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Tender Details:
Type : Tender
Id : 21003599
Category : Call Center,Data Research and Analytics
Title : Inbound Call Center for Customer Service
Estimated Budget : 2116500 INR
Total Requirement : Contract of 1 Year
Description :
We are India based organization looking for qualified and experienced Call Center to help in providing the Inbound customer support. We are looking for a service provider to operate and manage our existing call center based in Dehradun with 25 Customer Service Executive. Contract will be of 1 year and will be further based on performance.
Call Center Services:
A) Service provider needs to operate and maintain our Call Center with staffs within Dehradun.
B) We want to start with 25 seats. This quantity can vary -/+ 25% anytime.
C) Service provider needs to manage Inbound Service Center 24 X 7 X 365 in three shifts.
D) Customer Service Executives needs to provide information to our customers related to commercial and billing information, complaints booking and actions taken, payment reminders, changed number services, registration of additional/value added facilities, national directory and information services and any other service as and when desired by us. (Frequently asked questions [FAQs] shall be provided.)
E) Service provider will receive customer query via Phone and Fax.
Our approximate budget is 2116500 INR and payment will be made on monthly basis. Interested providers are requested to contact us on or before 15:00 Hrs on 17th July, 2009. The cost of the Tender Document is 563 INR only. EMD (Refundable) is required of 53912 INR only. This tender is Onshore and Onsite.
Call Center Services:
A) Service provider needs to operate and maintain our Call Center with staffs within Dehradun.
B) We want to start with 25 seats. This quantity can vary -/+ 25% anytime.
C) Service provider needs to manage Inbound Service Center 24 X 7 X 365 in three shifts.
D) Customer Service Executives needs to provide information to our customers related to commercial and billing information, complaints booking and actions taken, payment reminders, changed number services, registration of additional/value added facilities, national directory and information services and any other service as and when desired by us. (Frequently asked questions [FAQs] shall be provided.)
E) Service provider will receive customer query via Phone and Fax.
Our approximate budget is 2116500 INR and payment will be made on monthly basis. Interested providers are requested to contact us on or before 15:00 Hrs on 17th July, 2009. The cost of the Tender Document is 563 INR only. EMD (Refundable) is required of 53912 INR only. This tender is Onshore and Onsite.
Country : India
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