MANILA, Philippines – The Call Center Association of the Philippines (CCAP) reported that its revenues has reached the $5 billion mark this year, beating last year’s $4.5 billion.
This year is by far the biggest growth the industry achieved since the CCAP was formed in 2001.
In his report during the recent Call Center Conference and Expo 2009, CCAP President Benedict Hernandez said call centers in the Philippines hired an additional 90,000 people in 2009, adding to the total of 275,000 employees.
The industry has a yearly hiring growth rate of 15 percent, according to CCAP. While the hiring rate remains at only eight percent, this is still nearly twice the acceptance rate from last year.
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Thursday, July 23, 2009
Call Center Revenues Reach $5b In ‘09
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