Thursday, August 23, 2007

B.C. benefits when U.S. firms 'near-shore' call centres to Canada

B.C.'s call-centre industry is a powerhouse within a powerhouse.

The province has the country's second-highest percentage of call-centre workers, at 15.3 per cent, after Ontario's 36.6 per cent, a new study from University of B.C.'s Sauder business school says.

Canada ranks third after India and Ireland in terms of the work it receives from international customers, the study said.

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