Looking to work on Call Center Projects? Find here new projects everyday.
ITMatchOnline.com is the easiest way to find right partners across the world.
ITMatchOnline.com is the easiest way to find right partners across the world.
Projects Details:
Type : Tender
Id : 19672776
Category : Call Center
Title : Call Centre ( INBOUND ) and Back Office Outsourcing
Total Requirement : 5 Years Contract
Description :
We are UK’s leading water and wastewater Services Company seeking innovative solutions for right shored voice and back office solutions from a mutually beneficial partnership with the successful Service Providers. The Service Providers will be required to support challenging targets of reducing the ‘cost to serve’. The customer centre serves the whole region handling 9500 calls from customers per day and 2000 letters. Services may expand due to additional service contracts managed by the Utility. The work required is for participation in customer contact management and service fulfillment, and will include customer contact management, telephone/written/e-mail for billing and/or operations. Additional requirements may include some or all of the following:
We will require centers for following work:
A. We are seeking voice solutions to manage clean and waste accounts through the entire lifecycle of a customer. This may include account set up, information requests, account management such as taking payments and initiating debt recovery, and finally account closure.
B. We are seeking Back Office solutions to manage written, web and email enquiries from customers regarding their metered and unmetered accounts. This would include outbound voice contact where appropriate.
We are attaching the further details in the attachment. The closing date for this tender is 15th of January 2008, 12:00.
Interested companies are requested to apply for this tender before the DEADLINE.
Budget Estimate : Looking for Best Proposal
Country : United Kingdom
Status : Closed
We are UK’s leading water and wastewater Services Company seeking innovative solutions for right shored voice and back office solutions from a mutually beneficial partnership with the successful Service Providers. The Service Providers will be required to support challenging targets of reducing the ‘cost to serve’. The customer centre serves the whole region handling 9500 calls from customers per day and 2000 letters. Services may expand due to additional service contracts managed by the Utility. The work required is for participation in customer contact management and service fulfillment, and will include customer contact management, telephone/written/e-mail for billing and/or operations. Additional requirements may include some or all of the following:
- Service related inbound calls plus outbound sales fulfillment calls;
- Outbound dialing and campaign management;
- Billing support activities;
- Cash and credit management;
- Data integrity.
We will require centers for following work:
A. We are seeking voice solutions to manage clean and waste accounts through the entire lifecycle of a customer. This may include account set up, information requests, account management such as taking payments and initiating debt recovery, and finally account closure.
B. We are seeking Back Office solutions to manage written, web and email enquiries from customers regarding their metered and unmetered accounts. This would include outbound voice contact where appropriate.
We are attaching the further details in the attachment. The closing date for this tender is 15th of January 2008, 12:00.
Interested companies are requested to apply for this tender before the DEADLINE.
Budget Estimate : Looking for Best Proposal
Country : United Kingdom
Status : Closed
Are you interested to work on this project? Post your contact details Now! Click Here
No comments:
Post a Comment