Saturday, September 26, 2009

Call Center Tender - Simple Telephone Survey

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Tender Details:

Type :
Tender

Id : 29935969

Category : Call Center

Title : Simple Telephone Survey

Estimated Budget : Looking For Best Proposals

Description :

We are an Ireland based organization, inviting tenders from qualified and experienced service provider to perform Survey. We work to protect consumer interests and provide comprehensive awareness and education services to help them make good purchasing decisions etc. We need services to perform a nationwide survey to gather information on household expenditure of various households across Ireland. The survey can be performed by any medium i.e. via Telephone, Face-to-Face, online or a specific combination of these.
Scope of Services:
1) Service Provider will be required to provide a set of data by conducting a nationwide survey of Ireland.
2) Methodology: The survey can be conducted via telephone or by any other means. Service Provider is free to specify the type of technique to be used, such as telephone surveys, face-to-face, online or a specific combination of these.
3) The information to be gathered will concentrate on six to eight main areas of household expenditure. Besides that, the survey will collect demographic information about the household and its disposable income.
4) Data on household type should be collected, including numbers of adults and dependents. Respondents would also be asked how many adults are working, unemployed or retired.
5) Sample size: Service Provider should specify the sample size to be used. The initial survey must have a minimum sample of adults (aged 18+) from 1,000 different households. This must be a representative national sample of households, with the sampling process adhering to best practice.
6) Format of deliverables: Data outputs will be deliverable as either Excel spreadsheets or .csv text files.
7) Intellectual property: We will retain the copyright of and the right to use and re-use the survey data collected in this project.
8) Quality assurance: We expect a full Quality Assurance to be completed before handover of the survey data.
9) Project management: We requires the highest standards of project management to ensure on-time and on-budget delivery.
We are looking for Best Proposals. Interested Service Providers are requested to send their responses to this tender electronically and by post or courier as well, on or before October 5, 2009 by 17:00 Hrs. This Tender is Global and Offsite. Provider and its key personnel may have to visit our location for meetings, briefings and other important purposes.

Country : Ireland

Status: Closed

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