MANILA, Philippines - A US-based company may soon put up a 1,000-seat contact center in the Philippines, confident that the country remains “conducive" to outsourcing, an industry official said.
Call center businesses remain “viable" with revenues and profits seen growing up to 20 percent this year, Contact Center Association of the Philippines (CCAP) executive director Jojo J. Uligan told GMANews.TV.
Although the Philippines is not the cheapest location, it nevertheless offers skilled labor, he added.
“Filipinos are known worldwide when it comes to skill," Uligan said.
Industry growth this year is almost the same rate projected in 2008 although new clients are coming in and call centers are still expanding based on CCAP’s survey among its members.
The crisis has prompted “more and more companies to become open to outsourcing this time compared to before," he said, citing outsourcing’s cost savings and benefits.
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Thursday, July 9, 2009
Us Firm May Put Up 500-Seat Call Center In RP
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