Vangent Inc.’s new Tampa area customer service center will accept its first 1-800-Medicare telephone call Tuesday morning as dignitaries and television news reporters watch.
The company is hosting a 9 a.m. ceremony at 100 Legacy Park in Riverview, the 99,000-square-foot call center that Vangent has subleased from Home Depot Inc.
The Arlington, Va-based information technology management and outsourcing company has hired between 50 to 100 employees so far and expects to hire a total of 1,000 by Nov. 15, the start of Medicare’s open enrollment period. About 400 will be temporary employees and only work through Dec. 31.
Vangent, which primarily works for the federal government, has 6,000 employees who work in locations around the world, said Eileen Cassidy Rivera, vice president of communications and investor relations. It has other centers, including offices in Iowa, Kentucky, Arizona and Kansas, that also service 1-800-Medicare.
The company chose the Tampa site because of its turnkey operation and the large number of Hispanic workers who live in the region, Rivera said. There is a growing number of Spanish-speaking Medicare beneficiaries, and “it’s nice to help them in their native language,” she said.
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Friday, July 3, 2009
Vangent call center in Riverview to employ at least 600
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