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Tender Details:
Type : Tender
Id : 12358451
Category : Call Center
Title : Inbound Call Center & Customer Support Service
Estimated Budget : 30000000 to 70000000 GBP
Description :
We are UK based organization looking for qualified and experienced service provider for our requirement of Inbound Call Center and Customer Support Service. Service provider will receive telephone calls and e-mails and service provider needs to handle. Contract will be for 5 years and extendable for 2 more years. Our approximate budget is between 30000000 to 70000000 GBP.
Scope of Service:
A) In 2008-2009, we have received approximately 1700000 contacts via telephone and emails.
B) Service provider will receive inquiries and they need to handle those accordingly as per FAQs, that will be provided by us.
C) Service provider may needs to provide 24 X 7 X 365 services.
D) All the agents must be well trained. We will provide all the training modules.
E) Information captured from the callers must be stored securely. We need 100% data security.
Payment terms are negotiable. Interested service providers are requested to contact us on or before October 23, 2009 to participate in this Tender and PQQ will be issued accordingly. This tender is Global and Offsite. Provider may have to visit our locations for meetings and briefings.
We are UK based organization looking for qualified and experienced service provider for our requirement of Inbound Call Center and Customer Support Service. Service provider will receive telephone calls and e-mails and service provider needs to handle. Contract will be for 5 years and extendable for 2 more years. Our approximate budget is between 30000000 to 70000000 GBP.
Scope of Service:
A) In 2008-2009, we have received approximately 1700000 contacts via telephone and emails.
B) Service provider will receive inquiries and they need to handle those accordingly as per FAQs, that will be provided by us.
C) Service provider may needs to provide 24 X 7 X 365 services.
D) All the agents must be well trained. We will provide all the training modules.
E) Information captured from the callers must be stored securely. We need 100% data security.
Payment terms are negotiable. Interested service providers are requested to contact us on or before October 23, 2009 to participate in this Tender and PQQ will be issued accordingly. This tender is Global and Offsite. Provider may have to visit our locations for meetings and briefings.
Country : United Kingdom
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1 comment:
Hi this is Jessica olivia from Go4customer,Fortunately we are doing very good in call centre industry. This is an ISO certified company currently handling process based on u.s and u.k. Our skilled agents always take care of customer quaries and pretend to solve them at the extend.We will be really delited to work with your company.For further details you can contact us on http://www.go4customer.com/
Thank you!
Go4customer
info@go4customer.com
phno. +44-800-279-6225
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