Monday, May 3, 2010

Call center adds 500 Omaha jobs

In a possible sign of a brightening economy, Omaha's West Corp. will be adding 500 full-time jobs at one of its Omaha call centers.

The new positions come as the result of increased demands from several clients, including leading communications, medical and sports entertainment providers, West officials said. West's Monday announcement said the jobs will be added at its facility at 9910 Maple St.

The Omaha-based communications giant said the positions would pay $9 an hour plus benefits, including paid training and a 401(k) plan.

The company had announced earlier this year that it would be laying off about 300 workers. Now with the new business, some of those layoffs will be avoided, and workers who left the company in good standing will be offered the chance to return to one of the new jobs, said company spokesman David Pleiss.

“Certainly for us, we're thrilled to have this additional business and to be able to bring it to Omaha,'' Pleiss said.

David Brown, chief executive of the Greater Omaha Chamber of Commerce, said the new jobs were good news for the city.

“It's always another good sign that our economy is doing well when an employer like West adds 500 jobs. We're happy they're doing it here.''

The new jobs will bring the number West employs in Omaha to more than 3,000, Pleiss said.

West will be offering the jobs on both a temporary and permanent basis in an effort to make positions available to college students and others looking just for summer jobs, said Geoff Heller, the company's director of human resources.

Most of the positions focus on taking incoming calls from customers inquiring about existing accounts. The company also is seeking to fill some English/Spanish and English/French bilingual positions.

Candidates will need to have communication and computer skills and be required to pass a background check and drug screen, the company said.


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