Call Center Tender - Customer Survey Process

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Projects Details:

Type : Tender

Id : 14106197

Category : Call Center

Title : Customer Survey Process

Estimated Budget : 220000GBP to 280000GBP

Total Requirement : Contract for 36 Months

Description :

We are United Kingdom based organization. We are looking for a capable service provider for our requirement of customer survey services. The estimated budget of this service is 220000GBP to 280000GBP for the 36 months. The provider will undertake four pieces of survey work, on a rolling basis for a three year period. Call volume and questionnaire will be provided to successful providers.

Scope of services:

1. A telephone survey of applicants
2. A telephone survey of recipients
3. Large-scale web-based surveys
4. Large-scale anonymous telephone surveys
5. Large-scale postal surveys
6. The provider must have the capacity to undertake interviews using the either Textphone or Typetalk facilities.
7. All the data will be provided like scripts, questions and calling data.
   

Payment will be on four installments. First on contract signing, then next three at the end of each financial year, subject to delivery of services. Interested service providers are requested to send their expression of interest on or before 12th January, 2009 by 12:00 noon via e-mail only. This tender is global and offsite. For more details have a look on attachment.

Country : United Kingdom

Status : Closed

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