Call Center Tender - Customer Services Call Center

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Projects Details:

Type : Tender

Id : 81010611

Category : Call Center

Title : Customer Services Call Center

Estimated Budget : Request for Proposal

Total Requirement : Contract will be for 3 Years

Description :

We are USA (Louisiana) based organization. We are looking for reputed and financial sound service providers (From USA Only) for our requirement of Customer Care Services. We are looking to hire a call center provider for 3 years.

Scope of services:

1. Answer all calls with our health plan greeting.
2. Provider must allow us to remotely access its ACD systems for live call monitoring, recorded call audits, reporting, etc.
3. Jointly develop with us all work plans, including call distribution plan, scripts, transfers and routing process, call documentation and procedure for defining and ensuring the call types to be handled.
4. Gather all information from the callers skillfully.
5. Transfer misdirected calls to the appropriate departments.
6. Submit to silent call monitoring for the quality assurance purposes.
   

We are required services in two options.

Option 1: On-site services: Work will be done at our office location.
Option 2: Off-site services: Work will be done at provider`s office location within the State of Louisiana.

Payment will be on per call answered on monthly basis. We have arranged a Pre-proposal conference (Optional) at our office on September 25, 2008 at 1:30 pm. Interested providers are requested to send their proposal on or before October 29, 2008 by 10:00 am. The successful provider shall be required to provide a performance bond to insure the successful performance under the terms and conditions of the contract negotiated between us and the provider. For more information have a look on attachment.

Country : United States

Status : Closed

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