Call Center Tender - In-bound Call Center Services (Customer Service)

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Projects Details:

Type : Tender

Id : 20755275

Category : Call Center

Title : In-bound Call Center Services (Customer Service)

Estimated Budget : 15000000 GBP

Total Requirement : Approximately 45000 calls per month.

Description :

We are UK based organization. We are looking for qualified and capable service provider for our requirement of Call Center Support Services. We are providing a telephone helpline services to people on a range of common legal problems. The service provider will provide a front-end triage call centre service staffed by appropriately skilled operators. The contract will be for 5 Years. Our estimated budget will be 15000000 GBP. Approximately 45000 calls per month.

Scope of services:

1. A front-end triage call center service staffed by appropriately skilled operators.
2. Handles all initial calls and provide appropriate information to the callers.
3. Capability to seamlessly transfer calls to a number of specialist external advisors and help lines.
4. A client survey function undertaking a range of customer satisfaction questionnaires on behalf of us.
5. The provider should be able to take advantage of developing technology and & be offer web and SMS capability.

Payment terms are negotiable. Interested service providers are requested to send their expression of interest to obtain the tender documents on or before 16th January, 2009 by 12:00 noon via post, courier or e-mail only. This tender is global and offsite. For more details have a look on attachment.

Country : United Kingdom

Status : Closed

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