What do you need to do to get your call centre operation working that bit more efficiently and therefore keep your staff smiling? Nick Drake-Knight offers up advice on three key methods that might help turn your business process problems around
When it comes to process efficiency, call centre managers can learn a lot from manufacturing. Production managers in manufacturing companies are the masters of optimised process management and have a sixth sense for unnecessary or low value-adding activity.
When it comes to process efficiency, call centre managers can learn a lot from manufacturing. Production managers in manufacturing companies are the masters of optimised process management and have a sixth sense for unnecessary or low value-adding activity.
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