The SaaS model also means customers can get faster access to new software and features. Most SaaS providers offer a range of software which customers can combine to make their own custom suites. Customers can quickly access and "trial" new applications as soon as they become available.
Adoption of the Software as a Service (SaaS) model is rapidly increasing across the enterprise, but particularly in the call center as companies are discovering the advantages today's hosted solutions offer over premise-based systems.
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Adoption of the Software as a Service (SaaS) model is rapidly increasing across the enterprise, but particularly in the call center as companies are discovering the advantages today's hosted solutions offer over premise-based systems.
Read more article...
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