Call Center Tender - Inbound Call Handling & Online Reporting via E-mail

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Projects Details:

Type : Tender

Id : 24814336

Category : Call Center

Title : Inbound Call Handling & Online Reporting via E-mail

Estimated Budget : Expression of Interest

Total Requirement : Contract for 3 Years

Description :

We are UK based organization and we are looking for experienced and qualified service providers for our requirement of Inbound Call Handling & Online Reporting via E-mail. These services will be provided to our staff members to handle any confidential matter reported by any aspect of our activities. These services will be used by our 27000 staff members. The contract will be for 3 Years. Volume of calls is not estimated yet. That will be discussed with the successful provider.
Scope of work:

1. Call Answering to our staff calls 24 hours a day including weekends and Bank Holidays 365 days of the year.
2. Dedicated phone number for calls of staff and will be answered by trained call handlers.
3. Dedicated portal for our staff emails and will be replied by trained email handler.
4. Provide updates for all calls and emails received.
   

Payment terms are negotiable. Interested service providers are requested to send their Expression of Interest on or before 15th April, 2009 by 21:30 Hrs. via our secured website only. This tender is global and offsite. Service provider may have to visit our location for meetings and briefings. For more information please have a look on attachment. Provider Response Ranking will be based on Best Technical Score. Questions can be asked till 16th March, 2009.

Country : United Kingdom

Status: Closed

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