Call Center Tender - Residents Satisfaction Survey Process (Outbound)

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Projects Details:

Type : Tender

Id : 16072376

Category : Call Center

Title : Residents Satisfaction Survey Process (Outbound)

Estimated Budget : More Than 35000 USD

Total Requirement : Survey to be Completed by July 15, 2009

Description :

We are USA based organization. We are looking for qualified and experienced service provider (From USA Only) for our requirement of Telephone & Internet based Survey Services for our department. We are looking for a consultant to execute a community survey of our residents. We desire the survey to be completed with a final report by July 15, 2009. Our estimated budget is more than 35000 USD. Call volume and the duration will determine later on.
Scope of services:

1. Develop a survey instrument, utilizing both questions utilized in a prior survey (April 2005) analyzed and found suitable for establishing trending data, as well as developing new questions in coordination with our staff.
2. Administer the survey to the residents by telephone interview.
3. Provide analysis regarding the survey’s results adequate to ensure the effective use of the survey outcomes by us.
4. We have attached the previous survey report and the sample questions with the tender documents.
   

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before Thursday, March 19, 2009 at 11:00 am via post, courier or hand delivered only. This tender is onshore and offsite. Provider may have to visit our location for meetings and briefings. For more details have a look on attachment.

Country : United States

Status : Closed

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