Much has been said about the advantages associated with call centers. But what are its negative externalities? Yesterday, a young fellow working in a big call center (in Manila) asked about the negative side of hosting call centers. I asked why did he asked and the reply was that he has observed a number of people who stopped going to school in favor of jobs in contact centers. He reasoned that this happened because contact centers do not require applicants to have a college degree.
Read More Article...
Read More Article...
No comments:
Post a Comment