Everyone knows that call recording is a must have application within contact centers for measuring performance, but what is less known is that call recording is rapidly becoming a standard business application in a vast array of industries. Call recording improves customer service efforts, maximizes training opportunities, meets compliance obligations and offers dispute resolution for companies of all sizes.
While many companies have recognized the benefits of the technology, many don’t realize that call recording has dramatically dropped in price over the last 12 months as new IP call recording technology has gone mainstream and subscription pricing options have emerged.
Subscription-based pricing is a great option for those companies that are just getting started with call recording, are seasonal in nature, or that are reorganizing, merging with or acquiring other organizations. This pricing model can provide the flexibility to either reduce or increase use, as the company only pays for the number of licenses actually used.
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While many companies have recognized the benefits of the technology, many don’t realize that call recording has dramatically dropped in price over the last 12 months as new IP call recording technology has gone mainstream and subscription pricing options have emerged.
Subscription-based pricing is a great option for those companies that are just getting started with call recording, are seasonal in nature, or that are reorganizing, merging with or acquiring other organizations. This pricing model can provide the flexibility to either reduce or increase use, as the company only pays for the number of licenses actually used.
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