Got a problem and dialing the phone is completely out of the question? You're in luck... if you live in Waterloo, Iowa, or its immediate vicinity. Starting yesterday, the 911 emergency facility there became the first call center in the country to begin accepting text messages for emergency situations -- and they'll reply via text, too, when appropriate.
While the move may seem frivolous and even foolish -- since typing a text invariably takes longer than making a voice call -- this is actually a really positive development. It's easy to imagine emergency situations where voice calls just won't work, whether the caller is unable either to speak or hear due to a medical condition or injury, or the emergency involves, say, an intruder in the house while the victim is hiding somewhere inside and doesn't want to be heard. Just hope you have a quiet keypad on your phone....
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Thursday, August 6, 2009
Iowa Call Center Becomes First To Accept Texts To 911
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