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Projects Details:
Type : Tender
Id : 15303873
Category : Call Center
Title : Inbound Telephone Advice Service
Estimated Budget :Need best quotations
Total Requirement : Contract for 18 months
Description :
We are contracting authority from New Zealand. We are looking for suitable and reputed call center providers for our requirement of “Well Child Telephone Advice Service” in New Zealand. The Service users are the families or caregivers of children aged less than 5 years of age living in New Zealand.
Work Requirements:
Country : New ZealandWe are contracting authority from New Zealand. We are looking for suitable and reputed call center providers for our requirement of “Well Child Telephone Advice Service” in New Zealand. The Service users are the families or caregivers of children aged less than 5 years of age living in New Zealand.
Work Requirements:
- Take all calls via the Health line number or provide a computerized decision support system that enables all symptomatic calls to be promptly identified and immediately transferred to emergency services or Health line as appropriate.
- The Service is to be available 15 hours-a-day (from 7 a.m. to 10 p.m.) and 7 days-a-week, every day of the year.
- Clear and consistent information, advice and support to callers on child development and nutrition, child behavior and parenting support, in relation to children under 5 years of age
- Record and archive all call data including call dates, times, caller details, nurse information, call duration, call documentation duration, and topic sheets consulted.
- The Service must be staffed by sufficient Well Child nurses to answer all calls.
- We need rate per call answered.
- Payment will be on monthly basis.
- Closing date of this tender is 7th March, 2008 by 5:00PM (New Zealand Time). Interested providers can send the request for clarification or information till 20th February, 2008 by 5:00PM (New Zealand Time). Call center must be operated in New Zealand. For more details please have a look on attachment.
Status : Closed
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