Call Center Tender - Domestic Customer Care Call Center (Inbound & Outbound)

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Projects Details:

Type : Project

Id : 54712437

Category : Call Center

Title : Domestic Customer Care Call Center (Inbound & Outbound)

Estimated Budget : Request for Proposal

Total Requirement : 5 Agents in Each Shift

Description :

We are India based organization. We are looking for qualified and experienced service provider (From India Only) to manage and run our call center for one year. The selected provider would be expected to handle our existing call center with well trained staff, to handle queries about organization over phone and provide solutions to our customers.
Scope of services:

1. The call center will runs 24/7 by 7 days a week.
2. We need 5 agents in each shift.
3. Agents should be fluent in Hindi, Punjabi and English.
4. We have our existing call center. We will provide all the necessary equipments with computers.
5. Provider needs to have a local office after the contract award.
   

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before 8th May, 2009 by 11:00 am via post, courier or hand delivered only. This tender is onshore and onsite. The cost of the tender document is only 500 INR. EMD (Refundable) of 7500 INR only is required. For more details have a look on attachment.

Country : India

Status : Closed

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