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Tender Details:
Type : Tender
Id : 20256191
Category : Call Center
Title : After Business Hours Inbound Call Center Service
Estimated Budget : Looking For Best Proposals
Total Requirement : Contract of 1 Year
Description :
We are USA based organization looking for qualified and experienced service provider for our requirement of after hour’s telephone answering service. Service provider needs to attend inbound calls after business hours, weekends and on federal holidays. Contract will be for 1 year.
Scope of Service
A) We are providing 24 X 7 X 365 days customer services. Service provider needs to handle calls which are received after business hours.
- Monday to Thursday – 4:30 pm to 7:00 am next day
- Friday 4:30 pm to Monday 7:00 am
- 9 USA federal holidays
B) Service provider will receive approximate 150-200 calls per month after business hours and those needs to be addressed immediately as per our FAQs, which will be provided by us.
C) We are currently in the business where customer will contact us to report the emergency situation so all calls should be address carefully.
Payment terms are negotiable. Interested service providers are requested to contact us on or before 14.30 Hrs on September 11, 2009 via post, currier or hand delivery only. This tender is Global and Offsite. Provider may have to visit our location for meetings and briefings purposes.
Scope of Service
A) We are providing 24 X 7 X 365 days customer services. Service provider needs to handle calls which are received after business hours.
- Monday to Thursday – 4:30 pm to 7:00 am next day
- Friday 4:30 pm to Monday 7:00 am
- 9 USA federal holidays
B) Service provider will receive approximate 150-200 calls per month after business hours and those needs to be addressed immediately as per our FAQs, which will be provided by us.
C) We are currently in the business where customer will contact us to report the emergency situation so all calls should be address carefully.
Payment terms are negotiable. Interested service providers are requested to contact us on or before 14.30 Hrs on September 11, 2009 via post, currier or hand delivery only. This tender is Global and Offsite. Provider may have to visit our location for meetings and briefings purposes.
Country : United States
Status: Closed
Status: Closed
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