Ken Carlon of Optima explains how increasing occupancy in a call center can be a key to increasing income.
For outsourcers it's generally utilization in terms of occupancy. There is a false economy that can be created around profitability by client where an outsourcer may generally feel, in order to be profitable, they need to charge a certain amount per hour.
Read More Article...
For outsourcers it's generally utilization in terms of occupancy. There is a false economy that can be created around profitability by client where an outsourcer may generally feel, in order to be profitable, they need to charge a certain amount per hour.
Read More Article...
No comments:
Post a Comment