Sunday, April 20, 2008

Call Center Tender - Telesales Services( Inbound/Outbound)

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Projects Details:

Type : Tender

Id : 17495559

Category : Call Center,Data Research and Analytics

Title : Telesales Services( Inbound/Outbound)

Estimated Budget : Seeking For Best Proposal

Description :

An Ireland based contracting authority is seeking tenders for the provision of an entire customer service operation to provide telesales service. The telesales activity will cover both inbound and outbound acquisition campaigns for energy products across a number of market sectors, to include SME, new housing and domestic. These operations will be supported by both line advertising and marketing activity. The proposed split of activity between inbound and outbound would be 40% and 60% which may be change subject to further analysis takes place. Potential service provider should be capable of supplying in excess of 40 x manned workstations across the market mix.

The authority seeks to commit a quality customer service ensuring that as customer and market needs change, this commitment to quality service delivery continues.

The contract will be of 2 years which can be extended for further 2 years based upon the quality of the service provided. The closing date of the contract is 5/26/2008 so interested companies are requested to send their proposal before the deadline.

For more details do refer to the terms and conditions as attached in the Doc file.

Country : Ireland

Status : Closed

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