Call Center Tender - Inbound Help Desk Services (Telephone, CHAT, E-mail)

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Tender Details:

Type : Tender

Id : 16704192

Category : Call Center

Title : Inbound Help Desk Services (Telephone, CHAT, E-mail)

Estimated Budget : More than 500000 USD per Year

Total Requirement : Contract for 4 Years

Description :

We are USA based university. We are looking for qualified and experienced service providers for our requirement of Inbound Help Desk Services. The selected service provider will provide services to our students, faculty, and staff technical questions and issues. This help desk services will include, centralized technical help services with one Telephone number, Email, Chat for all question and issues. Hours of operation will be specific to us, but will range from overload support of internally staffed help desks, after hours support, to 24/7/365 help desks. The contract will be for 4 Years. Our estimated budget is more than 500000 USD per year. Call volume will be determined later on.
Scope of services:

1. Support will be required to answer user’s questions by telephone, electronic mail, and chat room and voicemail. Both Voice-Over IP and a PC remote desktop program (example: WebEx) type demonstration mode might also be desirable means of helping users.
2. Support must have dedicated high speed access to the Internet for the team designated to respond to support issues in order to access the applications.
3. Agents are required to have excellent oral and written communication skills in the English language.
4. We have attached the list of the commercial software for which the support will be provided by the provider.
   

Payment will be done via electronic fund transfer. Interested service providers are requested to send their proposal on or before June 10, 2009 by 4:00 PM via post, courier or hand delivery only. This tender is global and offsite. Provider may have to visit our location for meetings and briefings. Questions can be asked till June 3, 2009 by 5:00 PM only. For more details have a look on attachment.

Country : United States

Status : Closed

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