Telecom said a report today it may move most customer service jobs to the Philippines with more than 1500 jobs threatened is inaccurate.
The Dominion Post said it had obtained an email that stated the company's faults service was the only area not to be trialled in Manila.
Customer services manager Trish Keith said in the email the trials running from September to December reflected Telecom's desire to put customers at "the heart" of the business and improve responses to customers.
She said trials would not cause redundancies, but after December decisions would be made about "resourcing levels".
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Monday, August 11, 2008
Telecom denies 1500 jobs to go to Philippines
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