Call Center Tender - Contact Center Services (In-bound with E-mail Support)

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Projects Details:

Type : Tender

Id : 17711722

Category : Call Center

Title : Contact Center Services (In-bound with E-mail Support)

Estimated Budget : Request for Proposal

Total Requirement : Contract for 1 Years

Description :

We are Australia based organization. We require the services of a Service Provider who is suitably experienced and skilled in the setting up and managing of a Contact/Call Centre. This Contact/Call Centre would be set up and managed on behalf of us, and will be our initial contact point for general public enquiries, including through email and 1800 and 1300 telephone numbers. The contract will be for 1 Year with the option of extension of 2 Years. Services will be operated in normal business hours. Call volume and seats will be decided later on.

Scope of services:

1. Receive general e-mails sent to our general e-mail address and either respond to them directly according to standard words, or re-direct them to the relevant areas within our department.
2. Receive phone calls from our 1800 and 1300 numbers according to agreed scripts, or forward callers’ details to the relevant section of our department.
3. Place orders with our publication warehousing and distribution provider based on e-mail and telephone requests received.
4. Provide data capture and database management for all inquiries and publication requests.
   

Payment terms are negotiable. We are looking to have total fixed cost or hourly base rate for this service. Interested providers are requested to send their proposal on or before 4pm Monday, 22 December 2008 via our website (Electronically), post, courier or hand delivered only. This tender is global and offsite. For more details have a look on attachment.

Country : Australia

Status : Closed

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