Friday, July 27, 2007

The Rise of Outbound Call Centers in the 21st Century

Outsourcing emerged as an ubiquitous term in the business world which is actually referring to the act of commissioning another company to do non-core activities of your company. One of the most recognized type of outsourced work is the call center. Call center industry became an emerging industry in countries like India and Philippines. These two countries are the rivals in terms of call center outsourcing services.

The two countries are known to be the best in the world of call center outsourcing. Being two of the best English-speaking countries respectively, this had helped them to be acknowledged and advantageous in the business. Moreover, both countries possessed skilled IT workers.

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