Call Center Tender - Customer Services (Inbound Process)

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Projects Details:

Type : Tender

Id : 67189965

Category : Call Center

Title : Customer Services (Inbound Process)

Estimated Budget : 110000USD

Total Requirement : Contract for 3yrs.

Description :

We are USA based organization. We are looking for reputed and experienced provider for our requirement of inbound call center services. We are providing public utility services such as Cable Television, Broadband Services, and High-speed Internet etc... We are looking for call center to take incoming calls from our customers to enable them to report after-hours outages or have timely calls returned next business day by CSSR`s. The estimated budget for this work is 110000 USD. The call center must runs for 27/7 365 days.

Scope of services:

1. Take incoming calls from our customers.
2. Deploy trained and well educated staff to take calls.
3. Provide out bound calling as needed to our customers.
   

The contract will be for 3 years. Interested providers shall provide pricing on per call, per minute or per flat rate. Payment will be made on monthly basis. Interested providers are requested to send their detailed proposal on or before August 26, 2008. For more details have a look on attachments. All the proposals must be delivered via hand delivery or courier only.

Country : United States

Status : Closed

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