Call Center Project - Credit Card Debt Lead Generation Process

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Tender Details:

Type : Project

Id : 15510563

Category : Call Center

Title : Credit Card Debt Lead Generation Process

Estimated Budget : 30 - 40 USD per Lead

Description :

We are USA based company looking for call center for our lead generation campaign. We need centers with minimum 10 seats to dial in USA in normal business hrs and generate leads for and do live transfers. We need leads of customers who got credit card debts of over 10000 USD and will be able to afford 1.5 % of balance on monthly basis. Our Payout will be 30 -40 USD per lead will be paid on weekly basis via wire transfer. Interested call centers are requested to contact with their profile as soon as possible.

Country : United States

Status: Closed

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Call Center Tender - Call Center & Back Office Support Service

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Tender Details:

Type : Tender

Id : 25202783

Category : Call Center

Title : Call Center & Back Office Support Service

Estimated Budget : Looking for Proposals

Description :

We are USA based organization looking for service provider (From USA Only) for our requirement of Design & Development, Implementation, and Maintaining of marketing, Public Relations and Outreach Strategy Plan, Data Management System, Web interface, and Call Center.
Scope of Service:
(A.) Customer Service Requirements
- Service provider will receive correspondence via telephone, e-mail, post and online inquiry from our website. We will provide training materials for this. The call center shall answer questions from customers from our approved FAQs.
(B.) Data Management
- Service provider will be responsible for the compilation of Data received in proper manner received via calls, emails or fax.
(C.) Web Interface
- Service provider may needs to provide support for our updating our Websites on regular basis.
(D.) Marketing
- Service provider needs to work in the areas of Design & Development, Implementation, maintain of marketing and public relation and provide them customer support.
We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to contact us on or before 13:00 Hrs on August 25, 2009 via our secured website submission. This tender is Onshore and Offsite. Provider may have to visit our locations for meetings and briefings purposes.

Country : United States

Status: Closed

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Call Center Company Raises Number Of Jobs

GLOVERSVILLE -- The company planning to open a massive call center in Gloversville has upped the number of people it plans to hire.

King TeleServices LLC Friday morning said it now plans to hire 1,200 part-time workers for the downtown center, which will occupy the former Frontier Communications space on Church Street.

The company declined to say whether the jobs would be temporary or permanent.

The announcement was well-received in Gloversville, a Fulton County city where at least one of every 10 workers is unemployed. Boosters also see the project as a boon for the city's downtown.

"It'll be really nice to have that kind of activity in the downtown again," said Chauncey McCormick, owner of Grandma Millie's bakery, which is just a few blocks from the call center site.

King says it hopes to have the call center open by fall, and the company has scheduled training sessions for late next month.

King has also scheduled a job fair for Tuesday from 9 a.m. to 4 p.m. at 60 Church St. And beginning next week, walk-in applications will be accepted on Mondays between 9 a.m. and noon and Fridays between 3 and 6 p.m.

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Call Center Project - USA Calling Card Sales Process

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Tender Details:

Type : Tender

Id : 14277350

Category : Call Center

Title : USA Calling Card Sales Process

Estimated Budget : 8 % Commission

Description :

We are India based company looking for business partners for our USA calling card sales process. We are looking for center with 15-25 seats to call in USA in normal business hrs and sale various calling cards, calling leads need to be managed by centers. Our payout will be 8 % commission per sale (that can go upto 25% on the basis of performance) and also we will pay 8% per recharge to the customers will be paid paypal on daily basis. Interested centers are requested to contact with their profile as soon as possible.

Country : India

Status: Closed

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Call Center Tender - 24x7 Inbound Customer Service

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Tender Details:

Type : Tender

Id : 20517127

Category : Call Center

Title : 24x7 Inbound Customer Service

Estimated Budget : Looking for Proposals

Description :

We are an Australia based organization, looking for qualified and experienced service providers (only from Australia ) for our requirement to support our 24x7 Inbound Customer Service. We are looking for a service provider(s) who can provide cost effective and efficient operation and management of Inbound Call Centre Services which includes call receipt, answering of customer enquiries, etc. Contract will be of 2 years with an option to extend it further for 2 years.
Scope of Services:

1. General Services:
   a) Service Provider needs to provide general information to customers (information to be provided by us). And transfer enquiries to us when required.
   b) Record specific information from customers in databases and forward this information through to us daily. This Includes: Issuing reference numbers over the phone to eligible customers, etc. and all this information needs to be provided in an excel sheet on daily basis.
2. Volume of Calls: Approximate no. of calls received during 2007/2008 was around 168293 calls (This information provided is only a guide, however actual no. of calls received may vary)
3. Call Taking:
   a) Ability to produce and provide a changeable recorded message for each telephone line upon initial answer [to provide advice/advertising information etc] when required.
   b) Enquiries answered from a prepared list of operating procedures [scripts will be updated when required].
   c) All calls voice recorded and archived for 3 months to allow post call review/clarification/training when required.
4. Data Information:
   a) Reference information is to be provided from databases supplied by us in answering customer enquiries.
   b) Ability to forward requests/tasks by email/sms/phone/fax and a combination of these when required [action maybe time of day specific].
   c) Record information in databases for batch uploads to us [excel format].
   d) Back up of all data
5. Mail Services: Mailing brochures / forms / applications etc as a result of enquiries, both electronically [e.g. email and fax] and by conventional methods.
6. Focus on Improvement: Opportunities for reducing call handling times are to be identified and reported on at quarterly Business Review and Development meetings.
7. Reporting Requirements: Regular detailed reporting [daily/weekly/monthly/other adhoc reporting as required] to be provided in an excel format.
8. System Requirements: The Service Provider shall state the level of security compliance that the Call Centre Systems have been accredited to. Call Centre Systems may be subject to complete testing and review by us prior to implementation.
   

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before 11th August 2009 2.00 pm via post, courier and hand delivered only. This tender is offshore and offsite. For more details have a look on attachment. Provider may have to visit our location for meetings and briefings.

Country : Australia

Status: Closed

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Call Centers Should Improve Manpower, Expand Industry Base

Touted as the father of the Philippine call center industry, Senator Manuel 'Mar' A. Roxas II enumerated during the fifth Annual Call Center Conference & Expo, which is a yearly event of the Contact Center Association of the Philippines (or CCAP), three challenges that the industry faces to navigate through the economic slowdown that currently grips the globe.

Touted as the father of the Philippine call center industry, Senator Manuel 'Mar' A. Roxas II enumerated during the fifth Annual Call Center Conference & Expo, which is a yearly event of the Contact Center Association of the Philippines (or CCAP), three challenges that the industry faces to navigate through the economic slowdown that currently grips the globe.

Roxas initially pointed at the increasing cost of manpower, locally. "[Data indicates] there has been a 20% to 40% increase in the last three years in the cost of manpower. What used to be entry-level Php10,000 to Php12,000 per person, now, there is great competition and starting [pay] has to keep up with Php15,000 to Php20,000 per person simply to be able to access and secure the manpower," said the legislator who was the keynote speaker of the said event.

"It is in our interest not to price ourselves out of the market. If we do, we gain the reputation internationally among customers that we no longer offer value for money proposition. They will start shying away [because of this] and all the hundreds of thousands of potential jobs that could have come here have been put in peril," he warned.

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Call Center Project - Loan Modification Process

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Tender Details:

Type : Tender

Id : 11571638

Category : Call Center

Title : Loan Modification Process

Estimated Budget : Upto 25 USD per lead

Description :

We are an India based companies looking for qualified centers for our US Loan modification Process. We want the center to dial in normal business hours in the USA and convince customers for applying to loan modification. The following are the criteria’s for the lead generation.

1. The customer must be working (Salaried).
2. They must take a minimum loan of 5000 USD
3. must be able to pay the loan installments on time.
   

Our estimated budget is upto 25 USD per verified lead and will be paid on biweekly basis via bank transfer. Interested service providers are requested to contact us as soon as possible with their profiles.

Country : India

Status: Closed

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Call Center Tender - Call Center Service

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Tender Details:

Type : Tender

Id : 11570576

Category : Call Center

Title : Call Center Service

Estimated Budget : 600000 INR

Description :

We are India based organization looking for experienced and qualified service provider (From India Only) for our requirement to handle our Call Center in Jalgaon, Maharastra. Service provider needs to handle inbound calls from our Customers. Contract will be for 1 Year.

Scope of Service:
A) Service provider needs to handle various inquiries and complains from our customers with best solution related to our business.
B) Service provider needs to provide 24 X 7 X 365 service.
C) We have capacity of 3 seats in our Call Center. Service provider needs to provide upto 3 executives per shift.
D) We will required 3 executive, 2 executives and 1 executives respectively for operations. So, service provider needs to provide 6 call center executives per day for our routine business.

Our approximate budget is 600000 INR and payment terms are negotiable. Interested service providers are requested to contact us on or before 13:00 Hrs on July 28, 2009 via post, currier or hand delivery only. Cost of Tender Document is 1040 INR Only. EMD (Refundable) INR 6000 is required. This tender is Onshore and Onsite.

Country : India

Status: Closed

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How Call Center Agents Can Save Money

MANILA – Although call center agents have relatively high-paying jobs, their lifestyle often eats away at their money.

Efren Ll. Cruz, a personal finance adviser, said that call center agents can spend all of their income in a short period of time, partly because they deal with high stress levels and fatigue from working late at night.

“They tend to spend, not regularly, but on expensive things. Like buying things from a 24/7 store which sells more expensive things. They ride cabs to work or going home,” he said at the 2009 Call Center Conference and Expo in Pasay City.

“Because they’re young, there’s a tendency to compete with each other, not just in the way they work but in the way they dress. I’ve heard stories like, in one call center, many of the ladies there have extended eyelashes. That will cost you,” Cruz added.

Call center agents also have unlimited Internet access, so some tend to buy expensive but low-quality things from the Internet.

He also explained that since call center employees leave work in the evenings, they have a tendency to feel like “it’s party time” and become a bit more loose with their activities, most of which lead to spending money.

Just like everyone else, call center agents always face the temptation to spend. However, Cruz said, there are ways to earn more from your high-paying job, simply by saving your money.

“You have to realize that it’s hard to save money. But don’t use that as an excuse not to save,” he said.

Here are some of Cruz’s practical tips on how you can boost your savings. These are based on his book “The Complete Pinoy Guide to Personal Finance.”

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Call Center Project - US Market Research Requirement

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Projects Details:

Type : Project

Id : 11841715

Category : Call Center

Title : US Market Research Requirement

Estimated Budget : upto 9 USD per Lead

Description :

We are an India based company looking for qualified freelancers for our US based work from home domain. The campaign is not related to sales; also freelancers who are fresher’s can apply. The campaign is related to market survey and the selected freelancer need to dial in normal business hours in the US and ask 5 simple questions to the customer. The details of the questions will be provided by us. Our estimated budget is upto 9 USD per lead and will be paid via PayPal on biweekly basis. Interested freelancers are requested to contact us as soon as possible with their profiles.

Country : India

Status: Closed

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Call Center Tender - Survey for Customer Satisfaction Data

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Tender Details:

Type : Tender

Id : 92677049

Category : Call Center

Title : Survey for Customer Satisfaction Data

Estimated Budget : Looking for Proposals

Description :

We are Australia based organization looking for qualified and experienced service provider for our requirement to conduct a survey for Customer Satisfaction. We are providing insurance and risk management service. Contract will be for 1 Year.

Scope of Service:
A) Service provider needs to conduct survey within Australia during normal business hours.
B) We will provide inbound toll free number, where customers can call and submit their feedback.
C) We will provide email access, where customers can submit feedback via e-mail.
D) Service provider also needs to visit our locations, events and functions for the Survey.
E) Service provider needs to submit final customer satisfaction report of the survey after conducting survey.
F) Service provider needs to design their own sets of questions to ask for conducting customer satisfaction survey.

We are looking for the best proposals and payment terms are negotiable. Interested service provider are requested to contact us on or before 14:00 Hrs on July 28, 2009 via our secured website submission. This tender is Onshore and Offsite. Provider many have to visit our locations for meetings and briefings purposes.

Country : Australia

Status: Closed

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Call Center Revenues Reach $5b In ‘09

MANILA, Philippines – The Call Center Association of the Philippines (CCAP) reported that its revenues has reached the $5 billion mark this year, beating last year’s $4.5 billion.

This year is by far the biggest growth the industry achieved since the CCAP was formed in 2001.

In his report during the recent Call Center Conference and Expo 2009, CCAP President Benedict Hernandez said call centers in the Philippines hired an additional 90,000 people in 2009, adding to the total of 275,000 employees.

The industry has a yearly hiring growth rate of 15 percent, according to CCAP. While the hiring rate remains at only eight percent, this is still nearly twice the acceptance rate from last year.

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Call Center Project - Business & Home Loan Lead Generation

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Projects Details:

Type : Project

Id : 10720551

Category : Call Center

Title : Business & Home Loan Lead Generation

Estimated Budget : 5000 INR Per sale

Description :

We are India based company looking for call center with minimum of 5 seats for our Business and home loan lead generation .Call center need to dial during the in normal business hours in North India and need to generate the quality lead .Center need to manage their own calling data and we will also provide data to center .Criteria of the lead would be minimum of 50 lacks and above would be accepted .Our minimum payout per confirmed lead would be 5000 INR or 0.1% of the whole loan amount and will be paid weekly via Bank transfer . Interested call center are requested to contact us during 10.00 AM to 5.00 PM as soon as possible

Country : India

Status: Closed

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Call Center Tender - Inbound Call Center for Health Related Assistance

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Tender Details:

Type : Tender

Id : 96414577

Category : Call Center

Title : Inbound call Center For Health Related Assistance

Estimated Budget : Looking for Proposals

Description :

We are USA based organization looking for qualified and experienced service provider (From USA Only) for our requirement to provide Health related Assistance via Telephone Answering Service. Service provider will receive calls from our patients for information and advice and those calls needs to be forwarded or answered. Contract will be for 1 year and can be extendable upto 3 more years depends upon performance.

Scope of Service
A) Service provider will receive call from our patients for general information or medical assistance and advice. Service provider needs to answer those calls, answer in best way and forward some of the calls to our teams.
B) Service provider needs to provide 24 X 7 services.
C) Calls will be related to urgent questions about illness and healthcare. So, these call must be handled very carefully.
D) We will provide the medical FAQ to selected service provider to answer the queries. If operator is not able to answer the call, call must be forwarded to our medical team immediately.
We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to contact us on or before July 28, 2009 via post, currier or email. This tender is onshore and offsite.

Country : United States

Status: Closed

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Call Center Industry Seen To Generate More Employment

The Contact Center Association of the Philippines (CCAP) said some 275, 000 Filipinos are expected to get employed at the country's call center by the end of this year.

This was pointed out by by Benedict Hernandez, President of the CCAP during his call to Malacanang where he presented a plaque of appreciation to President Arroyo for her unwavering support to the growth of the Philippine call center industry in the past nine years.

The Malacanang press report disclosed that CCAP is the country's official trade group for outsource and in-house contact centers. It is composed of 55 companies representing about two thirds of the country's contact center seats.

In Iloilo alone some 3,435 Ilonggos are employed in various call centers established in Iloilo Province.

Per record of the Department of Trade and Industry-Iloilo Provincial Office, there are about seven (7) call centers; one medical transcription services; and four business process outsourcimg companies operating in the province.

It will be recalled that President Arroyo disclosed during the recent 9th e-services Global Sourcing Conference and Exhibition that "our BPO industry continues to boom as global cost-cutting is sent to outsourcing."

The Philippines is ranked among the most attractive off-shoring destinations in the world because of competitiveness and more importantly the country's highly trainable, English proficient, IT-enabled quality manpower.

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Call Center Project - Educational Plan Sales Process

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Projects Details:

Type : Project

Id : 18550519

Category : Call Center

Title : Educational Plan Sales Process

Estimated Budget : 30 USD per sale

Description :

We are India based company looking for call centers for Educational products sales process. We are looking for call centers for our business partners (near by Chandigarh or Panchkula) with minimum 16 seats to dial in USA in normal business hrs and sale demo version of our various educational packages, centers need to manage their own leads and our payout will be around 30 USD per sale, will be paid on weekly basis via wire transfer or paypal. Interested call centers are requested to contact with their profile as soon as possible.

Country : India

Status: Closed

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Call Center Tender - UK Survey Process

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Tender Details:

Type : Tender

Id : 14861138

Category : Call Center

Title : UK Survey Process

Estimated Budget : 800000 - 1500000 GBP

Total Requirement : Contract will be for 3 years and extendable for 1 more year

Description :

We are UK based organization looking for qualified and experienced service provider for our requirement of Customer Satisfaction Survey. We would like to conduct a survey to establish the value and continually improve the service offered for evaluation, recording and reporting customer feedback for our existing and proposed new services. Contract will be for 3 years and extendable for 1 more year.
Call Center Requirement:

1. Service provider needs conduct telephonic and website based survey.
2. Calls must be recorded.
3. We will provide calling data (contact numbers and e-mail address) of our customers.
   

Payment Terms are negotiable.Our budget is between 800000 GBP to 1500000 GBP. Service providers are requested to submit proposal on or before 14:00 Hrs on August 10, 2009 via our secured website submission. This tender is Global and Offsite. Provide may have to visit our location for meetings and briefing purpose.

Country : United Kingdom

Status: Closed

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Outsourced Lead Generation, Outsourced B2B Lead Generation- Reduce cost up to 40% to 60%

B2b lead generation, sales lead generation, telemarketing lead generation, business lead generation, customer lead generation and many quality and quantity lead generation Services.]

ITMatchOnline provides Business to Business Lead generation solutions. This is a win-win for both the buyer and seller. A buyer is able to request information from several businesses that offer the product or service that they are looking for and the seller is given the opportunity to pitch their product or service to someone who has given them permission. Conversion rates on leads that you receive through this outsourcing lead generation service provider often have a higher conversion success rate than cold contacts because the prospect is prequalified, before you ever receive the lead.

Outsourcing Lead generation has become popular with businesses because it enables a business to:

• Determine pricing on a per lead basis
• Choose the product or service they wish to offer to prospects
• Select the geographical area that the business is interested in
• Control the number of leads a business wishes to receive per month (this assists with budgeting)
• Pay only for the leads that are received
  

The ITMatchOnline affiliated Lead Generation outsourcing service providers specialize in reaching high-level decision-makers, qualifying their needs, motivating them to take action, and generating qualified leads and appointments with your sales team.

These service providers can deliver sales leads for you and do it less expensively than you can do it yourself. Consider the benefits of an outsourced lead generation or lead qualification solution:

• Increased sales and profits.
• Reduced costs per lead.
• Lead Generation—new, high-quality appointments with qualified decision-makers.
• Lead Qualification—qualify and develop trade show leads.
• Leverage the time of your sales team.
• Timely follow up to your campaigns.
• Scalability to expand or retract the size of your lead generation or lead qualification team.
• Seamless representation of your company, products, and services.
  

Outsource your lead generation need to save up to 40% to 60% and get expert outsourced lead generation, Outsourced B2B lead Generation services

Post your Lead generation projects at free projects@itmatchonline.com

For getting more detail about outsourced lead generation services visit us at http://callcenterservices.itmatchonline.com

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ITMatchOnline is the World’s leading freelancing/outsourcing portal, dealing in to providing the service buyer contact details. Looking for Outsource project? Post your Outsourcing projects FREE on ITMatchOnline & save up to 40% to 60% cost.

For getting more detail visit us at http://www.itmatchonline.com , http://www.itmatchonline.org

Source: http://www.prlog.org

Call Center Project - Software Sales Process

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Projects Details:

Type : Project

Id : 18277220

Category : Call Center

Title : Software Sales Process

Estimated Budget : 3 GBP per sale & Commision basis

Description :

We are a UK based company looking for centers for our Testing & Analysis software for recruitment agencies sales campaign. We want the centers to call in normal business hours in the UK, and sell our monthly subscription to use this software. The center needs to make B2B calls. our budget is 3 GBP per sale,10% of the monthly subscription fee, and 10% of the software usage fee. we will pay on monthly basis via paypal /bank transfer. Interested service providers are requested to contact us as soon as possible with their profiles.

Country : United Kingdom

Status: Closed

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Call Center Tender - Inbound Call Center for Customer Service

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Tender Details:

Type : Tender

Id : 21003599

Category : Call Center,Data Research and Analytics

Title : Inbound Call Center for Customer Service

Estimated Budget : 2116500 INR

Total Requirement : Contract of 1 Year

Description :

We are India based organization looking for qualified and experienced Call Center to help in providing the Inbound customer support. We are looking for a service provider to operate and manage our existing call center based in Dehradun with 25 Customer Service Executive. Contract will be of 1 year and will be further based on performance.
Call Center Services:
A) Service provider needs to operate and maintain our Call Center with staffs within Dehradun.
B) We want to start with 25 seats. This quantity can vary -/+ 25% anytime.
C) Service provider needs to manage Inbound Service Center 24 X 7 X 365 in three shifts.
D) Customer Service Executives needs to provide information to our customers related to commercial and billing information, complaints booking and actions taken, payment reminders, changed number services, registration of additional/value added facilities, national directory and information services and any other service as and when desired by us. (Frequently asked questions [FAQs] shall be provided.)
E) Service provider will receive customer query via Phone and Fax.
Our approximate budget is 2116500 INR and payment will be made on monthly basis. Interested providers are requested to contact us on or before 15:00 Hrs on 17th July, 2009. The cost of the Tender Document is 563 INR only. EMD (Refundable) is required of 53912 INR only. This tender is Onshore and Onsite.

Country : India

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Call center jobs at risk in Fargo

FARGO (AP) - A call center company says it hopes to find new positions for 47 workers at a Fargo call center who might lose their jobs.

Danny Miles, a human resources director for the parent company of SEI, says 17 Fargo employees are affected immediately and 30 more will be affected later this summer.

SEI provides call center customer service to clients worldwide. Miles say several customers plan to cut back on the amount of business they do with SEI, putting the 47 jobs in jeopardy.

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Call Center Project - Telemarketing & Sales Process for Freelancers

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Projects Details:

Type : Project

Id : 75297345

Category : Call Center

Title : Telemarketing & Sales Process for Freelancers

Estimated Budget : 5 % commission

Description :

We are UK based looking for freelancers for our Telemarketing call center requirement. We are dealing in security sector. We need individual to call in UK for telemarketing and sales of our various services, freelancers need to generate leads and make sale and rest our UK team will take care for further process with customers. Our payout will be 5% of the total sales will be paid on bi-weekly basis via paypal or wire transfer interested freelancers are requested to contact with their profile as soon as possible.

Country : United Kingdom

Status: Closed

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Call Center Tender - Inbound Call Center and Data Support Service

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Tender Details:

Type : Tender

Id : 12629318

Category : Call Center,Data Research and Analytics

Title : Inbound Call Center and Data Support Service

Estimated Budget : 500 million - 1 billion GBP

Description :

We are UK based organization looking for qualified and experienced service provider for our requirement of Inbound Call Center Service. We are looking for service in every aspect of call center to run like goods, services, solutions, infrastructure and client side support. Our budget is between 500 million -1 billion for 2 year. Contract will be for 2 years and there after based or performance.

Call Center Requirement
A) Service provider needs provider service in Voice, Data or Both. These also include hardware, Risk analysis, Contingency planning and Testing of plans.
B) Service provider needs to evaluate our organization by our work requirement and needs to work on Strategy formulation, Project management, Procurement management, Analysis of communications contracts, Report writing, Risk analysis and financial analysis using a variety of information gathering methodologies and detailed analytical techniques.
C) Telecommunications consultancy and client side support required to help customers specify, establish and provide onward contract management. This may include the quality assurance support of the design, build and delivery of such services, as well as ongoing contract management, cost management and supplier performance management.
D) Service provider also needs to provide other hardware support to us.
E) We prefer service provider to have their branch office or Point of Contact based in UK.

Payment terms are negotiable. Interested service providers are requested to submit PQQ on or before 15:00 Hrs on August 4, 2009 via our secured web site submission. This tender is onshore and offsite. Service provider may have to visit our location for meetings and briefings.

Country : United Kingdom

Status: Closed

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Us Firm May Put Up 500-Seat Call Center In RP

MANILA, Philippines - A US-based company may soon put up a 1,000-seat contact center in the Philippines, confident that the country remains “conducive" to outsourcing, an industry official said.

Call center businesses remain “viable" with revenues and profits seen growing up to 20 percent this year, Contact Center Association of the Philippines (CCAP) executive director Jojo J. Uligan told GMANews.TV.

Although the Philippines is not the cheapest location, it nevertheless offers skilled labor, he added.

“Filipinos are known worldwide when it comes to skill," Uligan said.

Industry growth this year is almost the same rate projected in 2008 although new clients are coming in and call centers are still expanding based on CCAP’s survey among its members.

The crisis has prompted “more and more companies to become open to outsourcing this time compared to before," he said, citing outsourcing’s cost savings and benefits.

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Call Center Project - Credit Repair & Restoration Process

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Projects Details:

Type : Project

Id : 10068353

Category : Call Center

Title : Credit Repair & Restoration Process

Estimated Budget : 25 USD

Description :

We are India based company looking for Call Center or our lead generation of Credit Repair & Restoration Process. We are looking call center with the minimum of 5 seats. Center has to dial USA in normal business hours. Center has to use their own database for lead generation process. Center will get 25 USD per verified lead. Payment will be made on weekly basis via PayPal. Interested Call Center service providers are requested to contact us as soon as possible.

Country : India

Status: Closed

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Call Center Tender- Data Entry, Scanning, Web Development and Inbound Call Center (Voice & Non-Voice)

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Tender Details:

Type : Tender

Id : 12050153

Category : Web Design and Development,Call Center,Data Entry

Title : Data Entry, Scanning, Web Development and Inbound Call Center (Voice & Non-Voice)

Estimated Budget : Looking for best proposal

Description :

We are USA based organization looking for outsourcing partner for our requirement of Customer Service Support, Data Entry, Data Handling, Web and Database Development. Contract will be for 3 years.

Scope of Service:
(A.) Customer Service Requirements
- Service provider will receive correspondence via telephone, e-mail, post and online inquiry from our website. We will provide training materials for this.
- Service provider will receive inbound calls from 8:00 AM to 5:00 PM Pacific Time. The call center shall answer questions from customers from our approved FAQs.
(B.) Data Entry and Scanning Requirements
- Service provider will be responsible for the complete data entry and processing of all documents received at the Processing Center and through electronic submission as per the criteria that will be provided by us. There will be approximate 120000 documents needs to be scanned and data entered in to computer. There can maximum 6000 documents per week.
(C.) Web and Database Development
One of the methods of providing customer service will be through Web pages. These pages should be created and maintained by the service provider. Service provider should host these web pages on a server that is not hosted by our organization. However, those web pages must appear to be our organization’s web pages, even if they are not; therefore the Web pages should be similar to our website in terms of formatting and structure. Service provider should include in their proposals plans for web hosting of secure and unsecured websites. Our organization also can consider hosting the Web pages on our server if this would result in increased efficiency or better customer service.
(D.) Tracking Application of processed documents
Service provider needs to create an application for the maintenance of documents process and so we can check for reference. The development and maintenance of systems for the transmission and input of the aforementioned data files for tracking and processing of our organization is of important concern. Service provider can use this application in above operations to perform effectively.
(E.) We prefer service provider to have their Branch or Point of Contact in USA.
We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to send their proposal on or before 14th August, 2009 by 4:00 PM via post, courier or hand delivered only. This tender is global and offsite. Provider may have to visit our location for meetings and briefings.

Country : United States

Status: Closed

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Vangent call center in Riverview to employ at least 600

Vangent Inc.’s new Tampa area customer service center will accept its first 1-800-Medicare telephone call Tuesday morning as dignitaries and television news reporters watch.

The company is hosting a 9 a.m. ceremony at 100 Legacy Park in Riverview, the 99,000-square-foot call center that Vangent has subleased from Home Depot Inc.

The Arlington, Va-based information technology management and outsourcing company has hired between 50 to 100 employees so far and expects to hire a total of 1,000 by Nov. 15, the start of Medicare’s open enrollment period. About 400 will be temporary employees and only work through Dec. 31.

Vangent, which primarily works for the federal government, has 6,000 employees who work in locations around the world, said Eileen Cassidy Rivera, vice president of communications and investor relations. It has other centers, including offices in Iowa, Kentucky, Arizona and Kansas, that also service 1-800-Medicare.

The company chose the Tampa site because of its turnkey operation and the large number of Hispanic workers who live in the region, Rivera said. There is a growing number of Spanish-speaking Medicare beneficiaries, and “it’s nice to help them in their native language,” she said.

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Call Center Project - Lead Generation for Debt Settlement

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Projects Details:

Type : Project

Id : 12935390

Category : Call Center

Title : Lead Generation for Debt Settlement

Estimated Budget : upto 100 USD per Verified lead

Description :

We are India based company looking forward lead generation of Debt Settlement. We are looking for quality and experience Call Center. Center has to dial in USA in normal business hours. Center has to manage their own leads. We are looking only for quality and quantity Call centers with minimum 5 seats. Center will get 70 to 100 USD per verified lead. Payment will be paid via Bank Transfer on bi-weekly basis. Interested Call center service providers are requested to contact us as soon as possible.

Country : India

Status: Closed

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Call Center Tender- Call Center to Provide Medical Advices

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Tender Details:

Type : Tender

Id : 11448550

Category : Call Center

Title : Call Center to Provide Medical Advices

Estimated Budget : Looking for best proposal

Description :

We are UK based; looking for Call Center to take calls from employees for their illness. Center need to provide appropriate medical advice to them and also need to recode of their absence.

Scope of work:
a) Center need to work on 24X7, 365 days a year.
b) Provide appropriate medical advice to employee by occupational qualified nurse
c) Reporting to Managers
d) To notify managers when an absence is reported and prompt managers when action is needed to manage absence.
e) Provide a secure internet accessible database providing real time sickness absence information and reporting capability.
f) Provide a dedicated Account Manager to be available daily to progress issues.

Payment terms are negotiable and looking for the best proposal. Interested service providers are requested to submit their proposal online to our website on or before 11th August 2009 by 12:00 pm. This tender is onshore and offsite and one dedicated Account Manager to be available who will attend face to face meetings and deal with daily progress issues. For more details have a look on attachment.

Country : United Kingdom

Status: Closed

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India's Phone Centers Take Calls From Home

In Shift, Outsourcers Tap Domestic Market as U.S. Demand Ebbs

HUBLI, India -- With the U.S. in recession, India's call centers have opened a new outsourcing frontier: India.

The shift is a sign of how India's flagship export industry is shifting from providing services to the developed world to catering to its own, quickly growing market. The Indian economy grew 6.7% for the fiscal year ended March 31.

While outsourcing revenue from within India is still a tiny fraction of the global market -- $12 billion in 2008 out of $500 billion spent world-wide -- it is expected to hit $95 billion by 2020, or nearly 15% of the expected global market, according to a recent McKinsey & Co. report. The overall global market for business process outsourcing will reach $640 billion in the same time, the report says.

Indian outsourcers capture contracts from U.S. clients largely by touting India's low wages and big cost savings. But at home, providing those lower costs means setting up offices in rural areas, where wages and property costs are lower than in its bigger cities.

"We cannot deliver and make money in the same way we make money for an international market," says Ananda Mukerji, chief executive of Firstsource Solutions Ltd., a Mumbai-based outsourcer.

In April 2007, his company opened a call center in Hubli, a city of 800,000 people 370 kilometers northwest of Bangalore, India's outsourcing capital. Hubli is best known for its cotton and peanut farms.

But it is also a place where wages and rents are half of those in major cities such as Mumbai. A call center worker who gets roughly $500 a month in Mumbai would earn $250 to $300 a month in Hubli.

Firstsource now has 450 workers in Hubli, where it is the largest private employer. It is one of the company's 15 outsourcing centers for the domestic market. During the past two years Firstsource has seen the India share of its annual revenue, which stood at $370 million in the year ended March 31, jump to 13% from 1%.

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