Looking to work on Call Center Projects? Find here new projects everyday.
ITMatchOnline.com is the easiest way to find right partners across the world.
ITMatchOnline.com is the easiest way to find right partners across the world.
Projects Details:
Type : Project
Id : 11495603
Category : Call Center
Title : Customer Contact Center
Estimated Budget : Need best proposals
Total Requirement : Contract for 63 months.
Description :
We are USA based organization looking for reputed service providers for our requirement of Customer Contact Center with good facilities. The provider will provide 24x7x365 Customer Contact Center support to Customers through Customer Contact Center services provided at the provider’s facilities with a single toll free phone number (supported by Automatic Call Distributor (ACD) and Integrated Voice Response (IVR) capabilities) and support for all other channels (e.g., web, secure Web chat, email, fax, etc.). The seats are negotiable.
Our Requirements:
Our Requirements:
- Answer the customer phone calls in proper manner.
- Provider needs to give support by e-mails & web chats.
- Verify 24/7/365 availability.
- Provide dedicated personnel for responding to customer complaints.
- Provide CCC with daily update of user information.
- Keep knowledge documents up to date and available for Customer and CSR use.
- Analyze and report on service level compliance.
- Meet service level reporting requirements using CCC detailed and management summary report data and Customer feedback.
Proposals must be reached to us no later than 20th February, 2008 by 2:00OPM. Payment will be on monthly basis. The work will be done at USA only. Interested providers are requested to refer the attached documents for applying
Country : United States
Are you interested to work on this project? Post your contact details Now! Click Here
No comments:
Post a Comment