Call Center Tender - BPO/Call Center Services

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 98856833

Category : Call Center

Title : BPO/Call Center Services

Estimated Budget : Need Best Proposals

Total Requirement : Minimum 25 Seats

Description :

We are India based organization looking for BPO/ Call Center companies (Only From India) for customer care services. We are looking for 25 to 50 (Or Above) seater call center with 365x24x7 operation facility. Volume of calls is not measured.
Core Services:

1. To handle enquiries both from prospective customers and franchisees (through multi-lingual formats- English, Hindi and major regional languages.)
2. Reply to customer queries regarding product, prices, delivery, payment procedure for on line sales and off line sales including catalogue sales.
3. To do tele marketing.
4. To transact orders via IVR.
5. To follow up with us to ensure delivery on time.
6. To gather customer feed back, analysis and reporting.
7. Our events/showroom sales – analysis of customer data and reporting.
8. Query management regarding goods available on our website and troubleshooting during purchase cycles (timings 10 a.m. to 10 P.M., 7 days a week).
9. Maintaining data base of customers/visitors and keeping them informed on incoming events through SMS/voice calls.
10. E-catalogue/physical catalogue sales.
    

We are requesting best proposals from call center providers. Interested providers are requested to send their proposal at given postal address only on or before 5th June, 2008 by 1500 hrs. No E-mails will be entertained. Please refet the attached tender document carefully. EMD (Refundable) of Rs. 5000 only is required.
Note: The provider must have its own BPO/Call Centre set up (minimum 25 seater) at NCR (National Capital Regions, Delhi) location with 365 x 24 x 7 operation facility.

Country : India

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Related Posts by Categories

Widget by Hoctro | Jack Book