Emerging outsourcing centres like Kenya stand to pick the spoils in business process outsourcing and call centre contracts as the established players make that move.
April 15, 2009: Kenya could benefit from changing dynamics in the Business Process Outsourcing (BPO) industry that could see more call centre jobs become available locally as international firms change the way they outsource functions.
News that BPO operators in more mature markets such as India and China are shifting their focus to handle more intensive outsourcing functions as they shed core BPO offerings such as call centre operations, should see Kenyan outfits stand to gain, according to industry analysts.
Driving the shift is western companies who are keen to deposit more work functions with established outsourcing firms and shall be placing high end jobs in the hands of more experienced centres such as India and China.
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