Call Center Tender - Inbound Customer Care & Telephone Answering Services

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Tender Details:

Type : Tender

Id : 20713645

Category : Call Center

Title : Inbound Customer Care & Telephone Answering Services

Estimated Budget : 200000 GBP to 500000 GBP

Total Requirement : Approximately 175000 Calls per Annum

Description :

We are UK based organization. We are looking for qualified and experienced service provider for our requirement of outsourced customer care and telephone answering services. The call center will receive general inquiries related to Housing, Tax Benefit, and Business Rates Law etc. Approximately 175000 calls per annum. The contract will be for 4 Years. Our estimated budget is 200000 GBP to 500000 GBP for whole term.
Scope of services:

1. At all times calls/enquires are to be answered by trained and experienced staff using customer care/telephone answering techniques.
2. The peak of enquires will generally be in line with annual billing time.
3. Provide daily reports of all types.
4. The operation timings will be discussed at the later stage.
   

Payment terms are negotiable. Interested service providers are requested to send their expression of interest on or before 15th June, 2009 by 17:00 via e-mail, post, courier or hand delivered only. This tender is global and offsite. Provider may have to visit our location for meetings and briefings. For more details have a look on attachment.

Country : United Kingdom

Status : Closed

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