Call Center Tender- Call Center for Customer Support

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Tender Details:

Type : Tender

Id : 10205747

Category : Call Center

Title : Call Center for Customer Support

Estimated Budget : Looking for Proposals

Description :

We are India based Government Organization looking for qualified and experienced service provider to for our requirement of providing Customer Service and Handing Complains via Inbound and Outbound Call Center. The contract will be for 3 Yeas and can be extended based on performance upto next 2 year.
Scope of services:

1. Service provider needs to setup, operate and maintain the contact centers including staffs in different zones of India like North, East, West and Sound.
2. The number of Agents, Equipment & infrastructure requirement will depend upon the traffic (number of queries/calls handled by the contact center) at the time of contract.
3. Service provider needs to manage Inbound Service Center 24 X 7. The calls are related to information, general relationship management, complaint resolution, proactively managing relationship to avoid churn and retaining the customers who have requested a disconnection of their subscription.
4. Outbound voice service will operate between 8:00 am and 8:00 pm on all days including Sunday and gazetted holidays.
5. We are looking for Call Centers to provide services in following Languages.
   North Zone: Punjabi, Kashmiri, Hindi, English.
   East Zone: Bengali, Oriya, Manipuri, Assamese, Hindi, English.
   West Zone: Gujarati, Marathi, Rajasthani, Konkani, Hindi, English.
   South Zone: Malayalam, Telugu, Kannada, Tamil, Hindi, English.
6. There will be approximate 90000-100000 Inbound calls from all India per month. This calculation is just a sample. The variation could be as high as 50% on either side.
7. We have received 120460 calls in the month of May, 2009 from all over the India in our current call center. Payment terms are negotiable.This is a onshore tender. Interested providers are requested to submit attached EOI on or before 24th June, 2009 by 15:30 Hrs along with valid documents via post or hand delivery only.
   

Country : India

Status : Closed

Are you interested to work on this Tender? Post your contact details Now! Click Here

Related Posts by Categories

Widget by Hoctro | Jack Book