 GBP

Description :

We are UK based organization require qualified and experienced service provider for provision of consultancy services to (i) Undertake surveys (primarily resident’s and employee surveys); (ii) Manage the Citizens’ Panel and associated programme. This contract is for an initial period of 4 years with the option of a one year extension. Our total estimated budget is 63000 GBP per annum.

Scope of service:

1) Survey methodologies to be used can be focus groups or through focused telephone surveys.
2) Residents’ survey will help the Council to understand how the public perceives it and whether performance meets expectations. The Employee survey will allow the Council to understand how employees perceive us both as employer and provider of services and determine why some employees are more satisfied than others.
3) In relation to the Residents’ surveys and the Employee surveys the successful Bidder shall provide:
• A full report following each survey. This must be made available in an electronic format as required by the Council.
• All data gathered in relation to the surveys and other work, which shall be sent electronically in a format compatible with the analysis software used by the Council;
• All data recorded in a way that can be subsequently re-analyzed by the Council.
4) Contract is expected to commence on 1st April 2010.
5) Our estimated budget is 63000 GBP per annum.

This is Onshore and Offsite tender. Interested service providers are requested to submit their proposals no later than 7th December, 2009 up to 10:30 Hrs by email, courier, post or hand delivery.

Country : United Kingdom

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Call Center Project - Outbound Pharmacy Sales Campaign

2009-10-24T01:48:00.000-07:00

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Tender Details:

Type : Project

Id : 38999295

Category : Call Center

Title : Outbound Pharmacy Sales Campaign

Estimated Budget : Approximate 100 USD per Sale

Description :

We are India based Company looking for call center with minimum 5 seats to dial for our outbound Pharmacy Sales Campaign. Call center need to dial in USA and need to sale Pharmacy products. Call center needs to manage their own calling data. Our approximate payout is 100 USD or 30% commission per Sale and will be paid on weekly basis via PayPal. Interested call centers are requested to contact us as soon as possible with their profile.

Country : India

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Africa a call center alternative to India?

2009-10-23T21:32:00.000-07:00

WASHINGTON: Some US lawmakers and think tanks believe that Africa can be a much cheaper alternative to call centers in India.

The issue came up briefly for discussion during a Congressional hearing on US-Africa Trade relations.

"Is there any possibility of having call centers in Africa, in your opinion?" asked Congressman Donald Payne, at the joint hearing convened by Subcommittee on Africa and Global Health of the House Foreign Affairs Committee and the Subcommittee on Commerce, Trade and Consumer Protection of the House Committee on Energy and Commerce.

"I don't know whether that has been explored," said Karen Tandy, senior vice president, public affairs and communications, Motorola.

"However, it makes sense that it is certainly possible in Africa," she said.

"There are a tremendous number of entrepreneurs springing up throughout the continent that we are also investing and giving grant money to and technology, so there is no reason why a call center couldn't be part of the future in Africa," Tandy said.

"I would echo that," observed Greg Lebedev, adviser to the president US Chamber of Commerce and Chairman, Center for International Private Enterprise. Africa has a wonder resource of English language speakers, he added.

"Certainly, there is some market maturation in India right now and one could argue there might be cost-competitive advantages in Africa. So I think that, to your point and to Tandy's point, that's a sensible area in which to look," Lebedev said.

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Call Center Project - Credit Repair Campaign

2009-10-17T02:12:00.000-07:00

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Tender Details:

Type : Project

Id : 94525553

Category : Call Center

Title : Credit Repair Campaign

Estimated Budget : Upto 70 USD

Description :

We are USA based company looking for qualified centers for our Credit repair requirement. We want the center to dial in US normal business hours and convince US residents with bad credit for credit repair. Our estimated budget is upto 70 USD per verified lead and will be paid on weekly basis via PayPal. Interested providers are requested to contact us as soon as possible with their profiles.

Country : United States

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Call Center Tender - Call Center and Web based Travelling Planning Application

2009-10-17T00:37:00.000-07:00

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Tender Details:

Type : Tender

Id : 17923576

Category : Call Center

Title : Call Center and Web based Travelling Planning Application

Estimated Budget : Looking for Best Proposals

Description :

We are UK based organization looking for qualified and experienced service provider for our requirement of Call Center and Web based Travelling Planner Application. Contract will be for 2 years.
Scope of Service:
[A] Service provider needs to Develop, Deliver and Implement a new integrated Traveling Application with fresh design and added functionality for deployment across on our website and Call Center.
[B] Travelling Application must be capable of planning multi-modal and multi-legged journeys.
[C] Travelling Application must be capable of utilizing scheduling, RTPI, mapping and address datasets and incorporating these seamlessly into planning process.
[D] Travelling Application adhere to data transfer industry standards such as ATCOcif & TransXchange, etc to accept data feeds and also provide facility to populate from paper based schedules where necessary.
[E] Travelling Application must be readily deployed across emerging platforms such as mobile devices, etc.
We are looking for the best proposals and Payment terms are negotiable. Interested service providers are requested to contact us on or before October 29, 2009 via our secured website submission only. This Tender is Global and Offsite. Provider may have to visit our location for meetings and briefings.

Country : United Kingdom

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Tata Communications to manage MTS call centres

2009-10-16T00:27:00.000-07:00

NEW DELHI: Tata Communications on Tuesday said it has bagged a contract from telecom operator Sistema Shyam TeleServices for deploying call center services.

Sistema Shyam TeleServices, a joint venture of Russia's Sistema Group and Shyam Group, is undertaking an aggressive roll-out of its telecom services under the brand 'MTS' across the country.

As part of the agreement, Tata Communications would deploy its on-demand hosted contact center (InstaCC) services for all SSTL circles across the country on a pay-per-use model for MTS, Tata Communications said in a statement.

MTS would pay on actual usage basis, giving it freedom to ramp up or ramp down based on the business environment.

"MTS is on a fast trajectory of growth, and our contact center operations will grow at a rapid pace, inline with our expansion across 22 circles in India. We look forward to a service that is obsolescence proof, scalable and reliable in uptime," SSTL Chief Information Officer Rajeev Batra said.

Tata Communications has deployed all the critical hardware and software like dialer, recording, integration with third party business applications and CRM software, it said.

Call Center Project - UK Debt Consolidation

2009-10-09T22:58:00.000-07:00

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Tender Details:

Type : Project

Id : 54184096

Category : Call Center

Title : UK Debt Consolidation

Estimated Budget : Upto 25 USD per Sale

Description :

We are India based company looking for qualified centers for UK Debt Consolidation: Appointment setting campaign. We want the center to dial in UK normal business hours and convince UK residents who have outstanding debts. The selected center needs to set an appointment. Our estimated budget is upto 25 USD per verified appointment, and will be paid via PayPal on weekly basis. Interested centers are requested to contact us as soon as possible with their profiles.

Country : India

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Call Center Tender - Strategic Planning to Implement Call Center

2009-10-09T22:56:00.000-07:00

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Tender Details:

Type : Tender

Id : 15484410

Category : Call Center

Title : Strategic Planning to Implement Call Center

Estimated Budget : Looking for the proposals

Description :

We are USA based Travel Company looking for qualified and experienced service provider (From USA Only) to help us in Implementing our own Call Center for our Travel Services we are currently providing. Turn around time will be 10 months.
Scope of Service
[A] Service provider needs to develop and provide an executive summary which is defined as a brienf summary of the business obejectives, approach, expected costs and service benefits, and risks of the proposed call center project. The Executive Summary shall provide the reader with an overview of the recommendations and analysis and will clearly illustrate the entire picture prior to reading the details.
[B] Service provide needs to provide following:
(1) Full assessment of current call center structure throughout the region.
(2) Summary of services and transportation programs accessed through our organization.
(3) Project goals
(4) Trends of the travel industry (our industry) with regard to call center including recommendations fo model call centers for site visits by our staff and outline of pros and cons of each call center.
(5) Summary of the assessment of state of the art technologies to consider a change in the call center structure including issues that could be resovled and benefits to making a change.
[C] Service provider needs to develop and provide a Project Management Organization (including external resources) overview describing the project management approach, including, but not limited to the following:
(1) Roles and responsibilities
(2) Decision-making process
(3) Management qualifications
(4) Project team organization
(5) Quality assurance strategies
[D] Service provider needs to develop and provide a Proposed Call Center Service Design including, but not limited to the following:
(1) Description
(2) Advantages and Disadvantages
(3) Space Requirements
(4) Basic Layout
(5) Equipment Needs and Costs
(6) Computer Software Requirements
(7) Potential Call Center Site(s)
(8) Comparison of Current and Proposed Call Center Service Design
[E] Service provide will develop and provide a Project Schedule and Work Plan defined as an estimated timeframe, by project phase, for the proposed time investment through implementation. Major tasks and resources required for each project phase and shall be identified, including both external and internal staff resources.
[F] Service provider needs to provide Cost Benefi Analysis (CBA) and Service Benefit An[alysis (SBA).
[G] Service provider needs to provide rationale for the cost estimates and reference document containing the detailed estimates and work breakdown structures. As appropriate, reference the costs incurred by similar investment in other states.
[H] Service provider needs to develop and provide a Final Recommendation based on the research conducted. The recommendation needs to include the rationale for the recommendation and financial evidence that support the recommendation.
We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to submit proposals on or before November 4, 2009 via post, courier or hand delivery only. This tender is Onshore and Offsite. Provider may have to visit our location for meetings and briefings.

Country : United States

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AT&T Ohio to Add Jobs to Boardman Call Center

2009-10-09T21:51:00.000-07:00

Governor Strickland joined the head of AT&T in Ohio to announce the company's call center in Boardman would be adding another 150-employees to the 200-plus already working there helping wireless customers in ten states. The Governor told a room full of workers and others he considers the Valley's economy to be one of Ohio's hardest hit. Strickland says, "We have been knocked down, but we aren't staying down."

When Dobson-Cellular One owned this center years ago, as many as 500-people worked there. But when that company was taken over by AT&T, employees started fearing the worst. Chief union steward Alan Rogue says, "Everybody was thinking, this is it, this is the end," but he says the expansion means "a brand new beginning for us."

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Call Center Project - Domestic Sales Requirement

2009-10-08T23:08:00.000-07:00

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Tender Details:

Type : Project

Id : 52513342

Category : Call Center

Title : Domestic Sales Requirement

Estimated Budget : Looking for Best Proposals

Description :

We are India based company looking for qualified experts for our Call center sales requirement. We are looking for centers from India only to dial in Indian business hours and call residents of Bangalore and convince them to buy movie rental membership plans. We have different types of plan and we will be paying per agent. We are looking for best proposals. Interested centers are requested to contact us as soon as possible with their profiles.

Country : India

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Call Center Tender -Inbound Call Center Requirement India

2009-10-08T23:06:00.000-07:00

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Tender Details:

Type : Tender

Id : 18355066

Category : Call Center

Title : Inbound Call Center Requirement India

Estimated Budget : Looking for the proposals

Description :

We are India based organization looking for qualified and experienced service providers (From India Only) for our requirement of Inbound Call Center. Contract will be for 3 years and extendable for 2 more years depends upon performance.
Scope of Service:
[ A ] We are looking for call centers from the south zone of India (Karnataka, Kerala, Andhra Pradesh, Tamil Nadu and Chennai) to provide inbound call center service for our customers.
[ B ] We are looking for more than 1 service provider and we may select upto 5 call centers to provide service in above 5 states.
[ C ] Supported languages will be as below
1) Karnataka – Kannada, English and Hindi
2) Kerala – Malayalam, English and Hindi
3) Andhra Pradesh – Telugu, English and Hindi
4) Tamil Nadu – Tamil, English and Hindi
5) Chennai - Tamil, English and Hindi
[ D ] Service provider needs to provide 24 X 7 X 365 service.
We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to submit EOI on or before 12:00 hours by November 11, 2009. This tender is Onshore and Offsite. Provider may have to visit our locations for meetings and briefings.

Country : India

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US outsourcing firm forms RP unit; call center to serve Canada

2009-10-08T21:57:00.000-07:00

AMERICAN OUTSOURCING firm Fusion BPO Services, Inc. has set up a local unit to oversee a planned 250-seat call center that will provide outbound and inbound services to customers in Canada.

The new firm, Fusion BPO Services Phils., Inc. has P10 million in authorized capital, P8.99 million of which were paid for by its American parent. Incorporators include Pankaj Dhanuka, Rajani Saraogi, Ritesh Charaborty and Gaurav Vimal, who hold one share each.

The Securities and Exchange Commission approved the firm’s incorporation on Tuesday.

In a telephone interview yesterday, Mr. Vimal, senior manager of Fusion BPO Philippines, said the company is still looking for a location for its office, but would most likely put up operations in Ortigas, Pasig.

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Call Center Project - Personal Assistant required

2009-10-03T00:30:00.000-07:00

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Tender Details:

Type : Project

Id : 13280324

Category : Call Center

Title : Personal Assistant required

Estimated Budget : Upto 14.95

Total Requirement : Ongoing

Description :

We are a UK based company looking for qualified experts for our personal assistant requirement. The selected expert needs to do carry out the following functions. Running personal errands, supervisions and monitoring, scheduling programmes’, flights and keeping us up to date with them, Making regular contacts and drop-offs on my behalf. Our estimated budget is upto 300 Euro per week and will be paid via Credit Card or Bank transfer. Interested service providers are requested to contact us as soon as possible with their profiles.

Country : United Kingdom

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Call Center Tender - Inbound Call Center & Customer Support Service

2009-10-03T00:24:00.000-07:00

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Tender Details:

Type : Tender

Id : 12358451

Category : Call Center

Title : Inbound Call Center & Customer Support Service

Estimated Budget : 30000000 to 70000000 GBP

Description :

We are UK based organization looking for qualified and experienced service provider for our requirement of Inbound Call Center and Customer Support Service. Service provider will receive telephone calls and e-mails and service provider needs to handle. Contract will be for 5 years and extendable for 2 more years. Our approximate budget is between 30000000 to 70000000 GBP.
Scope of Service:
A) In 2008-2009, we have received approximately 1700000 contacts via telephone and emails.
B) Service provider will receive inquiries and they need to handle those accordingly as per FAQs, that will be provided by us.
C) Service provider may needs to provide 24 X 7 X 365 services.
D) All the agents must be well trained. We will provide all the training modules.
E) Information captured from the callers must be stored securely. We need 100% data security.
Payment terms are negotiable. Interested service providers are requested to contact us on or before October 23, 2009 to participate in this Tender and PQQ will be issued accordingly. This tender is Global and Offsite. Provider may have to visit our locations for meetings and briefings.

Country : United Kingdom

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Call Center Outsourcing: Evaluating a Providers Customer Support Processes

2009-10-02T22:33:00.000-07:00

With a number of companies turning to contact center outsourcing today to cut costs and increase customer satisfaction, there are important criteria decision makers should consider that can make or break success.

Because there are some many providers offering call center outsourcing services they claim are “the best” it can be difficult to narrow down the service that truly meet a company’s needs.

A recent Forrester (News - Alert) report by analyst Elizabeth Herrell, with Simon Yates and Lauren E. Nelson, “Twelve Criteria for Contact Center Outsourcers,” reveals 12 key requirements and considerations to help guide decision makers.

Aside from considering costs, the organizational structure of a provider and identifying the technology in use, it is also essential to examine the outsourcer’s customer support offerings and their internal processes.

A closer look at these elements will help decide if the provider can effectively manage its operations and deliver quality service for customers with every interaction.

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Call Center Project -UK Survey & Lead Generation (Daily payout)

2009-09-26T00:12:00.000-07:00

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Tender Details:

Type : Project

Id : 71703028

Category : Call Center

Title : UK Survey & Lead Generation (Daily payout)

Estimated Budget : upto 30 GBP

Total Requirement : Ongoing

Description :

We are UK based Company looking for call center with minimum 5 seat for our requirement of Lead generation of Pension review for UK resident. Call center need to call in UK during Normal business hours and need to Generate the lead for UK resident those are private pensioners for the Free review of the pension to increase the pension. Call center need to manage their own calling data. Our approximate payout upto 30 GBP per Lead and will be paid on daily basis via Paypal. Interested call centers are requested to contact us as soon as possible with their profile.

Country : United Kingdom

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Call Center Tender - Simple Telephone Survey

2009-09-26T00:07:00.000-07:00

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Tender Details:

Type : Tender

Id : 29935969

Category : Call Center

Title : Simple Telephone Survey

Estimated Budget : Looking For Best Proposals

Description :

We are an Ireland based organization, inviting tenders from qualified and experienced service provider to perform Survey. We work to protect consumer interests and provide comprehensive awareness and education services to help them make good purchasing decisions etc. We need services to perform a nationwide survey to gather information on household expenditure of various households across Ireland. The survey can be performed by any medium i.e. via Telephone, Face-to-Face, online or a specific combination of these.
Scope of Services:
1) Service Provider will be required to provide a set of data by conducting a nationwide survey of Ireland.
2) Methodology: The survey can be conducted via telephone or by any other means. Service Provider is free to specify the type of technique to be used, such as telephone surveys, face-to-face, online or a specific combination of these.
3) The information to be gathered will concentrate on six to eight main areas of household expenditure. Besides that, the survey will collect demographic information about the household and its disposable income.
4) Data on household type should be collected, including numbers of adults and dependents. Respondents would also be asked how many adults are working, unemployed or retired.
5) Sample size: Service Provider should specify the sample size to be used. The initial survey must have a minimum sample of adults (aged 18+) from 1,000 different households. This must be a representative national sample of households, with the sampling process adhering to best practice.
6) Format of deliverables: Data outputs will be deliverable as either Excel spreadsheets or .csv text files.
7) Intellectual property: We will retain the copyright of and the right to use and re-use the survey data collected in this project.
8) Quality assurance: We expect a full Quality Assurance to be completed before handover of the survey data.
9) Project management: We requires the highest standards of project management to ensure on-time and on-budget delivery.
We are looking for Best Proposals. Interested Service Providers are requested to send their responses to this tender electronically and by post or courier as well, on or before October 5, 2009 by 17:00 Hrs. This Tender is Global and Offsite. Provider and its key personnel may have to visit our location for meetings, briefings and other important purposes.

Country : Ireland

Status: Closed

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Call Center Outsourcing: Focus on Provider Technologies

2009-09-25T22:21:00.000-07:00

When it comes time for a business to decide on a call center outsourcing provider it can trust, one key element in determining a provider’s ability to deliver successful services is their use of technology.

Examining the providers use of technology closely during the decision making process can uncover if the provider is employing the kinds of technologies and applications that are critical to deliver optimal customer experiences every time.

A recent Forrester report by analyst Elizabeth Herrell (News - Alert) with Simon Yates and Lauren E. Nelson, “Twelve Criteria For Contact Center Outsourcers,” highlights this need and other major considerations when choosing a vendor.

Because call center outsourcing providers are extending their agents to represent the company, it is important to understand how the support these agents are receiving and their ability to deliver quality services.

According to the white paper, it is important to look for a number of applications that should be use to ensure top notch services. These applications range from those that support agent productivity, to improving workforce scheduling, computer telephony integration (CTI (News - Alert)) and other quality monitoring tools.

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Call Center Project- Outbound Sales Campaign for SEO Packages

2009-09-25T01:12:00.000-07:00

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Tender Details:

Type : Project

Id : 19306853

Category : Call Center

Title : Outbound Sales Campaign for SEO Packages

Estimated Budget : upto 400 USD per sale

Description :

We are USA based Search Engine Optimization (SEO) Company, looking for a well established call center (minimum 5 seats) to make calls with-in USA in normal business hours, to sell our most economic SEO service packages. Center need to manage their own calling data. Our approximate payout is upto 400 USD per sale (depends upon performance) and will be paid via PayPal/Wire transfer as soon as the sale get approved. Interested call centers are requested to contact us as soon as possible with their profile.

Country : United States

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Call Center Tender - Customer Survey

2009-09-25T01:11:00.000-07:00

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Tender Details:

Type : Tender

Id : 47485255

Category : Call Center

Title : Customer Survey

Estimated Budget : Looking For Best Proposals

Total Requirement : Contract of 5 Years

Description :

We are a USA based organization, soliciting proposals from qualified and experienced service provider to perform telephone and mail surveys among 3 of our customer groups. We are seeking assistance in obtaining feedback from our customers regarding the quality of services provided by us. We are looking to enter into a contract beginning November 2, 2009 and ending June 30, 2011.
Scope of Services:
1) Employer Surveys:
a) Conducted in November and May of each year with a report being issued after each survey (hard copy or PDF). Reports should include, but are not limited to; graphs, summary tables including mean and standard deviation, list of all comments, and a dissatisfied customer list.
b) We will mail the surveys to the employers.
c) Completed surveys will be sent directly to Service Provider. We expect Service Provider to provide the return envelopes with its (Service Provider’s) address and bill us for the cost.
2) Injured Worker Survey:
d) Conducted two times a year (November and May) with a report being issued after each survey (hard copy or PDF). Reports should include, but are not limited to; graphs, summary tables including mean and standard deviation, list of all comments, and a dissatisfied customer list.
e) We will supply Service Provider with a list of names and telephone numbers. Service Provider would then contact as many of those individuals as the Service Provider can by phone to conduct the survey.
f) Reports should provide satisfaction for each category as well as overall satisfaction (all categories).
3) Injured Worker Survey – Effectiveness of Rehabilitation programs:
g) Conducted quarterly with survey conducted one month after quarter end. A report to be issued after each survey (hard copy or PDF). Reports should include, but are not limited to; graphs, summary tables including mean and standard deviation, list of all comments, and a dissatisfied customer list.
h) We will supply Service Provider with a list of names and telephone numbers. Service Provider would then contact as many of those individuals as Service Provider can by phone to conduct the survey.
4) One month timeframe will be provided to conduct each of above survey.
5) Service Provider will bill us after each completed survey.
We are looking for Best Proposals. A list of questions asked about the specification, along with the answers can be found with the Tender Documents. Interested Service Providers are requested to send their proposals on or before October 2, 2009 by 14:00 Hrs (Local Time) on given address. This tender is Global and Offsite. Provider may have to visit our location for meeting and briefings purposes.

Country : United States

Status : Closed

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Outsourcing Customer Support Service – Reduce 60% Cost

2009-09-24T22:29:00.000-07:00

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For 99.98% accuracy, world class quality and rapid delivery of customer support services just outsource your requirements to us on: projects@itmatchonline.com and Save 60% costs on your project.

We have huge number of customer support service providers and they are fluent in various languages such as English, Spanish, German, French and other major languages of the world. They have accent and conversation skills, technical skills, certifications & degrees, competence, call center etiquettes, internet skills, sales skills and products & services domain experience. They have adapted international quality and security standards. Their telecommunication network enables instantaneous high-speed transfer of voice and data across the globe.

Having vast experience in outsourcing customer support service, They are able to serve critical Computer Telephony Integration and Interactive Voice Response systems regardless of the customer's PABX, ACD, computer or database. They deploy the best of telecom infrastructure with various redundancies at every critical juncture to provide uptime commitments of over 99%.

Each of their technical support representatives has direct access to the Internet to allow them to access client’s on-line problem tracking system, FAQs, knowledge base and account information. You can also get 24/7 and 365 days customer support due to availability of quality manpower in multiple work timings, uninterrupted power supplies and constant back-ups. Outsourcing customer support service providers can offer customer support services at competitive costs compared to the same services in other countries.

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Call Center Project - Webdesign & SEO Package Sales Process

2009-09-18T22:33:00.000-07:00

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Tender Details:

Type : Project

Id : 18153514

Category : Call Center

Title : Webdesign & SEO Package Sales Process

Estimated Budget : Upto 270 USD per sale

Description :

We are India based company providing software solutions globally looking for call center with minimum 5 seats to make calls in USA and UK in normal business hrs, to sale our web design & SEO services packages. Call center need to manage their own calling data. Our approximate payout is upto 270 USD per sale and will be paid via PayPal on weekly basis. Interested call centers are requested to contact us as soon as possible with their profile.

Country : India

Status: Closed

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Call Center Tender - Inbound Call Center for Transportation Services

2009-09-18T22:27:00.000-07:00

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Tender Details:

Type : Tender

Id : 20242981

Category : Call Center

Title : Inbound Call Center for Transportation Services

Estimated Budget : Looking for the proposals

Total Requirement : Contract of 5 Years

Description :

We are USA based transportation organization looking for qualified and experienced service provider for our Call Center Requirement. Service provider needs to receive calls from our customers during business hours regarding our transportation services and provide them booking and cancelation services. Contract will be for 5 years.

Scope of Service:
(A) Approximate volume of the calls will be 475000 calls per year.
(B) Service provider needs to receive calls and make booking for our customers for Transportation Services.
(C) Service provider needs to also provide cancelation services by receiving calls.
(D) Service provider needs to handle calls between 8 am to 5 pm local timings on 7 X 365 basis. These timings can be changes as per our policy.

We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to contact us on or before September 30, 2009 via post, currier or hand delivery only. This tender is Global and Offsite. Provider may have to visit our location for meeting and briefings purposes.

Country : United States

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How to be a Good Customer Care Executive?

2009-09-18T21:30:00.000-07:00

As customer service representatives are the key strength for any successful organization, and keep you connect with your potential customers. So customer care executives should have excellent verbal and interpersonal skills, including being receptive to other's views and opinions.

In the recent time, it can be difficult to provide excellent customer service for each of the calls, especially when they have to deal with angry customers who might had to wait on hold for an hour or more before they even reach you. Often, the customer care executives will only have to answer the phone to listen to an immediate escalation of a customer angry voice.

Its very tempting to put on the defensive, it's much better to let the customer continues to say what I mean. Angry customers who feel as if they were really being listened cooled off faster than customers who think that the customer care representative is not really concerned about their needs.
Customers who are angry are going to blame anyone for the problem they have, do not take it personally, instead, ensure them that their struggle has been ended now and issues will be resolved at the earliest. It is the responsibility of customer care representatives to make their customers happy and satisfied before hang up the phone.

It is important to realize that the customer believes s\he is talking to the particular company. they are unaware or not interested that they are talking with a very good lady named Gelsey or some one else who has her own family problems. All they know is that they have a problem and you caused it, that's why want to know what to do about it from your end. And this is you responsibilities to resolve all their issues till hang up the phone..
All customers don't h same type of attitude, many customers are very nice and just have a question about your service.

The key, however to provide best customer service, in spite of the situation is completely focused on the customer who is talking. Customer Service Representative is the key person who represent the image of any organization, and help the company to make a faith in the eyes of your business assets i.e Customers. If a customer has angered hard before, you should be able to let go of the anger before speaking to the next customer or notice through the call.

About Vcare Call Centers India

Vcare Call Centers India is a rapidly growing call center offering customer contact management solutions and call center services. Our management team has over 25 years of combined call centers experience and providing call center outsourcing, helpdesk/technical support services, back office services and etc. Our voice quality is unparalleled because of our Enterprise Class CISCO IP based network. Vcare Call Centers India invests heavily in Process Training and Quality Excellence.

Source: http://www.callcentersindia.com/

Call Center Project -Sales Campaign for Magazine

2009-09-17T23:05:00.000-07:00

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Tender Details:

Type : Project

Id : 51143658

Category : Call Center

Title : Sales Campaign for Magazine

Estimated Budget : Upto 80 GBP per verified Sale

Description :

We are a UK based company looking for qualified centers for our B2B magazine space sales campaign. The selected centers need to dial in UK normal business hours and convince companies to advertise in our magazine. Our estimated budget is upto 80 GBP per verified sale and will be paid via PayPal on monthly basis Interested centers are requested to contact us as soon as possible with their profiles.

Country : United Kingdom

Status: Closed

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Call Center Tender -USA Inbound Call Center Service for University

2009-09-17T23:01:00.000-07:00

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Tender Details:

Type : Tender

Id : 92834353

Category : Call Center

Title : USA Inbound Call Center Service for University

Estimated Budget : Looking for the proposals

Total Requirement : Contract of 2 Years

Description :

We are USA based well-known University looking for qualified and experienced service provider (From USA Only) for our requirement of Inbound Call Center Service. Contract will be for 2 years and extendable for 1 year depends upon performance.
Scope of Service:
A. ) Call Center must be located within 48 continental of United States. All calls must be answered within the 48 continental United States.
B. ) Service provider should be able to handle high call volume like 100000 to 1000000 calls with 10 consecutive days of notice from the University.
C. ) Service provider needs to provide 24 X 7 Service including holidays. If the University decides that a 24/7 schedule is not required then Interactive Voice Response (IVR) for non-coverage hours will be required.
D. ) Service provider must have more than one call center and back-up generators in all locations in the event of an electrical outage.
We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to submit proposals on or before October 2, 2009 via post, courier or hand delivery only. Last date for Question Answer is September 21, 20009. This tender is Onshore and Offsite. Provider may have to visit our locations for meetings and briefings purposes.

Country : United States

Status : Closed

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Oracle Partner Promero Upgrades Call Center Software

2009-09-17T22:19:00.000-07:00

Oracle partner Promero has announced that is has completed an upgrade of its premier call center software as a service platform to Oracle's (News - Alert) Contact Center Anywhere v811.

"We've used the Oracle call center software for years," said Gregg Troyanowski, president of Promero, adding that their customers "truly like" the new features and GUI.

Promero also offers a premise-based product as well as the SaaS (News - Alert) version of Contact Center Anywhere.

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch, and TDM Switching provides "skills-based routing and a universal queue for phone calls, e-mails, faxes and callbacks to route customers in virtual queue," company officials say.

According to company officials, Contact Center Anywhere "replaces or co-exists with" PBX (News - Alert) Inbound/outbound cross-media blending, integrated outbound predictive and preview dialing IVR, and also provides built-in voice recording, supervision and agent-coaching capabilities, voicemail, fax and unified messaging.

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Call-Center Jobs That Pay $100K a Year

2009-09-12T01:30:00.000-07:00

Generous wages and benefits help heartland call center iQor compete with overseas outsourcers

In a column a few weeks ago, I wrote about "smallsourcing" and how U.S. workers are competing for jobs that small companies haven't chosen to outsource. Some of these jobs are in the very areas where the doomsayers said the U.S. had no chance of competing, such as information technology, Web development, and graphic design.

That U.S. workers have been competitive in these fields underscores my belief that the nation's workforce can be more competitive in other fields than is broadly understood.

Yes, outsourcing will continue and globalization will change the world's economic landscape. But the U.S. is hardly helpless. With smart processes and the proper incentives, U.S. companies can keep jobs here in America, and do so in a way that is actually better for the company and its employees.

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Call Center Project -Canadian Survey Campaign

2009-09-11T00:05:00.000-07:00

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Tender Details:

Type : Project

Id : 19883896

Category : Call Center

Title : Canadian Survey Campaign

Estimated Budget : 4 CAD per Survey

Description :

We are India based company providing BPO solution to Global and Domestic clients and looking for call center with minimum of 10 seats for our Canadian real estate survey campaign. Center need to call in Canada during normal business hours and need to speak with Canadian consumers and take their opinions and interests on Real Estate. Center need to manage their own calling data and training will be provided by us for more detail please see the attachment. Our approximate pay out is 4 CAD per survey. We will make first payment on 15th day and then will be paid weekly via PayPal. Interested call centers are requested to contact us as soon as possible with their profile.

Country : India

Status : Closed

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Call Center Tender - National Survey Services

2009-09-10T23:56:00.001-07:00

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Tender Details:

Type : Tender

Id : 49399687

Category : Call Center

Title : National Survey Services

Estimated Budget : Looking for the proposals

Description :

We are New Zealand based organization looking for qualified and experienced service provider (Only from New Zealand) for our requirement of National Survey services. Telephone interview needs to be conducted for Communications Effective survey and Fire Knowledge survey to assess awareness regarding fire safety issues and improvements made in household as a result of advertising. Contract will be for 3 years.
Scope of service:
A) Communications Effective Survey: To be conducted Quarterly.
1) Telephone questionnaire which is 10 minutes long.
2) Questions focused on fire safety awareness through media advertising.
3) Survey to include around 700 people of all ages.
4) Outcome to be delivered in pdf file or MS Word.
B) Fire Knowledge Survey: To be conducted Annually.
1) Telephone questionnaire which is 15-20 minutes long
2) Survey to cover 400 people for 8 regions across the country.
3) Survey results to be provided by printed and electronic version.
This is an Onshore and Offsite tender. Any questions about the contents of the RFT must be directed before 29th September, 2009. We are looking for best proposals. Interested service providers are requested to submit proposals no later than 6th October, 2009 up to 12:00 Hrs via post, currier or hand delivery only.

Country : New Zealand

Status : Closed

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300 jobs at call center

2009-09-10T21:14:00.000-07:00

The TeleTech Holdings Inc. call center in Niagara Falls is seeking up to 300 temporary workers to assist customers seeking information about a specific plan offered under Medicare Part D—the prescription drug coverage portion of Medicare.

A job fair for those interested in applying is set for today and Thursday at 333 First St. in Niagara Falls. Interested candidates are encouraged to first apply for the positions online at www.hirepoint.com , before attending the job fair that will be open from 9 a. m. to 6 p. m. both days. TeleTech’s contract with a particular Medicare PartDprovider, which company spokesman declined to identify, is expected to keep the corps of workers busy through next February.

Wages for the positions will start at $10 for a four-week training process, which will begin Oct. 10, and $10.75 per hour thereafter. Shifts with different start times and different lengths will be available seven days a week. Applicants should have a high school diploma, strong computer skills and customer service experience.

TeleTech employs about 48,000 people in 77 centers in 17 countries. More information is available at www.teletech.com —George Pyle

Source: http://www.buffalonews.com/

Call Center Project - Lead Generation for B2B Sales Process

2009-09-04T22:26:00.000-07:00

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Tender Details:

Type : Project

Id : 19017590

Category : Call Center

Title : Lead Generation for B2B Sales Process

Estimated Budget : 25 USD Per Sale or 15 USD per Call Transfer

Description :

We are an India based company looking for qualified call centers with minimum 5 seats for our Web Hosting Sales Process; we are looking for centers to dial in UK, USA, Canada, and Australia. The center needs to make calls to different companies and need to convince them for new website development, and then transfer those live calls to us or can complete full order process by themselves. We are ready to pay 25 USD per sale or 15 USD per transfer (if it is converted into sale) and will be paid via Bank Transfer on biweekly basis. Interested centers are requested to mail their profiles as soon as possible.

Country : India

Status: Closed

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Call Center Tender -Simple Telephonic Survey Campaign

2009-09-04T22:25:00.000-07:00

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Tender Details:

Type : Tender

Id : 52402292

Category : Call Center

Title : Simple Telephonic Survey Campaign

Estimated Budget : Looking for the proposals

Total Requirement : Contract of 3 Years

Description :

We are UK based organization looking for qualified and experienced service provider for our requirement of Simple Telephonic Survey Process for UK. Contract will be for 3 years.
Scope of Service:
A) Service provider needs to conduct telephonic survey within UK during normal business hours. B) We will provide calling leads and training materials with questions to ask.
C) We would like to conduct market research via telephonic survey. Service providers needs to undertake telephone surveys of residents on a number of issues affecting their local area.
D) Each telephonic survey will be between 10 to 20 mins.
We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to contact on or before 19:00 Hrs on September 16, 2009 via our secured website submission. This tender is Global and Offsite. Provider may have to visit our location for meetings and briefings.

Country : United Kingdom

Status: Closed

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How the Selective Recording Method Helps Contact Centers Cut Costs

2009-09-04T21:16:00.000-07:00

Connecticut-based Coordinated Systems, Inc. (CSI) is a call monitoring software development company established in 1972. Its flagship product, Virtual Observer (VO), is a call recording and quality assurance solution that empowers businesses to improve their contact center performance at a lower cost compared to competitive, name-brand systems.

TMCnet recently interviewed Rich Marcia, marketing director for Coordinated Systems, to review the different call recording methodologies used in contact centers. Specifically, we discussed the selective recording method, which enables businesses to implement a robust quality monitoring and call recording system at a lower cost.

Selective recording delivers a sampling of calls, as opposed to logging every call. Thus, as Marcia explained, it can often be implemented at a much lower price point than call logging. What follows are excerpts from the interview:

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Call Center Project - Canadian Telecom Sales Process

2009-09-04T01:24:00.001-07:00

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Tender Details:

Type : Project

Id : 96005160

Category : Call Center

Title : Canadian Telecom Sales Process

Estimated Budget : up to 40 CAD per Sale

Description :

We are India Based company providing BPO services to Global and Domestic clients and looking for Call center with minimum 10 seats for our Outbound sales of Canadian telecom process .We will provide lead to center to dial and center need to dial in Canada during Normal business hours and need to sale products like Internet, Television, Landline , Mobile . Our approximate payout is upto 40 CAD and will be paid twice in a month via PayPal. Interested centers are requested to contact us as soon as possible with their profile.

Country : India

Status: Closed

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Call Center Tender - Customer Support Services through Inbound/Outbound facilities

2009-09-04T01:20:00.000-07:00

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Tender Details:

Type : Tender

Id : 17492753

Category : Call Center

Title : Customer Support Services through Inbound/Outbound facilities

Estimated Budget : 29380000 INR

Total Requirement : Contract of 2 Year

Description :

We are a Maharashtra; India based organization, looking for qualified and experienced service provider (From India Only) for operation of Call Centre. Call Centre services will have both Inbound and Outbound capabilities and include range of services to be provided i.e. customer support services; handling queries, complaints and efficient resolution; cross-sell and up-sell products and solutions, etc. Initially the Contract will be of 2 years with an option to extend it further for 2 years. Our Estimated budget for this work is 29380000 INR.
Scope of Services:
1) Service Provider needs to provide customer support services through Inbound and Outbound facilities which could range from entertaining queries, complaints, up-selling of products and solutions via telephone, responding emails, SMS, voicemails, etc.
2) Volumes:
a) No. of Calls to be attended: Approx 15 (per hour)
b) Approximate no. of Customer Relation Agents (CRAs): 115
c) Team Leader/Supervisor: 8
d) Trainer: 1
e) Call Centre Manager: 1
The no. of Calls to be attended may fluctuate and no. of Customer Relation Agents may increase / decrease by 50%
3) Call Centre Services will be operative on 24 X 7 X 365 basis and there would be 4 shifts of 8-hours each.
4) Service Provider needs to manage and monitor all the Call Centre operations, training, transportation (pick & drop of CRAs), etc. to match required standards of services.
5) Service Provider needs to submit the daily attendance sheet and other required reports.
6) Service Provider’s agents will be required to interact with customers in English, Hindi and Marathi.
7) All the Services will be provided at our premises.
Payment terms are negotiable. Interested service providers are requested to contact us on or before September 18, 2009 by 11:00 Hrs via post, courier or hand delivered only. Cost of tender document is 2306 INR. EMD for this tender is 587760 INR. This tender is Onshore and Onsite. Please review the attachment for more details.

Country : India

Status: Closed

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‘Work-From-Home’ Plan for Call Center Agents

2009-09-03T21:27:00.000-07:00

MANILA, Philippines – Call center agents working the graveyard shift are no strangers to crime.

A police report last June revealed that authorities arrested two suspects who allegedly held up a call center agent and took her mobile phones while she was on her way to work at around 11 p.m.

While police were able to arrest the suspects, they were unable to retrieve the mobile phones of the victim.

Another report said that a call center agent was mauled while robbers carted her valuables in Bacolod.

Aware of the risks call center agents face when they leave their homes at odd hours, a software firm is pushing for them to simply work from home, giving them the much-needed safety that they need from theft and other crimes.

“Let’s face it: if I have a daughter who will work the graveyard shift who will have to commute alone…there’s too much risk. And I think their concern is valid. The thing is, there’s still this pool of agents that we do not know about who has the aptitude, the skills, the knowledge, to be contact center agents but we cannot tap them because of these concerns,” said Edgar Doctolero, Avaya’s Country Director.

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Call Center Project - Credit Repair Lead Generation Process

2009-08-28T22:31:00.000-07:00

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Tender Details:

Type : Project

Id : 20230139

Category : Call Center

Title : Credit Repair Lead Generation Process

Estimated Budget : 10 USD per Closed lead

Description :

We are a USA based company looking for qualified centers for our Credit repair sales campaign. We want selected center to make calls in normal business hours in US and convince residents for our Credit repair services. Center have to use their own database for lead generation process. Center will get 10 USD per closed lead. Payment will be made on weekly basis via PayPal. Interested Call Center service providers are requested to contact us as soon as possible wit their profile.

Country : United States

Status : Closed

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Call Center Tender - After Business Hours Inbound Call Center Service

2009-08-28T22:27:00.000-07:00

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Tender Details:

Type : Tender

Id : 20256191

Category : Call Center

Title : After Business Hours Inbound Call Center Service

Estimated Budget : Looking For Best Proposals

Total Requirement : Contract of 1 Year

Description :

We are USA based organization looking for qualified and experienced service provider for our requirement of after hour’s telephone answering service. Service provider needs to attend inbound calls after business hours, weekends and on federal holidays. Contract will be for 1 year.
Scope of Service
A) We are providing 24 X 7 X 365 days customer services. Service provider needs to handle calls which are received after business hours.
- Monday to Thursday – 4:30 pm to 7:00 am next day
- Friday 4:30 pm to Monday 7:00 am
- 9 USA federal holidays
B) Service provider will receive approximate 150-200 calls per month after business hours and those needs to be addressed immediately as per our FAQs, which will be provided by us.
C) We are currently in the business where customer will contact us to report the emergency situation so all calls should be address carefully.
Payment terms are negotiable. Interested service providers are requested to contact us on or before 14.30 Hrs on September 11, 2009 via post, currier or hand delivery only. This tender is Global and Offsite. Provider may have to visit our location for meetings and briefings purposes.

Country : United States

Status: Closed

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Contact Center Software: Increase Uptime with Contactual's Advanced Virtual Tenant Architecture Reliability

2009-08-28T21:09:00.000-07:00

In any contact center, an agent’s ability to help as many customers is not only measured by their performance, but also by the software they use to complete the task. Most contact center managers know that in the end, the software that is used in the center is usually the weighing factor when it comes to overall productivity.

According to Contactual (News - Alert) officials, because of the technological advancements the company has built in to its OnDemand contact center software and the redundancy its incorporated into their state-of-the-art data centers, the company is able to provide 99.99 plus percent agent availability.

“This amount of availability equates to less than five minutes of unplanned downtime per month, so you can rest assured that customers will be able to reach your agents just about any time they call, day or night,” company officials said.

According to a recent study by J.D. Power and Associates average contact center hold times now average 5.55 minutes, compared with 6.58 minutes in February 2009.

"Satisfaction improves considerably when customers spend less time on hold and more time addressing their problems and inquiries with a customer service representative," said KirkParsons ( News - Alert), senior director of wireless services at J.D. Power and Associates. "In order to sustain and improve these levels of satisfaction, carriers must ensure the usefulness of their customer support systems…this includes effectively answering customer inquiries and accurately identifying those customers who need to speak directly with a representative, based on the type and severity of the problem they are trying to resolve."

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Call Center Project - Commission Based Sales Process

2009-08-27T22:04:00.000-07:00

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Tender Details:

Type : Project

Id : 67821676

Category : Call Center

Title : Commission Based Sales Process

Estimated Budget : 10% Commission per sale

Description :

URGENT: We are USA based company dealing in Bill Board Advertising services, looking for call center partner for our Telemarketing sales process. We need centers with minimum 5 seats to call in USA for selling Bill Board Location for advertising. We are ready to provide calling data, training, and required software. Center need to make at least 1 sale per day per agent and if they can perform well then we will look forward to increase the number of seats. Our estimated budget is 10% commission on each sale, will be paid via PayPal on biweekly basis. Interested centers are requested to contact with their profile as soon as possible

Country : United States

Status : Closed

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Call Center Tender - USA Inbound Call Center Service

2009-08-27T22:00:00.000-07:00

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Tender Details:

Type : Tender

Id : 83768371

Category : Call Center

Title : USA Inbound Call Center Service

Estimated Budget : Looking For Best Proposals

Total Requirement : Contract of 1 Year

Description :

We are USA based organization looking for qualified and experienced service provider (From USA Only) for our requirement of Inbound Call Center Service. Service provider needs to answer telephone calls on occasional basis. Contract will be for 1 year.
Scope of Service:
A) Service provider needs to attend calls between 5:00 am to 7:00 pm PST.
B) Approximate daily volume will be 1500 calls per day.
C) We will prefer service provider to provide call center service within the state of Washington.
D) Service Provider needs to make necessary provisions to record all calls received.
F) We will provide necessary training and FAQs to answer the calls.
We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to contact us on or before 16:00 Hrs by September 2, 2009 FAX, currier, post or hand delivery only. This tender is Onshore and Offsite. Provider may have to visit our locations for meetings and briefings.

Country : United States

Status: Closed

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How to Be a Good Customer Care Executive?

2009-08-27T20:21:00.000-07:00

As customer service representatives are the key strength for any successful organization, and keep you connect with your potential customers. So customer care executives should have excellent verbal and interpersonal skills, including being receptive to other's views and opinions.

In the recent time, it can be difficult to provide excellent customer service for each of the calls, especially when they have to deal with angry customers who might had to wait on hold for an hour or more before they even reach you. Often, the customer care executives will only have to answer the phone to listen to an immediate escalation of a customer angry voice.

Its very tempting to put on the defensive, it's much better to let the customer continues to say what I mean. Angry customers who feel as if they were really being listened cooled off faster than customers who think that the customer care representative is not really concerned about their needs.
Customers who are angry are going to blame anyone for the problem they have, do not take it personally, instead, ensure them that their struggle has been ended now and issues will be resolved at the earliest. It is the responsibility of customer care representatives to make their customers happy and satisfied before hang up the phone.

It is important to realize that the customer believes s\he is talking to the particular company. they are unaware or not interested that they are talking with a very good lady named Gelsey or some one else who has her own family problems. All they know is that they have a problem and you caused it, that's why want to know what to do about it from your end. And this is you responsibilities to resolve all their issues till hang up the phone.. All customers don't h same type of attitude, many customers are very nice and just have a question about your service.

The key, however to provide best customer service, in spite of the situation is completely focused on the customer who is talking. Customer Service Representative is the key person who represent the image of any organization, and help the company to make a faith in the eyes of your business assets i.e Customers. If a customer has angered hard before, you should be able to let go of the anger before speaking to the next customer or notice through the call.

Source:http://www.callcentersindia.com/

Call Center Project - Commission Based Sales Process

2009-08-21T22:29:00.000-07:00

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Tender Details:

Type : Project

Id : 20682628

Category : Call Center

Title : Commission Based Sales Process

Estimated Budget : 10% Commission per sale

Description :

Country : United States

Status: Closed

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Call Center Tender - Telephone Answering Services

2009-08-21T22:25:00.000-07:00

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Tender Details:

Type : Tender

Id : 12184560

Category : Call Center

Title : Telephone Answering Services

Estimated Budget : Looking For Best Proposals

Total Requirement : Contact of 1 Year

Description :

We are a USA based organization, looking for qualified and experienced service provider (From USA Only) for our Call Centre requirements. Call Centre services include receiving incoming calls during closure of Medical Treatment Facility (MTF) and Contacting after duty or on-call available (MTF) Provider and convey message. Initially the contract will be of 1 year with an option to extend it further for 4 years.
Scope of Services:

Hours of Operation: Service Provider needs to entertain all incoming calls from Monday through Friday between 4:00 PM to 7:00 AM (as per our Local Timings) and for 24 hrs on Holidays and Weekends.
Estimated Call Volume: Monday through Friday (4PM-7AM) and Holidays Average 20 calls/night. Weekends Average 35-40 each day. 2-3 Minutes each call.
Service Provider’s Telephone Representatives will contact after duty or on-call available Medical Treatment Facility (MTF) Provider and convey message.
Service Provider needs to make necessary provisions to record all calls received.
Forms required in the performance of services will be provided while equipment, labor etc. is to be managed by service provider to perform such services.
Service Provider’s personnel shall read, speak, understand, and write English.

We are looking for Best Proposals and Payments terms are negotiable. Interested service providers are requested to contact us on or before August 27, 2009 by 16:00 Hrs via Email, Fax or mail (post). This tender is Onshore and Offsite. Provider may have to visit our location for meetings and briefings purposes. For more details, look for attachment.

Country : United States

Status: Closed

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More Call-Center Jobs on the Way

2009-08-21T20:59:00.000-07:00

Company adding 100 positions here as that job sector continues to grow

About 100 call-center jobs are coming to Columbus, adding to the region's solid base in that market sector.

"We're adding the jobs in the next two months," said iQor Inc. spokesman Robert Burke. Starting pay will top out at $13 an hour, plus bonuses.

The New York-based company has a call-center facility on the Northeast Side with about 800 employees.

The company has almost 11,000 employees worldwide, including 6,000 in several U.S. locations, and provides customer-service and -retention operations, as well as collection services, to a wide range of businesses.

Burke said confidentiality agreements prevent him from naming clients.

"For us, it's all about people," he said of the decision to expand the local center. "We go where the people are, and we've always found the labor force (in central Ohio) to be highly skilled and have a great work ethic."

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Call Center Project - Customer Support Executive in German

2009-08-21T03:52:00.000-07:00

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Tender Details:

Type : Project

Id : 18282579

Category : Call Center

Title : Customer Support Executive in German

Estimated Budget : upto 600 USD per month

Description :

We are Hong Kong based company providing export services globally and looking for Freelance customer support executive to work for us for our mobile product in Germany. We are looking for service provider with excellent command on German language from other country or native German. Service provider will be handling the task like email support, phone support if needed. Freelancer needs to work for 3 hours a day. Our approximate payout is upto 600 USD per month (150 USD for per week) for Native speaker and upto 480 USD per month (120 USD per week) for non native speaker per week and will be paid via PayPal on weekly basis. Interested service providers are requested to contact us as soon as possible with their profile.

Country : Hong Kong

Status: Closed

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Call Center Tender - 24 X 7 Call Center Services

2009-08-21T03:48:00.000-07:00

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Tender Details:

Type : Tender

Id : 78778227

Category : Call Center

Title : 24 X 7 Call Center Services

Estimated Budget : 161695 USD

Total Requirement : Contract of 2 years

Description :

We are a USA based organization, looking for qualified and experienced service provider (From USA Only) for our Call Centre requirements. These services include forwarding calls and/or providing referral services for all incoming calls. Contract will be of 2 years. Our Estimated budget for this work is 161695 USD
cope of Services:

Service Provider needs to maintain all labor, supplies, equipment and materials to perform telephone answering and referral services.
Forwarding calls and/or Referral services: Service Provider’s agents need to forward all calls at concerned office or department to concerned officer.
Call Centre services will be provided on 24 X 7 x 365 (Holidays are not Excluded).
Service Provider needs to provide a toll free telephone number to call.

Payment terms are negotiable. Interested service providers are requested to contact us on or before August 26, 2009 by 15:30 Hrs via post, courier or hand delivery only. This tender is Onshore and Offsite. Provider may have to visit our location for meeting and briefings purposes.

Country : United States

Status: Closed

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Customer Expecting too much High From Call Center

2009-08-21T02:25:00.000-07:00

Nowadays its very challenging for any call center to fulfill all aspects of customers and their requirement instantly. The expectation of the customers is much more and all customer want the complete satisfaction of their queries instantly. Call center whoever fails to provide such kind of response, have to pay a brutal price: dissatisfied customers, negative word of mouth and defections to competitors. However, those who stay ahead of the curve strongly enjoy customer loyalty and the commensurate benefits.

Find some basic customer expectations provided in the below key points. For better and long lasting interaction with the customers you must be aware about following given points:

Be Available:

Customers are using the communications centers to resolve their queries. Online information and the website are giving the best support to the customers to get the full information. This is very important that some one must be available on their call time. When you get the call from the customers after confirming their verification it’s important to provide them instant reply for their queries. Suppose, if customer calls for the query and no one is available to take their calls then it may give the negative impact of the call center service to the customers and you can lose your potential customer. So be careful of this point and make your customer service available 24x7 hrs.

Call Center Project - Australian Mortgage Appointment Setting Campaign

2009-08-07T23:45:00.000-07:00

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Tender Details:

Type : Project

Id : 20619795

Category : Call Center

Title : Australian Mortgage Appointment Setting Campaign

Estimated Budget : 50 AUD per Appointment

Description :

We are Australia based company providing mortgages in the Australia and dealing with real estate and looking for Call center with minimum of 5 seats to dial for our Australian Mortgage appointment setting campaign .Call center need to dial in Australia during normal business hours and need to set a appointment for mortgage deal .We will provide the lead and other detail of programs .Our approximate payout is 50 AUD per appointment and will be paid via PayPal on weekly basis . Interested service providers are requested to contact us as soon as possible with their profile.

Country : Australia

Status: Closed

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Call Center Tender - After Hours Telephone Answering Service

2009-08-07T23:36:00.000-07:00

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Tender Details:

Type : Tender

Id : 75046327

Category : Call Center

Title : After Hours Telephone Answering Service

Estimated Budget : Looking for proposals

Total Requirement : Contract of 1 Year

Description :

We are USA based organization looking for qualified and experienced service provider for our requirement of after hours telephone answering service. Service provider needs to attend inbound calls after business hours, weekends and on national holidays. Contract will be for 1 year and extendable for 2 more years depends upon performance.
Scope of Service:
A) We will forward our calls to service provider’s designated number.
B) Service provider needs to manage local number or toll free number and we will route our calls on that number.
C) Approximate volume of the inbound calls will be 400 calls per month.
D) Approximate volume of the outbound calls will be 300 calls per month.
E) Call volume can be increase or decrease by 25% or more.
F) Service provider should be able to provide full time telephone answering service during periods of emergency such as hurricane or flood.
We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to submit proposals on or before 10:00 Hrs on August 18, 2009 via Post, courier, Hand Delivery or FAX only. This tender is Global and Offsite. Provider may have to visit our location for meetings and briefings purposes.

Country : United States

Status: Closed

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Get Happier Agents with a Virtual Call Center

2009-08-07T21:44:00.000-07:00

To reduce costs and delver employees the benefits of working from home, a virtual call center could prove to be the best solution. It has been said that employees who work from home not only are happier but also save money expenses such as transportation and the upkeep of their car.

San Carlos, Calif.-based Contactual (News - Alert) offers a virtual call center solution that ties together all customer communication channels, such as phone, e-mail, Web chat and voicemail, and provides a variety of metrics and productivity tools.

Officials say dozens of Fortune 500 companies selected Contactual OnDemand virtual call center software over the traditional on-premise providers because of the benefits of a fully featured call center application.

“Contactual’s OnDemand virtual call center software is the most innovative and flexible offering among call center providers and allows organizations to quickly and easily reinvent their customer interaction experience for all of their customer contact methods or for a single method such as email response management,” company officials said.

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Call Center Project - Outbound Sales Campaign Process

2009-08-06T22:22:00.000-07:00

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Tender Details:

Type : Project

Id : 19100499

Category : Call Center

Title : Outbound Sales Campaign Process

Estimated Budget : 30 USD Per Sale

Description :

We are India based company looking for call centers with minimum of 10 seats for our outbound sales campaign. Centers need to sell a trail pack for just 2.95 USD to the customers in normal business hours in USA. Centers need to manage their own calling data. Our estimated payout is 30 USD per sale of a trail pack and will be paid biweekly via PayPal or bank transfer. Interested service providers are requested to contact us as soon as possible with their profile.

Country : United State

Status: Closed

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Call Center Tender - Call Center Requirement

2009-08-06T22:17:00.000-07:00

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Tender Details:

Type : Tender

Id : 13954606

Category : Call Center

Title : Call Center Requirement

Estimated Budget : 2000000 INR

Total Requirement : Our estimated budget is 2000000 INR.

Description :

We are Maharashtra, India based organization looking for qualified and experienced service provider (Only from India) for outsourcing our requirement of operation of Call Center (CC). Our estimated budget is 2000000 INR.
Scope of Service:

The Call Center will be operating in three shifts in a day working 24/7 for all seven days a week.
Ensuring that the CC software application supplied by us is installed and deployed.
Getting the personnel trained on the Software.
Day-to-day operations management of the CC. Handling customer complaints- a) Supply related complaints b) Billing queries
Reporting: a) Daily Reporting b) Escalation Reporting
Marketing Activities: a) Payment Reminders b) Marketing services
Basic amenities to the service provider’s call center team including air-conditioned office space, chairs, redundant power supply, telephone/mobile line etc will be provided by us.
Payment of operational expenses viz. monthly telephone/mobile bills, rent and electricity costs will be done by us.
Service provider would be required to setup the CC software in the premises provided by us.

We are looking for the best proposals and payment terms are negotiable .This is an onshore and onsite tender. Cost of tender document is 1040 INR Only. EMD is required of 20000 INR. Interested service providers are requested to contact no later than 10th August, 2009 up to 13:00 Hrs by courier, post. Service providers may have to visit our premises for meetings or briefings. Please review the attachment for more details.

Country : India

Status: Closed

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Iowa Call Center Becomes First To Accept Texts To 911

2009-08-06T20:32:00.000-07:00

Got a problem and dialing the phone is completely out of the question? You're in luck... if you live in Waterloo, Iowa, or its immediate vicinity. Starting yesterday, the 911 emergency facility there became the first call center in the country to begin accepting text messages for emergency situations -- and they'll reply via text, too, when appropriate.

While the move may seem frivolous and even foolish -- since typing a text invariably takes longer than making a voice call -- this is actually a really positive development. It's easy to imagine emergency situations where voice calls just won't work, whether the caller is unable either to speak or hear due to a medical condition or injury, or the emergency involves, say, an intruder in the house while the victim is hiding somewhere inside and doesn't want to be heard. Just hope you have a quiet keypad on your phone....

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Call Center Project - Credit Card Debt Lead Generation Process

2009-07-31T22:37:00.000-07:00

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Tender Details:

Type : Project

Id : 15510563

Category : Call Center

Title : Credit Card Debt Lead Generation Process

Estimated Budget : 30 - 40 USD per Lead

Description :

We are USA based company looking for call center for our lead generation campaign. We need centers with minimum 10 seats to dial in USA in normal business hrs and generate leads for and do live transfers. We need leads of customers who got credit card debts of over 10000 USD and will be able to afford 1.5 % of balance on monthly basis. Our Payout will be 30 -40 USD per lead will be paid on weekly basis via wire transfer. Interested call centers are requested to contact with their profile as soon as possible.

Country : United States

Status: Closed

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Call Center Tender - Call Center & Back Office Support Service

2009-07-31T22:34:00.000-07:00

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Tender Details:

Type : Tender

Id : 25202783

Category : Call Center

Title : Call Center & Back Office Support Service

Estimated Budget : Looking for Proposals

Description :

We are USA based organization looking for service provider (From USA Only) for our requirement of Design & Development, Implementation, and Maintaining of marketing, Public Relations and Outreach Strategy Plan, Data Management System, Web interface, and Call Center.
Scope of Service:
(A.) Customer Service Requirements
- Service provider will receive correspondence via telephone, e-mail, post and online inquiry from our website. We will provide training materials for this. The call center shall answer questions from customers from our approved FAQs.
(B.) Data Management
- Service provider will be responsible for the compilation of Data received in proper manner received via calls, emails or fax.
(C.) Web Interface
- Service provider may needs to provide support for our updating our Websites on regular basis.
(D.) Marketing
- Service provider needs to work in the areas of Design & Development, Implementation, maintain of marketing and public relation and provide them customer support.
We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to contact us on or before 13:00 Hrs on August 25, 2009 via our secured website submission. This tender is Onshore and Offsite. Provider may have to visit our locations for meetings and briefings purposes.

Country : United States

Status: Closed

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Call Center Company Raises Number Of Jobs

2009-07-31T21:24:00.000-07:00

GLOVERSVILLE -- The company planning to open a massive call center in Gloversville has upped the number of people it plans to hire.

King TeleServices LLC Friday morning said it now plans to hire 1,200 part-time workers for the downtown center, which will occupy the former Frontier Communications space on Church Street.

The company declined to say whether the jobs would be temporary or permanent.

The announcement was well-received in Gloversville, a Fulton County city where at least one of every 10 workers is unemployed. Boosters also see the project as a boon for the city's downtown.

"It'll be really nice to have that kind of activity in the downtown again," said Chauncey McCormick, owner of Grandma Millie's bakery, which is just a few blocks from the call center site.

King says it hopes to have the call center open by fall, and the company has scheduled training sessions for late next month.

King has also scheduled a job fair for Tuesday from 9 a.m. to 4 p.m. at 60 Church St. And beginning next week, walk-in applications will be accepted on Mondays between 9 a.m. and noon and Fridays between 3 and 6 p.m.

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Call Center Project - USA Calling Card Sales Process

2009-07-30T22:03:00.000-07:00

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Tender Details:

Type : Tender

Id : 14277350

Category : Call Center

Title : USA Calling Card Sales Process

Estimated Budget : 8 % Commission

Description :

We are India based company looking for business partners for our USA calling card sales process. We are looking for center with 15-25 seats to call in USA in normal business hrs and sale various calling cards, calling leads need to be managed by centers. Our payout will be 8 % commission per sale (that can go upto 25% on the basis of performance) and also we will pay 8% per recharge to the customers will be paid paypal on daily basis. Interested centers are requested to contact with their profile as soon as possible.

Country : India

Status: Closed

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Call Center Tender - 24x7 Inbound Customer Service

2009-07-30T22:00:00.000-07:00

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Tender Details:

Type : Tender

Id : 20517127

Category : Call Center

Title : 24x7 Inbound Customer Service

Estimated Budget : Looking for Proposals

Description :

We are an Australia based organization, looking for qualified and experienced service providers (only from Australia ) for our requirement to support our 24x7 Inbound Customer Service. We are looking for a service provider(s) who can provide cost effective and efficient operation and management of Inbound Call Centre Services which includes call receipt, answering of customer enquiries, etc. Contract will be of 2 years with an option to extend it further for 2 years.
Scope of Services:

General Services:
a) Service Provider needs to provide general information to customers (information to be provided by us). And transfer enquiries to us when required.
b) Record specific information from customers in databases and forward this information through to us daily. This Includes: Issuing reference numbers over the phone to eligible customers, etc. and all this information needs to be provided in an excel sheet on daily basis.
Volume of Calls: Approximate no. of calls received during 2007/2008 was around 168293 calls (This information provided is only a guide, however actual no. of calls received may vary)
Call Taking:
a) Ability to produce and provide a changeable recorded message for each telephone line upon initial answer [to provide advice/advertising information etc] when required.
b) Enquiries answered from a prepared list of operating procedures [scripts will be updated when required].
c) All calls voice recorded and archived for 3 months to allow post call review/clarification/training when required.
Data Information:
a) Reference information is to be provided from databases supplied by us in answering customer enquiries.
b) Ability to forward requests/tasks by email/sms/phone/fax and a combination of these when required [action maybe time of day specific].
c) Record information in databases for batch uploads to us [excel format].
d) Back up of all data
Mail Services: Mailing brochures / forms / applications etc as a result of enquiries, both electronically [e.g. email and fax] and by conventional methods.
Focus on Improvement: Opportunities for reducing call handling times are to be identified and reported on at quarterly Business Review and Development meetings.
Reporting Requirements: Regular detailed reporting [daily/weekly/monthly/other adhoc reporting as required] to be provided in an excel format.
System Requirements: The Service Provider shall state the level of security compliance that the Call Centre Systems have been accredited to. Call Centre Systems may be subject to complete testing and review by us prior to implementation.

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before 11th August 2009 2.00 pm via post, courier and hand delivered only. This tender is offshore and offsite. For more details have a look on attachment. Provider may have to visit our location for meetings and briefings.

Country : Australia

Status: Closed

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Call Centers Should Improve Manpower, Expand Industry Base

2009-07-30T20:42:00.000-07:00

Touted as the father of the Philippine call center industry, Senator Manuel 'Mar' A. Roxas II enumerated during the fifth Annual Call Center Conference & Expo, which is a yearly event of the Contact Center Association of the Philippines (or CCAP), three challenges that the industry faces to navigate through the economic slowdown that currently grips the globe.

Touted as the father of the Philippine call center industry, Senator Manuel 'Mar' A. Roxas II enumerated during the fifth Annual Call Center Conference & Expo, which is a yearly event of the Contact Center Association of the Philippines (or CCAP), three challenges that the industry faces to navigate through the economic slowdown that currently grips the globe.

Roxas initially pointed at the increasing cost of manpower, locally. "[Data indicates] there has been a 20% to 40% increase in the last three years in the cost of manpower. What used to be entry-level Php10,000 to Php12,000 per person, now, there is great competition and starting [pay] has to keep up with Php15,000 to Php20,000 per person simply to be able to access and secure the manpower," said the legislator who was the keynote speaker of the said event.

"It is in our interest not to price ourselves out of the market. If we do, we gain the reputation internationally among customers that we no longer offer value for money proposition. They will start shying away [because of this] and all the hundreds of thousands of potential jobs that could have come here have been put in peril," he warned.

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Call Center Project - Loan Modification Process

2009-07-24T22:08:00.000-07:00

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Tender Details:

Type : Tender

Id : 11571638

Category : Call Center

Title : Loan Modification Process

Estimated Budget : Upto 25 USD per lead

Description :

We are an India based companies looking for qualified centers for our US Loan modification Process. We want the center to dial in normal business hours in the USA and convince customers for applying to loan modification. The following are the criteria’s for the lead generation.

The customer must be working (Salaried).
They must take a minimum loan of 5000 USD
must be able to pay the loan installments on time.

Our estimated budget is upto 25 USD per verified lead and will be paid on biweekly basis via bank transfer. Interested service providers are requested to contact us as soon as possible with their profiles.

Country : India

Status: Closed

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Call Center Tender - Call Center Service

2009-07-24T22:05:00.000-07:00

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Tender Details:

Type : Tender

Id : 11570576

Category : Call Center

Title : Call Center Service

Estimated Budget : 600000 INR

Description :

We are India based organization looking for experienced and qualified service provider (From India Only) for our requirement to handle our Call Center in Jalgaon, Maharastra. Service provider needs to handle inbound calls from our Customers. Contract will be for 1 Year.

Scope of Service:
A) Service provider needs to handle various inquiries and complains from our customers with best solution related to our business.
B) Service provider needs to provide 24 X 7 X 365 service.
C) We have capacity of 3 seats in our Call Center. Service provider needs to provide upto 3 executives per shift.
D) We will required 3 executive, 2 executives and 1 executives respectively for operations. So, service provider needs to provide 6 call center executives per day for our routine business.

Our approximate budget is 600000 INR and payment terms are negotiable. Interested service providers are requested to contact us on or before 13:00 Hrs on July 28, 2009 via post, currier or hand delivery only. Cost of Tender Document is 1040 INR Only. EMD (Refundable) INR 6000 is required. This tender is Onshore and Onsite.

Country : India

Status: Closed

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How Call Center Agents Can Save Money

2009-07-24T20:57:00.000-07:00

MANILA – Although call center agents have relatively high-paying jobs, their lifestyle often eats away at their money.

Efren Ll. Cruz, a personal finance adviser, said that call center agents can spend all of their income in a short period of time, partly because they deal with high stress levels and fatigue from working late at night.

“They tend to spend, not regularly, but on expensive things. Like buying things from a 24/7 store which sells more expensive things. They ride cabs to work or going home,” he said at the 2009 Call Center Conference and Expo in Pasay City.

“Because they’re young, there’s a tendency to compete with each other, not just in the way they work but in the way they dress. I’ve heard stories like, in one call center, many of the ladies there have extended eyelashes. That will cost you,” Cruz added.

Call center agents also have unlimited Internet access, so some tend to buy expensive but low-quality things from the Internet.

He also explained that since call center employees leave work in the evenings, they have a tendency to feel like “it’s party time” and become a bit more loose with their activities, most of which lead to spending money.

Just like everyone else, call center agents always face the temptation to spend. However, Cruz said, there are ways to earn more from your high-paying job, simply by saving your money.

“You have to realize that it’s hard to save money. But don’t use that as an excuse not to save,” he said.

Here are some of Cruz’s practical tips on how you can boost your savings. These are based on his book “The Complete Pinoy Guide to Personal Finance.”

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Call Center Project - US Market Research Requirement

2009-07-23T22:09:00.000-07:00

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Projects Details:

Type : Project

Id : 11841715

Category : Call Center

Title : US Market Research Requirement

Estimated Budget : upto 9 USD per Lead

Description :

We are an India based company looking for qualified freelancers for our US based work from home domain. The campaign is not related to sales; also freelancers who are fresher’s can apply. The campaign is related to market survey and the selected freelancer need to dial in normal business hours in the US and ask 5 simple questions to the customer. The details of the questions will be provided by us. Our estimated budget is upto 9 USD per lead and will be paid via PayPal on biweekly basis. Interested freelancers are requested to contact us as soon as possible with their profiles.

Country : India

Status: Closed

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Call Center Tender - Survey for Customer Satisfaction Data

2009-07-23T22:08:00.000-07:00

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Tender Details:

Type : Tender

Id : 92677049

Category : Call Center

Title : Survey for Customer Satisfaction Data

Estimated Budget : Looking for Proposals

Description :

We are Australia based organization looking for qualified and experienced service provider for our requirement to conduct a survey for Customer Satisfaction. We are providing insurance and risk management service. Contract will be for 1 Year.

Scope of Service:
A) Service provider needs to conduct survey within Australia during normal business hours.
B) We will provide inbound toll free number, where customers can call and submit their feedback.
C) We will provide email access, where customers can submit feedback via e-mail.
D) Service provider also needs to visit our locations, events and functions for the Survey.
E) Service provider needs to submit final customer satisfaction report of the survey after conducting survey.
F) Service provider needs to design their own sets of questions to ask for conducting customer satisfaction survey.

We are looking for the best proposals and payment terms are negotiable. Interested service provider are requested to contact us on or before 14:00 Hrs on July 28, 2009 via our secured website submission. This tender is Onshore and Offsite. Provider many have to visit our locations for meetings and briefings purposes.

Country : Australia

Status: Closed

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Call Center Revenues Reach $5b In ‘09

2009-07-23T21:07:00.000-07:00

MANILA, Philippines – The Call Center Association of the Philippines (CCAP) reported that its revenues has reached the $5 billion mark this year, beating last year’s $4.5 billion.

This year is by far the biggest growth the industry achieved since the CCAP was formed in 2001.

In his report during the recent Call Center Conference and Expo 2009, CCAP President Benedict Hernandez said call centers in the Philippines hired an additional 90,000 people in 2009, adding to the total of 275,000 employees.

The industry has a yearly hiring growth rate of 15 percent, according to CCAP. While the hiring rate remains at only eight percent, this is still nearly twice the acceptance rate from last year.

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Call Center Project - Business & Home Loan Lead Generation

2009-07-17T22:24:00.000-07:00

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Projects Details:

Type : Project

Id : 10720551

Category : Call Center

Title : Business & Home Loan Lead Generation

Estimated Budget : 5000 INR Per sale

Description :

We are India based company looking for call center with minimum of 5 seats for our Business and home loan lead generation .Call center need to dial during the in normal business hours in North India and need to generate the quality lead .Center need to manage their own calling data and we will also provide data to center .Criteria of the lead would be minimum of 50 lacks and above would be accepted .Our minimum payout per confirmed lead would be 5000 INR or 0.1% of the whole loan amount and will be paid weekly via Bank transfer . Interested call center are requested to contact us during 10.00 AM to 5.00 PM as soon as possible

Country : India

Status: Closed

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Call Center Tender - Inbound Call Center for Health Related Assistance

2009-07-17T22:21:00.000-07:00

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Tender Details:

Type : Tender

Id : 96414577

Category : Call Center

Title : Inbound call Center For Health Related Assistance

Estimated Budget : Looking for Proposals

Description :

We are USA based organization looking for qualified and experienced service provider (From USA Only) for our requirement to provide Health related Assistance via Telephone Answering Service. Service provider will receive calls from our patients for information and advice and those calls needs to be forwarded or answered. Contract will be for 1 year and can be extendable upto 3 more years depends upon performance.

Scope of Service
A) Service provider will receive call from our patients for general information or medical assistance and advice. Service provider needs to answer those calls, answer in best way and forward some of the calls to our teams.
B) Service provider needs to provide 24 X 7 services.
C) Calls will be related to urgent questions about illness and healthcare. So, these call must be handled very carefully.
D) We will provide the medical FAQ to selected service provider to answer the queries. If operator is not able to answer the call, call must be forwarded to our medical team immediately.
We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to contact us on or before July 28, 2009 via post, currier or email. This tender is onshore and offsite.

Country : United States

Status: Closed

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Call Center Industry Seen To Generate More Employment

2009-07-17T20:40:00.000-07:00

The Contact Center Association of the Philippines (CCAP) said some 275, 000 Filipinos are expected to get employed at the country's call center by the end of this year.

This was pointed out by by Benedict Hernandez, President of the CCAP during his call to Malacanang where he presented a plaque of appreciation to President Arroyo for her unwavering support to the growth of the Philippine call center industry in the past nine years.

The Malacanang press report disclosed that CCAP is the country's official trade group for outsource and in-house contact centers. It is composed of 55 companies representing about two thirds of the country's contact center seats.

In Iloilo alone some 3,435 Ilonggos are employed in various call centers established in Iloilo Province.

Per record of the Department of Trade and Industry-Iloilo Provincial Office, there are about seven (7) call centers; one medical transcription services; and four business process outsourcimg companies operating in the province.

It will be recalled that President Arroyo disclosed during the recent 9th e-services Global Sourcing Conference and Exhibition that "our BPO industry continues to boom as global cost-cutting is sent to outsourcing."

The Philippines is ranked among the most attractive off-shoring destinations in the world because of competitiveness and more importantly the country's highly trainable, English proficient, IT-enabled quality manpower.

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Call Center Project - Educational Plan Sales Process

2009-07-16T22:38:00.000-07:00

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Projects Details:

Type : Project

Id : 18550519

Category : Call Center

Title : Educational Plan Sales Process

Estimated Budget : 30 USD per sale

Description :

We are India based company looking for call centers for Educational products sales process. We are looking for call centers for our business partners (near by Chandigarh or Panchkula) with minimum 16 seats to dial in USA in normal business hrs and sale demo version of our various educational packages, centers need to manage their own leads and our payout will be around 30 USD per sale, will be paid on weekly basis via wire transfer or paypal. Interested call centers are requested to contact with their profile as soon as possible.

Country : India

Status: Closed

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Call Center Tender - UK Survey Process

2009-07-16T22:33:00.000-07:00

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Tender Details:

Type : Tender

Id : 14861138

Category : Call Center

Title : UK Survey Process

Estimated Budget : 800000 - 1500000 GBP

Total Requirement : Contract will be for 3 years and extendable for 1 more year

Description :

We are UK based organization looking for qualified and experienced service provider for our requirement of Customer Satisfaction Survey. We would like to conduct a survey to establish the value and continually improve the service offered for evaluation, recording and reporting customer feedback for our existing and proposed new services. Contract will be for 3 years and extendable for 1 more year.
Call Center Requirement:

Service provider needs conduct telephonic and website based survey.
Calls must be recorded.
We will provide calling data (contact numbers and e-mail address) of our customers.

Payment Terms are negotiable.Our budget is between 800000 GBP to 1500000 GBP. Service providers are requested to submit proposal on or before 14:00 Hrs on August 10, 2009 via our secured website submission. This tender is Global and Offsite. Provide may have to visit our location for meetings and briefing purpose.

Country : United Kingdom

Status: Closed

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Outsourced Lead Generation, Outsourced B2B Lead Generation- Reduce cost up to 40% to 60%

2009-07-16T21:29:00.000-07:00

B2b lead generation, sales lead generation, telemarketing lead generation, business lead generation, customer lead generation and many quality and quantity lead generation Services.]

ITMatchOnline provides Business to Business Lead generation solutions. This is a win-win for both the buyer and seller. A buyer is able to request information from several businesses that offer the product or service that they are looking for and the seller is given the opportunity to pitch their product or service to someone who has given them permission. Conversion rates on leads that you receive through this outsourcing lead generation service provider often have a higher conversion success rate than cold contacts because the prospect is prequalified, before you ever receive the lead.

Outsourcing Lead generation has become popular with businesses because it enables a business to:

Determine pricing on a per lead basis
Choose the product or service they wish to offer to prospects
Select the geographical area that the business is interested in
Control the number of leads a business wishes to receive per month (this assists with budgeting)
Pay only for the leads that are received

The ITMatchOnline affiliated Lead Generation outsourcing service providers specialize in reaching high-level decision-makers, qualifying their needs, motivating them to take action, and generating qualified leads and appointments with your sales team.

These service providers can deliver sales leads for you and do it less expensively than you can do it yourself. Consider the benefits of an outsourced lead generation or lead qualification solution:

Increased sales and profits.
Reduced costs per lead.
Lead Generation—new, high-quality appointments with qualified decision-makers.
Lead Qualification—qualify and develop trade show leads.
Leverage the time of your sales team.
Timely follow up to your campaigns.
Scalability to expand or retract the size of your lead generation or lead qualification team.
Seamless representation of your company, products, and services.

Outsource your lead generation need to save up to 40% to 60% and get expert outsourced lead generation, Outsourced B2B lead Generation services

Post your Lead generation projects at free projects@itmatchonline.com

For getting more detail about outsourced lead generation services visit us at http://callcenterservices.itmatchonline.com

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About ITMatchOnline:

ITMatchOnline is the World’s leading freelancing/outsourcing portal, dealing in to providing the service buyer contact details. Looking for Outsource project? Post your Outsourcing projects FREE on ITMatchOnline & save up to 40% to 60% cost.

For getting more detail visit us at http://www.itmatchonline.com , http://www.itmatchonline.org

Source: http://www.prlog.org

Call Center Project - Software Sales Process

2009-07-10T21:33:00.000-07:00

Looking to work on Call Center Project s? Find here new projects everyday.

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Projects Details:

Type : Project

Id : 18277220

Category : Call Center

Title : Software Sales Process

Estimated Budget : 3 GBP per sale & Commision basis

Description :

We are a UK based company looking for centers for our Testing & Analysis software for recruitment agencies sales campaign. We want the centers to call in normal business hours in the UK, and sell our monthly subscription to use this software. The center needs to make B2B calls. our budget is 3 GBP per sale,10% of the monthly subscription fee, and 10% of the software usage fee. we will pay on monthly basis via paypal /bank transfer. Interested service providers are requested to contact us as soon as possible with their profiles.

Country : United Kingdom

Status: Closed

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Call Center Tender - Inbound Call Center for Customer Service

2009-07-10T21:31:00.000-07:00

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Tender Details:

Type : Tender

Id : 21003599

Category : Call Center,Data Research and Analytics

Title : Inbound Call Center for Customer Service

Estimated Budget : 2116500 INR

Total Requirement : Contract of 1 Year

Description :

We are India based organization looking for qualified and experienced Call Center to help in providing the Inbound customer support. We are looking for a service provider to operate and manage our existing call center based in Dehradun with 25 Customer Service Executive. Contract will be of 1 year and will be further based on performance.
Call Center Services:
A) Service provider needs to operate and maintain our Call Center with staffs within Dehradun.
B) We want to start with 25 seats. This quantity can vary -/+ 25% anytime.
C) Service provider needs to manage Inbound Service Center 24 X 7 X 365 in three shifts.
D) Customer Service Executives needs to provide information to our customers related to commercial and billing information, complaints booking and actions taken, payment reminders, changed number services, registration of additional/value added facilities, national directory and information services and any other service as and when desired by us. (Frequently asked questions [FAQs] shall be provided.)
E) Service provider will receive customer query via Phone and Fax.
Our approximate budget is 2116500 INR and payment will be made on monthly basis. Interested providers are requested to contact us on or before 15:00 Hrs on 17th July, 2009. The cost of the Tender Document is 563 INR only. EMD (Refundable) is required of 53912 INR only. This tender is Onshore and Onsite.

Country : India

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Call center jobs at risk in Fargo

2009-07-10T20:44:00.000-07:00

FARGO (AP) - A call center company says it hopes to find new positions for 47 workers at a Fargo call center who might lose their jobs.

Danny Miles, a human resources director for the parent company of SEI, says 17 Fargo employees are affected immediately and 30 more will be affected later this summer.

SEI provides call center customer service to clients worldwide. Miles say several customers plan to cut back on the amount of business they do with SEI, putting the 47 jobs in jeopardy.

Read More Article...

Call Center Project - Telemarketing & Sales Process for Freelancers

2009-07-09T21:42:00.000-07:00

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Projects Details:

Type : Project

Id : 75297345

Category : Call Center

Title : Telemarketing & Sales Process for Freelancers

Estimated Budget : 5 % commission

Description :

We are UK based looking for freelancers for our Telemarketing call center requirement. We are dealing in security sector. We need individual to call in UK for telemarketing and sales of our various services, freelancers need to generate leads and make sale and rest our UK team will take care for further process with customers. Our payout will be 5% of the total sales will be paid on bi-weekly basis via paypal or wire transfer interested freelancers are requested to contact with their profile as soon as possible.

Country : United Kingdom

Status: Closed

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Call Center Tender - Inbound Call Center and Data Support Service

2009-07-09T21:39:00.000-07:00

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Tender Details:

Type : Tender

Id : 12629318

Category : Call Center,Data Research and Analytics

Title : Inbound Call Center and Data Support Service

Estimated Budget : 500 million - 1 billion GBP

Description :

We are UK based organization looking for qualified and experienced service provider for our requirement of Inbound Call Center Service. We are looking for service in every aspect of call center to run like goods, services, solutions, infrastructure and client side support. Our budget is between 500 million -1 billion for 2 year. Contract will be for 2 years and there after based or performance.

Call Center Requirement
A) Service provider needs provider service in Voice, Data or Both. These also include hardware, Risk analysis, Contingency planning and Testing of plans.
B) Service provider needs to evaluate our organization by our work requirement and needs to work on Strategy formulation, Project management, Procurement management, Analysis of communications contracts, Report writing, Risk analysis and financial analysis using a variety of information gathering methodologies and detailed analytical techniques.
C) Telecommunications consultancy and client side support required to help customers specify, establish and provide onward contract management. This may include the quality assurance support of the design, build and delivery of such services, as well as ongoing contract management, cost management and supplier performance management.
D) Service provider also needs to provide other hardware support to us.
E) We prefer service provider to have their branch office or Point of Contact based in UK.

Payment terms are negotiable. Interested service providers are requested to submit PQQ on or before 15:00 Hrs on August 4, 2009 via our secured web site submission. This tender is onshore and offsite. Service provider may have to visit our location for meetings and briefings.

Country : United Kingdom

Status: Closed

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Us Firm May Put Up 500-Seat Call Center In RP

2009-07-09T20:37:00.000-07:00

MANILA, Philippines - A US-based company may soon put up a 1,000-seat contact center in the Philippines, confident that the country remains “conducive" to outsourcing, an industry official said.

Call center businesses remain “viable" with revenues and profits seen growing up to 20 percent this year, Contact Center Association of the Philippines (CCAP) executive director Jojo J. Uligan told GMANews.TV.

Although the Philippines is not the cheapest location, it nevertheless offers skilled labor, he added.

“Filipinos are known worldwide when it comes to skill," Uligan said.

Industry growth this year is almost the same rate projected in 2008 although new clients are coming in and call centers are still expanding based on CCAP’s survey among its members.

The crisis has prompted “more and more companies to become open to outsourcing this time compared to before," he said, citing outsourcing’s cost savings and benefits.

Read More Article...

Call Center Project - Credit Repair & Restoration Process

2009-07-03T22:28:00.000-07:00

Looking to work on Call Center Project s? Find here new projects everyday.

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Projects Details:

Type : Project

Id : 10068353

Category : Call Center

Title : Credit Repair & Restoration Process

Estimated Budget : 25 USD

Description :

We are India based company looking for Call Center or our lead generation of Credit Repair & Restoration Process. We are looking call center with the minimum of 5 seats. Center has to dial USA in normal business hours. Center has to use their own database for lead generation process. Center will get 25 USD per verified lead. Payment will be made on weekly basis via PayPal. Interested Call Center service providers are requested to contact us as soon as possible.

Country : India

Status: Closed

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Call Center Tender- Data Entry, Scanning, Web Development and Inbound Call Center (Voice & Non-Voice)

2009-07-03T22:26:00.000-07:00

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Tender Details:

Type : Tender

Id : 12050153

Category : Web Design and Development,Call Center,Data Entry

Title : Data Entry, Scanning, Web Development and Inbound Call Center (Voice & Non-Voice)

Estimated Budget : Looking for best proposal

Description :

We are USA based organization looking for outsourcing partner for our requirement of Customer Service Support, Data Entry, Data Handling, Web and Database Development. Contract will be for 3 years.

Scope of Service:
(A.) Customer Service Requirements
- Service provider will receive correspondence via telephone, e-mail, post and online inquiry from our website. We will provide training materials for this.
- Service provider will receive inbound calls from 8:00 AM to 5:00 PM Pacific Time. The call center shall answer questions from customers from our approved FAQs.
(B.) Data Entry and Scanning Requirements
- Service provider will be responsible for the complete data entry and processing of all documents received at the Processing Center and through electronic submission as per the criteria that will be provided by us. There will be approximate 120000 documents needs to be scanned and data entered in to computer. There can maximum 6000 documents per week.
(C.) Web and Database Development
One of the methods of providing customer service will be through Web pages. These pages should be created and maintained by the service provider. Service provider should host these web pages on a server that is not hosted by our organization. However, those web pages must appear to be our organization’s web pages, even if they are not; therefore the Web pages should be similar to our website in terms of formatting and structure. Service provider should include in their proposals plans for web hosting of secure and unsecured websites. Our organization also can consider hosting the Web pages on our server if this would result in increased efficiency or better customer service.
(D.) Tracking Application of processed documents
Service provider needs to create an application for the maintenance of documents process and so we can check for reference. The development and maintenance of systems for the transmission and input of the aforementioned data files for tracking and processing of our organization is of important concern. Service provider can use this application in above operations to perform effectively.
(E.) We prefer service provider to have their Branch or Point of Contact in USA.
We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to send their proposal on or before 14th August, 2009 by 4:00 PM via post, courier or hand delivered only. This tender is global and offsite. Provider may have to visit our location for meetings and briefings.

Country : United States

Status: Closed

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