The Contact Center Association of the Philippines (CCAP) said some 275, 000 Filipinos are expected to get employed at the country's call center by the end of this year.
This was pointed out by by Benedict Hernandez, President of the CCAP during his call to Malacanang where he presented a plaque of appreciation to President Arroyo for her unwavering support to the growth of the Philippine call center industry in the past nine years.
The Malacanang press report disclosed that CCAP is the country's official trade group for outsource and in-house contact centers. It is composed of 55 companies representing about two thirds of the country's contact center seats.
In Iloilo alone some 3,435 Ilonggos are employed in various call centers established in Iloilo Province.
Per record of the Department of Trade and Industry-Iloilo Provincial Office, there are about seven (7) call centers; one medical transcription services; and four business process outsourcimg companies operating in the province.
It will be recalled that President Arroyo disclosed during the recent 9th e-services Global Sourcing Conference and Exhibition that "our BPO industry continues to boom as global cost-cutting is sent to outsourcing."
The Philippines is ranked among the most attractive off-shoring destinations in the world because of competitiveness and more importantly the country's highly trainable, English proficient, IT-enabled quality manpower.
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Friday, July 17, 2009
Call Center Industry Seen To Generate More Employment
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2 comments:
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