When we talk of Outsourcing it's the call centers that take most of the credit. Call centers are outlets that exist mainly to answer inbound or place outbound telephone calls and can exist for the purpose of sales, marketing, telemarketing, customer service, technical/non technical support or any other specific business activity.
Why outsource Call Centers?
CRM (customer relationship management) plays a major role in customer satisfaction and retention. And CRM being a specialized process, companies have to spend huge amounts of money on it. This is where outsourcing comes into play.
Call center outsourcing to offshore destinations helps organizations to better manage customer relationships, provide better, round the clock customer service, cut costs, utilize skilled service at cheaper rates, manage and maintain reports, increase market coverage and a lot more. Call center operations require specialized skills the companies can get with ease through outsourcing at extremely cheap prices. That's the reason why almost all companies prefer to outsource their call center operations to offshore destinations.
Indian Call Center Market
India stands out as a leading market for call center outsourcing and has high tech facilities and the best infrastructure that is required for setting up call centers. India has many quality certified Indian firms that have world class call center outlets with thousands of seats and developed communications technologies that would ensure 24/7 service. India also has an unending pool of English speaking youth that can provide high quality voice based service to customers for extremely low costs per hour resulting in huge savings for companies. This is the reason why most fortune 500 companies outsource to India that has resulted in a huge increase in call center jobs in this subcontinent.
Cities such a Bangalore, Chennai, Calcutta, Pune and Mumbai are really casing in on the call center market boom and more and more Indian companies have started investing in the industry.
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