Saturday, October 24, 2009

Call Center Tender -UK - Survey Services - Budget 63000 GBP

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Tender Details:

Type : Tender

Id : 14482106

Category : Call Center

Title : UK - Survey Services - Budget 63000 GBP

Estimated Budget : 63000 GBP

Description :

We are UK based organization require qualified and experienced service provider for provision of consultancy services to (i) Undertake surveys (primarily resident’s and employee surveys); (ii) Manage the Citizens’ Panel and associated programme. This contract is for an initial period of 4 years with the option of a one year extension. Our total estimated budget is 63000 GBP per annum.

Scope of service:

1) Survey methodologies to be used can be focus groups or through focused telephone surveys.
2) Residents’ survey will help the Council to understand how the public perceives it and whether performance meets expectations. The Employee survey will allow the Council to understand how employees perceive us both as employer and provider of services and determine why some employees are more satisfied than others.
3) In relation to the Residents’ surveys and the Employee surveys the successful Bidder shall provide:
• A full report following each survey. This must be made available in an electronic format as required by the Council.
• All data gathered in relation to the surveys and other work, which shall be sent electronically in a format compatible with the analysis software used by the Council;
• All data recorded in a way that can be subsequently re-analyzed by the Council.
4) Contract is expected to commence on 1st April 2010.
5) Our estimated budget is 63000 GBP per annum.

This is Onshore and Offsite tender. Interested service providers are requested to submit their proposals no later than 7th December, 2009 up to 10:30 Hrs by email, courier, post or hand delivery.

Country : United Kingdom

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