Friday, February 15, 2008

Call Center Tender - Call Center Services

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type :
Tender

Id : 57731053

Category : Call Center

Title : Call Center Services

Estimated Budget : Need best quotations

Total Requirement : Work for 2yrs.

Description :

We are Australia based organization looking for some good call center providers for our requirements of call center services including inbound & outbound. We are broadband, communications & digital technology provider in Australia. Our department of Broadband, Communications and the Digital Economy is looking to select a panel of call center providers to provide Contact Centre Services on an as required basis.

The Services that may be required include:
  1. In-bound telephone inquiries.
  2. Out-bound telephone inquiries.
  3. In-bound & Out-bound e-mail services.
  4. In-bound & Out-bound written correspondence.
  5. Providers may be required to provide an Automated Agent facility to manage high call volumes or to take messages out of hours.
We need call center service providers for our three segments given below:
  1. Small volume: (0 to 5000 calls per month)
  2. Medium volume: (5001 to 20000 calls per month)
  3. Large volume: (20001 to 50000 calls per month)
Interested service providers can apply for any one of the given above segment. We need the rate per call from providers. We will pay monthly on invoice. This is a global tender. For details on SLA, reports, security & infrastructure requirements please download the attachment.

The closing date of this tender is 4th March, 2008. Providers are requested to apply before the closing date. You can send your questions regarding this tender by e-mail. Please no phone calls will be entertained.
Please refer the tender document.

Country : Australia

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Related Posts by Categories



Widget by Hoctro | Jack Book

No comments:

Call Center Outsourcing Outsourcing Services