Call Center Tender - Inbound Call Center for Providing Information

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Projects Details:

Type : Tender

Id : 11914248

Category : Call Center

Title : Inbound Call Center for Providing Information

Estimated Budget : Request for Proposal

Total Requirement : The contract duration is of 3 years

Description :

We are Australia based organization and we are looking for experienced and qualified service provider for our requirement of Inbound call center service for Contact centre. Total call volume is 600,000 calls for first year and 800, 000 calls for another 2 years. The Service provider will answer calls in normal business hours related to information of transaction service, Document fulfilment, Problem resolution for incidents and IT Helpdesk problem resolution.
Scope of work:

1. The service provider will take care that Contact Centre Operator will inform all callers that the call will be monitored and recorded digitaly.
2. The service provider must have an Interactive Voice Response (IVR) system at their respective call center.
3. The Service provider shall have 10% more Operators available at all times while conducting all normal business operations.
4. The Contact Centre Service Provider is responsible for the provision and maintenance of the full service in this regard – this includes all infrastructure, hardware, systems software, application software, any application and support software for the Contact Centre.
5. The service provider will make a portal for Contact center which shall provide a service management system containing all relevant data, information and records relating to the services to ensure that the services are comprehensively documented and recorded.These records could include reports, logs and audit information.
   

Payment will be done as per agreed milestones. Interested service providers are requested to send their proposal on or before February 6th, 2009 via courier and hand delievered only. This tender is Global and off site. For further details please have a look on attachment.

Country : Australia

Status : Closed

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