Call Center Tender - Call Center Helpline Services (In-Bound)

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 12510596

Category : Call Center

Title : Call Center Helpline Services (In-Bound)

Estimated Budget : Request for Information

Total Requirement : Approximately 80000 Calls & 6000 E-mails per Annually

Description :

We are Ireland based organization. We are looking for qualified and experienced service provider for our requirement of Call Center Services for our helpline. We are looking for service provider for Call Centre services specifically in the operation of information-based or helpline services. The Helpline currently operates on a Local number and takes calls during business hours between Monday and Friday. Alongside the Helpline service handles enquiries received by email via our consumer website.
Provider will provide In-Bound calls & e-mail support to us. Centre is expected to handle in the region of 80,000 calls & 6,000 e-mail enquiries per annum. The contract will be for 48 months with the option of extension.

Scope of services:

1. Flexibility to operate modified working hours and days of opening, in line with changing requirements.
2. Center will provide call center services via receiving call & e-mail enquiries.
3. Appropriate IT and database systems and capabilities to meet the operational and management information needs of us.
4. Capacity to service email enquiries.
5. Robust operational planning, quality monitoring and management policies & procedures.
6. Scalability of service, to accommodate rising or declining call volumes over time.
   

Payment terms are negotiable. Interested providers are requested to send their expression of interest on or before 14th January, 2009 by 17:00 via given website only. This tender is global and offsite. Please have a look on the attached document before purchasing.

Country : Ireland

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Related Posts by Categories

Widget by Hoctro | Jack Book