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Tender Details:
Type : Tender
Id : 84403574
Category : Call Center
Title : Inbound Customer Care Call Center
Estimated Budget : Request for Proposal
Total Requirement : Approximately 186900 Calls per Year
Description :
We are USA based organization. We are looking for qualified and experienced service provider (From USA Only) for our requirement of Customer Care Services. We have our own customer complaint helpline call center based in Tallahassee, Florida. Customers are dialing this helpline number for the general help instructions, complaint registration and for other information. Provider will operate, maintain and run our existing inbound call center to fulfill our helpline services. Approximately 186900 calls per year. The contract period will be September 1st, 2009 to August 31st, 2010.
Scope of services:
Scope of services:
- Take telephone complaints, referral of calls to other agencies, transfers of calls to appropriate staff.
- The call center will work 5 days per week for ten hours per day (8:00 A.M. to 6:00 P.M. ).
- The call center must be able to implement a 24 hour per day, 7 day per week, and operation in the event of an emergency.
- The provider must develop and train staff to provide intake and routing of all incoming calls.
- The provider must maintain our existing call center and be physically located at our location.
Country : United States
Status: Closed
Status: Closed
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