Call Center Tender - Inbound Customer Call Center for Public Utility Services

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Tender Details:

Type : Tender

Id : 55143956

Category : Call Center

Title : Inbound Customer Call Center for Public Utility Services

Estimated Budget : Request for Proposal

Total Requirement : Up to 5 Seats in Each Shift

Description :

We are India (Haryana) based public utility service provider. We are looking for a small call center (From India Only) for our requirement of Customer Care Center based in Kurukshetra City. The call center will work 24/7. We are looking for not more than 5 seats in each 8 hours shift. The call center will serve public complaints and general inquiries. The contract will be for 1 Year.
Responsibilities of Call Center:

1. Call center will serve public complaints and general inquiries.
2. Agents will note down the name of the person making the complaint, location and address of the premises, the telephone number, nature of the complaint and the time at which the complaint was telephonically registered.
3. MIS reports to be produced on daily basis as per our requirements.
4. Agents should be able to speak English, Hindi and any regional languages.
   

The detailed description of services will be provided later on. Interested service providers are requested to send their proposal on or before 16th June, 2009 via post, courier or hand delivered only. This tender is onshore and offsite. The cost of the tender documents is only 1000 INR. EMD (Refundable) of 50000 INR is required. For more details have a look on attachment.

Country : India

Are you interested to work on this Tender? Post your contact details Now! Click Here

Related Posts by Categories

Widget by Hoctro | Jack Book