The call center industry caused a significant stir when it looked to offshore outsourcing as a way to cut costs. These organizations found that overseas workers were not only skilled and educated, they could speak English well and were willing to work for much less than their U.S. counterparts.
The industry is facing a changing market, however, and English-speaking and competent workers willing to put in the long hours necessary to fulfill the role of the call center agent is starting to diminish, forcing call centers to re-examine their compensation packages.
Read More Article...
The industry is facing a changing market, however, and English-speaking and competent workers willing to put in the long hours necessary to fulfill the role of the call center agent is starting to diminish, forcing call centers to re-examine their compensation packages.
Read More Article...
No comments:
Post a Comment