Call Center Tender - Student Services Call Center for University (Inbound & Outbound)

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Projects Details:

Type : Tender

Id : 16020317

Category : Call Center

Title : Student Services Call Center for University (Inbound & Outbound)

Estimated Budget : Request for Proposal

Total Requirement : Contract for 2 Years

Description :

We are USA based well known university. We are looking for experienced and qualified service providers for our requirement of Call Center Services (Inbound and Outbound Calls). The contract will be for 2 Years with 1 Year extension option. Seats and call volume will be decided later on.

Scope of services:

1. Center will receive calls regarding Financial Aid, Admissions, Recruitment, Registrar, and Treasury Services/Student Accounts.
2. We will provide toll free (1-800) number.
3. Normal hours of operation are 8:00 am - 5:00 pm. After hours coverage would be necessary during peak periods. The Call Center may be required to open on Saturdays and Sundays, as well as, have extended hours from 7:00 am - 10:00 pm during the months of August - September and January – February.
4. The center will provide outbound facility as needed.
5. Provider must have the ability to setup the call center within two (2) months after formal notification of award.
   

Payment will be on monthly basis. Interested providers are requested to send their proposal on or before December 16, 2008 via post, courier or hand delivered only. Provider must be licensed to do business in Texas. This tender is global and offsite. For more details have a look on attachment.

Country : United States

Status : Closed

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