New York 10/04/2010 04:42 PM GMT (WooEB)
The overtime attorneys working with IQOvertime.com are available to review unpaid overtime claims from call center workers and customer service representatives who regularly work more than 40 hours a week and have been denied overtime pay. In general, customer service representatives and call center employees who do not meet one of the federal overtime exemptions, which are typically reserved for executive, professional and administrative employees, are entitled to receive 1.5 times their regular rate of pay for every hour worked in excess of 40 during a single workweek. If you have been denied overtime pay as a call center employee, visit http://www.iqovertime.com/call-center-and-customer-service-representatives-unpaid-overtime--41077.html to find out if you can collect back overtime pay.
Overtime violations can affect workers in any industry, and call center employees are not immune from these illegal wage and hour practices. In fact, APAC Customer Services Inc. agreed to pay $4 million to settle an unpaid overtime claim which alleged that the company failed to pay its customer service representatives proper overtime wages in violation of federal and state laws. Sprint/United Management Co. also faced three class action lawsuits on behalf of call center employees who alleged that the telecommunications company failed to pay wages and overtime in violation of federal labor laws. The collective action lawsuits settled for $8.77 million, which was divided into three separate settlement funds.
Call center employees who have been denied overtime pay may be able to file an unpaid overtime lawsuit to collect up to three years of back pay, as well as an equal amount in liquidated damages and attorneys’ fees. If you have been denied overtime as a customer service representative, visit http://www.iqovertime.com and complete the free case review form. The overtime lawyers working with IQOvertime.com are providing this initial consultation at no cost and remain dedicated to protecting the rights of employees who have been wrongfully denied overtime pay.
About IQ Overtime
IQOvertime.com was established to provide information for workers who have been denied overtime compensation. Comprehensive resources for workers are available on this site, including informational articles, an overtime calculator, answers to frequently asked questions, and an overview of state overtime laws. If you have been denied overtime pay, get the legal help you need today. Visit http://www.iqovertime.com and complete the Free Case Evaluation form to have your claim reviewed at no cost.
Source: http://news.wooeb.com/NewsStory.aspx?id=590745&cat=19
Wednesday, October 6, 2010
Call Center Employees Who Were Denied Overtime Pay May Be Able to Collect Unpaid Overtime Wages
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45 comments:
I can't say say much about that. May be you are right.
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I have already benefited from this blog and I will be staying in touch. This information is very important to people that are working on a call center, like me. Thanks!! telemarketing outsourcing
It's good to know that call center employees can now claim unpaid overtime wages. I hope all Philippine call center are implementing this.
I agree with you Andrew. It could possibly be one of the good news call center employees could ever wanted to get. It's nice to hear that they could get their unpaid wages. I am hoping that this will get through.
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That's very hard to work when you are keep on speaking all of your time.
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Terrible suspicion: the real reason for use of pressure and overtime may be to make everyone look better when the project fails.
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I like this blog,because there are very good information about call Center.nice entry. Thanks.
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Great post full of awesome news. Thanks for sharing this information, it will really help me understand the processes of Call Center Order Taking . I hope everyone working at a call center reads this. This is a great resource.
People work for money. It is very important for everyone to get the overtime wages in time. Same too all center employees. It sounds good that they can now claim unpaid overtime wages.
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One of the main reasons of the outsourcing is cost reduction and the other is to add a different type of skill sets to your working team.
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Hm, sometime it is good but sometime it is bad ideas to continues.
Yeah like above person for the main reason of outsourcing. I think we can trust on that reason. It's reasonable, and you don't have any choice but to do this.
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This issue must bring into consideration, thanks for writing about this. I am also associated with the order taking call center but they are very humble to employees.
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