Call centers in the Philippines will soon be getting a boost with some fresh new recruits trained to propel the business processing outsource industry (BPO).
Some 90 individuals recently graduated from free training seminars for prospective call center agents in Malabon, Philippines, city officials announced. The students received their certification of attendance and completed the program this month. Most of the call center trainee graduates are undergoing additional training in call center firms in Makati and Ortigas, Malabon Vice Mayor Arnold D. Vicencio said in a statement.
A call center is a central customer service operation where agents handle telephone calls on behalf of clients. Such clients include mail-order catalog houses, telemarketing companies, computer product help desks, banks, financial service and insurance groups, transportation and freight handling firms, hotels and IT companies.
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Friday, June 12, 2009
Philippines Call Center Training Program Reports 90 Graduates
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